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“Maybe Sydney's nicest hotel”

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The Langham, Sydney
Ranked #8 of 174 Hotels in Sydney
Certificate of Excellence
Carmel
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Maybe Sydney's nicest hotel”
Reviewed March 24, 2010

We recently stayed at The Observatory (first time) on recommendation of Andrew Harper. We found a beautiful hotel in the "Rocks" area of Sydney within easy walking distance of the Quay/George st. part of Sydney. The rooms were spacious and comfortable and the staff was particularly outstanding and helpful. We look forward to returning to the Observatory on our next visit.

  • Stayed March 2010, traveled as a couple
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Helpful?
Thank travelercarmel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmSydney, Guest Services Manager at The Langham, Sydney, responded to this review, March 28, 2010
Thank you very much to the author for the review of The Observatory Hotel.
I am pleased to read that you enjoyed your stay with us and that all staff members looked well after you.
We look foward to welcome you back to The Observatory hotel and would like to thank you again for your kind review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,666 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (311)
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England
Level Contributor
3 reviews
3 hotel reviews
Reviewed March 19, 2010

We stayed in this hotel to finish off our holiday in Australia - we only stayed for one night, our last night! But what a hotel! The service from the moment they open the door for you was superb!! Never have I had better! Even down to them passing you an umbrella on your way out as there was rain forecast later in the day.

The rooms were very clean and huge, with a seperate bath and walk in shower & 2 sinks!

One thing you must do, is use the pool and spa - again the staff were so friendly and helpful.

  • Stayed July 2008, traveled as a couple
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Helpful?
Thank Sunshine893
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed March 17, 2010

We loved staying at The Observatory and will do so again. The staff were excellent - from the front desk to the waiters in the restaurant. Our room was spacious and the marble bathroom spectacular. People were staying in the room next to ours but the only time we heard them was when we were both on our balconies. The day spa and the Galileo restaurant are very busy and I'd recommend booking early to ensure you can get in. We ate in The Globe Bar and I'd recommend it. The garlic prawns were so good we ordered them a second time via room service. The breakfast buffet was delicious and good value for what was on offer.

  • Stayed March 2010, traveled as a couple
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Helpful?
Thank FreqAussieTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
99 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed March 15, 2010

The Observatory is a well known hotel in Sydney for its day spa. I went with my girlfriends and we ate at the restaurant and went to the spa. You can do high tea there too and also have it in the day spa. For a massage you will pay $165+ for 60 mins.
We actually had upset tummies the next morning after the restaurant.

The spa can get very busy on the weekends and sometimes there are no loungers available and you are forced to put your robe etc on stone benches. Not very relaxing. You can drink champagne but they ran out of plastic glasses so we had to sit on upright chairs in the dry area. Not too fun. The changing rooms are very small and people leave their rubbish and when it is busy staff get bogged down and dont clean the changing rooms.

The sauna and steam room are single sex. The jacuzzi is in the swimming pool area. We thought staff should approach couples who are making it uncomfortable for other people and also set rules for the spa.

The swimming pool is lovely. The lights on the ceiling are like looking at the galaxy.
The rooms were fantastic but the walls are thin. we could here the men next door talking all night. The bathroom is deluxe.

  • Stayed February 2010, traveled with friends
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Helpful?
Thank Dreamer101Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 10, 2010

I stayed at the Observatory for my wedding. The night before with my bridesmaids and the wedding night with my groom. We all got ready the morning of the wedding in the suite, and the manager opened up an adjoining room so we could have a separate wing for hair and a wing for make-up! Nothing was too much trouble, we were able to order breakfast from the resturant and have it brought to our room (rather than room service menu), everyone had a blissful spa treatment, they helped us with cards to write the speeces on and after the wedding, I came back with my husband and the room was immaculate again and covered in rose petals. I was floored by the level of service and genuine enthusiam of staff. I wouldn't stay anywhere else for such an important occasion.

