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“We love the Langham!” 5 of 5 bubbles
Review of The Langham, Sydney

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The Langham, Sydney
Ranked #8 of 179 Hotels in Sydney
Certificate of Excellence
Sydney Australia
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“We love the Langham!”
5 of 5 bubbles Reviewed December 20, 2013

We got a great deal and stayed 2 nights recently to celebrate our wedding anniversary. We thoroughly enjoyed the experience. The hotel is only three floors high and is located in a quieter street at Millers Point very close to the Rocks. A pleasant change from the big multi-storey hotels! It is away from the hustle and bustle of the busy CBD but still within easy walking distance. There is a real village atmosphere in this area and we loved it! Little cafes and restaurants nearby, tennis court and parks across the road, historic terraces opposite, bus stop around the corner and the harbour at the end of the street all make this a really special place. All hotel staff were professional, polite and friendly. They could not do enough to help. Our room on the city side overlooked the local area and was very pleasant. We felt we were in a quiet suburb of Sydney not in the centre of the city! It was very relaxing. The room was very spacious, clean and beautifully appointed. The bathroom was amazing! The buffet breakfast was absolutely delicious - plenty of choice and nicely presented. Freshly squeezed orange juice was served at the tables. The pool and spa would have to be one of the best in Sydney. Make sure you have a swim or go to relax! Great views from Observatory Park on the hill opposite, especially at sunset. Make sure you go exploring - its an easy walk to Darling Harbour, the Rocks, the Harbour Bridge and Circular Quay and there's so much to see and enjoy! The bus at the end of Argyle St takes you right down George St to the Town Hall and Central. We will definitely stay here again. We loved it!

Room Tip: City view rooms are great too! You can enjoy the harbour from the piers and local parks.
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank KerryandDave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, January 5, 2014
Dear KerryandDave,

It is a pleasure to read your delightful comments & we are pleased that you thoroughly enjoyed your returning stay at The Langham, Sydney!

We too believe that the hotel exemplifies charm & timeless elegance. We do have a very high standard for both customer service and the overall guest experience which I am glad you got to experience during your stay. It is also lovely to hear you enjoyed our spacious guest rooms of which are the largest guest rooms in Sydney.

We are very fortunate to have a wonderful team here at The Langham, Sydney that are dedicated to making our guests experiences truly memorable & I am glad that you leave with your own special memories!

We look forward to welcoming you back in the future!

Best Regards,
Sonia Lefevre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,641 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (304)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Australia
Level Contributor
84 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed December 18, 2013

Wishing to repeat our Langham London experience we booked for the Christmas themed Tiffin High Tea at the Langham Sydney. Prices were similar to London but with the advantage of the figure being in Australian dollars, not pounds Sterling.
I must be getting really old because on each occasion on which I phoned I was asked to for my first name by the young attendant to enable the conversation to continue. That's not Langham-like, nor the norm in other Sydney hotels of grander stature.
Having surmounted that hurdle & arrived at the restaurant ( in which I have previously enjoyed dining) we were shown to a pleasant table by an friendly waiter who took our order & in due course tea arrived (weak) & after a short delay our tiered stash of lovely looking eats were presented. Sandwiches were delightful, scones flat & tough, jam & cream minuscule,panna cotta yummy, macarons showing age & some nice chocolate dipped puddingy things.
Attendance by staff had vaporized & on the point of walking up to the bar we were finally able to get a refill of beverages.
Not what we expected & not worth repeating. I will wait for London again

  • Stayed November 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Service
Helpful?
Thank miserygutz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, January 5, 2014
Dear miserygutz,

Thank you for your review of The Langham, Sydney.

I was disappointed to read to hear that your experience at our hotel did not meet your expectations.

I have brought your feedback to the attention of our Food & Beverage Manager, who has begun implementing processes to ensure this doesn't happen again.

I hope that you will accept our apology and allow us the opportunity to show you this level of service is not indicative of the usual high standard at The Langham, Sydney.

Sonia Lefevre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed December 18, 2013

We stayed at this hotel from 6 Dec to 10 Dec 2013. Overall, I can say that we were not impressed with the hotel taken into consideration the huge price we paid.

THE GOOD
1) Located in The Rocks area, near major Sydney attractions such as Harbor Bridge and Opera.
2) The rooms were kept clean at all times.
3) Beds are comfortable and super large (I've never seen a bed this size in my life!). Great pillows as well. The large and well equipped bathroom is also a plus.
4) Well equipped fitness and nice internal pool (although I have not tried it).
5) Staff is friendly and eager to help, good concierge information and advice.
6) Nice and comfy looking overall, traditional style.

