Ok, I stayed here in October last year and if you read my review, it was outstanding. So disappointed this time. Most of the staff are friendly and helpful. I was given early check in which was great. I was not offered turn down service and I was in a junior suite. $409.50 per night. My room had torn curtains and the carpet was lifting. The bed was fine but the smoke alarms flashed all the time. The view was good. Breakfast was good. But my biggest gripe, I was charged twice on my credit card. Apparently the extra $1553 were pre authorisation charges. Who charges that much for pre authorisation for 3 nights? I had to ring my bank several times and I spoke to Grace several times at the Langham who finally had my matter resolved. But it took 6 phone calls between the bank and the Langham to have these charges reversed. She apologised, but that was it. In this day and age it is good customer service with such a mistake to offer some kind of incentive to keep your customer satisfied. Clearly the Langham does not bother. I realise either the manager who supervisor will reply to defend their policies. Thats ok. Either way, this was my experience! Trying somewhere else in Sydney next time.
- Official Description (provided by the hotel):
- Join us at Sydney's most exclusive harbourside address, The Langham, Sydney. Nestled in the historic rocks district, on famous Kent Street, this beautiful five star retreat has recently undergone a grand transformation, now boasting the largest guestrooms in the city. All rooms and suites feature opening windows, Juliette balconies and/or signature terraces, with the focus remaining on a grand residence experience for guests. Kent Street enjoys seclusion and privacy, whilst being a five minute stroll through The Rocks to The CBD; and all of Sydney's iconic locations. Our signature Pink Taxi is onsite to deliver you to any appointment you need within the CBD, with compliments. Guests are treated to Western Harbour views across White Bay or a stunning city skyline outlook across Sydney. Our global partner, Wedgwood, joins us for Afternoon Tea hosted in opulent Palm Court. Channelling pure sophistication, indulge in harbourside views, light drenched spaces and ambience jazz playing. As the sun sets over Palm Court Bar, jazz and mixology come together to create a gastronomical tasting experience like no other. The hotel is also host to Sydney dining hotspot "Kent Street Kitchen" led by internationally acclaimed Executive Chef, Thomas Heinrich. Delivering old world techniques combined with modern sophistication, everything in European chic can be anticipated. Featuring one of Sydney's most beautiful Chef's Table, three metres of white marble flanked by high back salmon chairs, Thomas Heinrich welcomes you to his personal table, positioned in the middle of the restaurant. The Day Spa at The Langham, Sydney continues to offer relaxation and luxury at the highest level when it comes to personal escape. Our newly designed and extended spa features facials, massages advanced skin care from German beauty pioneers, BABOR, exclusive Blue Mountains based IKOU and new partner, Aromatherapy Associates. The Langham, Sydney's renowned 20m indoor pool, voted Sydney's #1 hotel pool experience, features a star-dappled sky ceiling, meaning guests can swim under the stars, any time of the day or night. With a strong focus on luxury local experiences; The Langham, Sydney also offers private butler tennis afternoons, elegant boxed take-away picnics, unique terrace dinners, cocktail tasting experiences and local touring options for a luxury clientele. Modern Luxury and attention to detail, like Sydney has never experienced. Please, join us. ... more less
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- Also Known As:
- Observatory Hotel Sydney