  • Stayed February 2010, traveled with friends
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Helpful?
Thank Cath009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Cruz California
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 7, 2010

I travel allot. This could be the BEST HOTEL I have ever had the pleasure of staying.

It is not only beautiful with a great indoor pool, tennis courts and spa,it's the people within this facility that make it special. From the time you enter its front doors a very friendly feel hits you. It isn't uppity and fake like so many Five Star hotels.

The standard rooms are large, well done with a touch of elegance. Value for money cannot be found anywhere in the world like the Observatory.

I was so taken by the property I asked to see the Managing Director. His name is Patrick Griffin. After our talk I understood why the hotel operates the way it does. The man was gracious, proud, funny and humble. It all starts at the TOP does it not?

The wait staff at breakfast caused me to start my day in a great mood. You need to experience Ernesto to understand what I am saying. The food is Marvelous.

If you are looking for something special this is your HOME away from HOME!!!!!!!!

  • Stayed February 2010, traveled on business
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Helpful?
Thank Barry59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
1 review
Reviewed March 4, 2010

I travel for business and pleasure , this was both .
The hotel staff were attentive not in your face and the hotel is quiet and well appointed,its a classic.
Its warm ,its friendly and as a hotel should be, not over modernized.
I really enjoyed staying at the Observatory Hotel.
Sue Nichols Hong Kong

  • Stayed February 2010, traveled on business
    • Value
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Helpful?
Thank DingDingHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Langham, Sydney

Property: The Langham, Sydney
Address: 89 - 113 Kent St, Sydney, New South Wales 2000, Australia (Formerly The Observatory Hotel )
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Sydney
#5 Romantic Hotel in Sydney
#7 Family Hotel in Sydney
#8 Business Hotel in Sydney
#8 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Langham, Sydney 5*
Number of rooms: 98
Official Description (provided by the hotel):
Join us at Sydney's most exclusive harbourside address, The Langham, Sydney. Nestled in the historic rocks district, on famous Kent Street, this beautiful five star retreat has recently undergone a grand transformation, now boasting the largest guestrooms in the city. All rooms and suites feature opening windows, Juliette balconies and/or signature terraces, with the focus remaining on a grand residence experience for guests. Kent Street enjoys seclusion and privacy, whilst being a five minute stroll through The Rocks to The CBD; and all of Sydney's iconic locations. Our signature Pink Taxi is onsite to deliver you to any appointment you need within the CBD, with compliments. Guests are treated to Western Harbour views across White Bay or a stunning city skyline outlook across Sydney. Our global partner, Wedgwood, joins us for Afternoon Tea hosted in opulent Palm Court. Channelling pure sophistication, indulge in harbourside views, light drenched spaces and ambience jazz playing. As the sun sets over Palm Court Bar, jazz and mixology come together to create a gastronomical tasting experience like no other. The hotel is also host to Sydney dining hotspot "Kent Street Kitchen" led by internationally acclaimed Executive Chef, Thomas Heinrich. Delivering old world techniques combined with modern sophistication, everything in European chic can be anticipated. Featuring one of Sydney's most beautiful Chef's Table, three metres of white marble flanked by high back salmon chairs, Thomas Heinrich welcomes you to his personal table, positioned in the middle of the restaurant. The Day Spa at The Langham, Sydney continues to offer relaxation and luxury at the highest level when it comes to personal escape. Our newly designed and extended spa features facials, massages advanced skin care from German beauty pioneers, BABOR, exclusive Blue Mountains based IKOU and new partner, Aromatherapy Associates. The Langham, Sydney's renowned 20m indoor pool, voted Sydney's #1 hotel pool experience, features a star-dappled sky ceiling, meaning guests can swim under the stars, any time of the day or night. With a strong focus on luxury local experiences; The Langham, Sydney also offers private butler tennis afternoons, elegant boxed take-away picnics, unique terrace dinners, cocktail tasting experiences and local touring options for a luxury clientele. Modern Luxury and attention to detail, like Sydney has never experienced. Please, join us. ... more   less 
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Also Known As:
Observatory Hotel Sydney

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