THE BAD
1) I have been in many 5 stars hotels over the world but this one is extremely pricey with a very low value for money overall.
2) Rooms look a bit old and the carpet being worn + lamps are not helping to the image either. Parts of the walls in our room were dirty or stained. The hotel also smells like an old and decrepit building.
3) Very far from any public transportation (bus or train) and when we left for the airport we needed to walk over 500m with our luggage to get to the nearest train station (roads are extremely busy during top hours and taxi could take an eternity in Sydney, so train is the only option).
4) WiFi is not entirely free...it is true that you can become a member and subscribe to their database and you will get free WiFi, however this creates an additional step.
5) I was astonished to find that they charge Credit Card fee to their already inflated prices!
6) Surroundings are not nice, hotel is located on a very small, ordinary and obscure road, in front of constructions.
7) Far from any good restaurants.

  • Stayed December 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Alexandru S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, January 5, 2014
Dear Alexandru S,

Thank you so much for taking the time to write a review of your recent stay at The Langham, Sydney. Guest feedback both positive and negative is extremely important and on this occasion provides management with an opportunity to address areas of concern and make improvements.

It is pleasing to read that you enjoyed your stay with us and found our staff to be highly attentive. As you point out, our location whilst not right in the heart of the city is quite lovely. The tree lined Kent Street and the heritage housing of the area has a lovely ambience and is always very peaceful.

I acknowledge that we are not the lowest price for a Sydney 5 star hotel, however our goal is to deliver good value for money through the luxury surrounds and highly attentive service and I was pleased to read that we met your expectations here.

Since taking over the hotel, we have made every effort to make many improvements to infrastructure within the hotel and have upgraded many air conditioning units, in room entertainment and wireless internet. We are committed to continuing these investments to better our guest experience.

I hope that you will accept our apology and allow us the opportunity to show you this level of service is not indicative of the usual high standard at The Langham, Sydney.


Best Regards,
Sonia Lefevre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
133 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
3 of 5 bubbles Reviewed December 14, 2013

My wife & I stayed for 4 nights recently in a Junior Suite. This was our first visit to this hotel since it changed from its days as the Observatory. After having stayed at the Langham in Melbourne we were expecting a similar standard in the Langham in Sydney. We were very disappointed as it appears nothing has been done to the hotel since its rebranding as a "Langham" hotel. The Langahm in Melbourne is a first class hotel, not so for its Sydney sister. The hotel is tired, carpets worn in many places, wall paper peeling off, paint dirty and discoloured, the list just goes on.

The poor standard of the hotel is partly made up for by the service provided by the team of excellent staff who were always so helpful and pleasant, especially the concierge team.

We also were disappointed with the standard of breakfast, poor selection and quality of food, especially the fruit. Room servicing was another area in which the hotel fell down. We returned to our room one evening only to find that it and been serviced. A quick call and it was attended to, however it should not have been presented in the manner that it was.

Our room was sold as a Junior suite, however in reality it was only a large room, not a suite at all.

Location was poor, a long walk into the CBD or to the closest train. If the weather was poor, it would not be possible to walk at all.

Finally, opposite our room was a major construction site. On Saturday morning when we were expecting to have a lay in, we were disturbed by the sound of jack hammers. In other situations like this, I have found the hotel web site warns guests of the construction activities so they can make an informed decision on whether to book or not. There was no such warning in this case which I find unprofessional. Clearly, the hotel knew that by making such a statement they would likely lose business, however good establishment offering good customer service would do so. As I said, others do, so why not the Langham?

Room Tip: Ask for a room away from construction site
See more room tips
  • Stayed December 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank jacko582
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, January 5, 2014
Dear rustycycle,

Thank you for taking the time to review your recent stay at The Langham, Sydney. It was disappointing to read that your stay fell short. As a company, we pride ourselves on extending the best service and hospitality to our guests and I would personally like to follow up with you on your experience with us.

Can I trouble you to email me at sonia.lefevre@langhamhotels.com so that we can discuss this further.

I look forward to hearing from you.

Best regards,
Sonia Lefevre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CAIRNS
Level Contributor
64 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed December 14, 2013 via mobile

I booked through wotif.com and was surprised to get such a great hotel at the "mystery rate".
The room was beautifully appointed and the bed gap heavenly comfortable.
All staff I came in contact with were extremely friendly and helpful and not too stuffy as is often the case with 5-star hotel team members...would definitely stay again and soon....!

Stayed December 2013, traveled on business
Helpful?
Thank Travellor69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, January 5, 2014
Dear Travellor69,

Thank you for your review. It is wonderful to read your feedback!

We too believe that the hotel exemplifies charm & timeless elegance. We do have a very high standard for both customer service & the overall guest experience which I am glad you got to experience during your stay.

Thank you again. We look forward to welcoming you back in the near future!

Best Regards,
Sonia Lefevre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sussex UK
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed December 13, 2013

Cracking hotel staff are amazingly friendly (except the Chinese girl that works in the bar / cream tea area) lots of lovely extras in the room and a nice 10 minute walk to main parts of Sydney (Circular Quay) or just 15 mins to Darling Harbour, rooms are lovely too.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AlanSussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, January 5, 2014
Dear AlanSussex,

It is a pleasure to read your delightful comments & we are pleased that you thoroughly enjoyed your stay at The Langham, Sydney!

We are very fortunate to have a wonderful team here at The Langham, Sydney that are dedicated to delivering enchanting encounters & exceeding our guests’ expectations. We are happy to hear that you got to make your own special memories.

We look forward to welcoming you back to The Langham, Sydney in the future!

Best Regards,
Sonia Lefevre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
5 of 5 bubbles Reviewed December 12, 2013

The Langham is a place to stay if you love old world charm & nostalgia.
Great staff and hotel details that take you back to yesteryears customer service.
I loved the Bar and the drinks available! Delicious food with great service at the restaurant.
The hotel has warmth & character. I will stay again!!!!
When I booked with the hotel, they listened to the little details. They were all met.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nostalgic92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, January 5, 2014
Dear Nostalgic92,

Thank you for your review; it is a pleasure to read your wonderful comments!

We are very fortunate to have a wonderful team here at The Langham, Sydney that are dedicated to delivering enchanting encounters. At Langham, we pride ourselves on knowing our guests and building great memories. It is wonderful to hear that you leave with your own special memories!

I will be sure to pass on your compliments to our staff in the Kitchen & Globe Bar.

We look forward to welcoming you back in the future!

Best Regards,
Sonia Lefevre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Langham, Sydney

Property: The Langham, Sydney
Address: 89 - 113 Kent St, Sydney, New South Wales 2000, Australia (Formerly The Observatory Hotel )
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Sydney
#5 Romantic Hotel in Sydney
#7 Family Hotel in Sydney
#8 Luxury Hotel in Sydney
#8 Business Hotel in Sydney
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Langham, Sydney 5*
Number of rooms: 98
Official Description (provided by the hotel):
Join us at Sydney's most exclusive harbourside address, The Langham, Sydney. Nestled in the historic rocks district, on famous Kent Street, this beautiful five star retreat has recently undergone a grand transformation, now boasting the largest guestrooms in the city. All rooms and suites feature opening windows, Juliette balconies and/or signature terraces, with the focus remaining on a grand residence experience for guests. Kent Street enjoys seclusion and privacy, whilst being a five minute stroll through The Rocks to The CBD; and all of Sydney's iconic locations. Our signature Pink Taxi is onsite to deliver you to any appointment you need within the CBD, with compliments. Guests are treated to Western Harbour views across White Bay or a stunning city skyline outlook across Sydney. Our global partner, Wedgwood, joins us for Afternoon Tea hosted in opulent Palm Court. Channelling pure sophistication, indulge in harbourside views, light drenched spaces and ambience jazz playing. As the sun sets over Palm Court Bar, jazz and mixology come together to create a gastronomical tasting experience like no other. The hotel is also host to Sydney dining hotspot "Kent Street Kitchen" led by internationally acclaimed Executive Chef, Thomas Heinrich. Delivering old world techniques combined with modern sophistication, everything in European chic can be anticipated. Featuring one of Sydney's most beautiful Chef's Table, three metres of white marble flanked by high back salmon chairs, Thomas Heinrich welcomes you to his personal table, positioned in the middle of the restaurant. The Day Spa at The Langham, Sydney continues to offer relaxation and luxury at the highest level when it comes to personal escape. Our newly designed and extended spa features facials, massages advanced skin care from German beauty pioneers, BABOR, exclusive Blue Mountains based IKOU and new partner, Aromatherapy Associates. The Langham, Sydney's renowned 20m indoor pool, voted Sydney's #1 hotel pool experience, features a star-dappled sky ceiling, meaning guests can swim under the stars, any time of the day or night. With a strong focus on luxury local experiences; The Langham, Sydney also offers private butler tennis afternoons, elegant boxed take-away picnics, unique terrace dinners, cocktail tasting experiences and local touring options for a luxury clientele. Modern Luxury and attention to detail, like Sydney has never experienced. Please, join us. ... more   less 
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Also Known As:
Observatory Hotel Sydney

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