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“True 5-star service”

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The Langham, Sydney
Ranked #8 of 179 Hotels in Sydney
Fiji
Level 4 Contributor
47 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“True 5-star service”
Reviewed May 11, 2013 via mobile

The Langham is, by Sydney standards, a small hotel. However the service is big. Spending two days and two nights on business in the hotel meant most services could be tested, and they all passed with flying colors. Restaurant, bar, rooms and meeting facilities and staff were all 5-star. Rooms overlooking the harbour are preferred. The rooms are large, well-appointed and not crammed. They are quite relaxing, which is what I want from a hotel room after a day's work. The only gripe that both me, and my colleagues had, was that due to popularity it was difficult to get check-in early!!

It is in a great location near plenty of bars and restaurants in the historic Rocks area and is close to public transport. Taxis are easier to get here than many other city hotels.

I have stayed in another Langham, Auckland, and must say that this type of property and service seems to be consistent with this group. Very good value for money and I would not hesitate to stay again or to recommend this hotel.

Stayed May 2013, traveled on business
Helpful?
Thank De_Chook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, May 26, 2013
Dear Guest,

Thank you for taking the time to review your recent stay at The Langham, Sydney. We were delighted to read your positive comments about your experience with us.

At Langham, we pride ourselves on knowing our guests and building great memories. It is wonderful to hear that you leave with your own special memories.

We look forward to welcoming you back in the future.

Sonia Lefevre
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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KL
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 7, 2013

Stayed here for 2 days for a business trip. The hotel is well located within city which you need to walk about 10 minutes. The room was very spacious with well equip amenities. Bathroom was great with dual shower area, equipped with tv speaker in. The room is very clean and it has its own prestige and class. No public transportation nearby, however restaurants of shops are on walking distances.
The breakfast was alright but not much varieties.

  • Stayed May 2013, traveled on business
    • Value
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Helpful?
Thank Kite_High_KL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonia L, General Manager at The Langham, Sydney, responded to this review, May 26, 2013
Dear Guest,

Thank you for taking time to review your experience at The Langham, Sydney.

It is wonderful to read that your expectations were exceeded and you have a great memory of your time with us.

We look forward to welcoming you back on your next visit to Sydney.

Best regards
Sonia Lefevre
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 5 Contributor
70 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed May 5, 2013

A lovely hotel. Great service and beautifully appointed rooms. We were upgraded to a harbour view room which was very nice - interesting to watch the cruise ships dock into Walsh bay. The breakfast was very good as was the service here as well. Recommended for special occasions. Very close to the Rocks and quiet at night.

Stayed April 2013, traveled as a couple
Helpful?
Thank Travellingbeaver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Monica, California
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed April 30, 2013

While Langham is a reputable/higher-end hotel chain, I was concerned over the direction of the property once Orient Express sold the property. Orient Express owns and operates iconic properties throughout the world, with my favorites being the Copacabana Palace in Rio and the Hanging Gardens in Bali. I just imagined what happened to Lilianfels in the Blue Mountains and thought: "déjà vu - all over again."

Rest assured ... all is the same and from my perspective - "still coming up roses", if not better (I use the word pink in the title since Langham seems to like pink - pink receipts, pink pens, pink ties, etc). Langham appears willing to invest in the property and a well-needed renovation will start in the next several months (check before booking). Apart from the GM, I see the same staff around the hotel - which I consider first-rate. These people I have known over several years and all spoke highly of the new GM (she is from the Langham in Hong Kong) and the Langham Group in general. I spoke briefly to the the GM (Sonia Lefevre) after breakfast last week and concur with the staff's assessment of her - she appears to be an excellent GM and only the third GM in the hotel's history (and I have known the other two).

Bottom line: If you liked the hotel as the Observatory, you will like it more now. And if you didn't like it as the Observatory, you probably will still not like it now. All bets are off, however, once the renovation begins.

Now for the Good, the Bad and the Ugly:

The Good: The hotel offers exceptional (I used the term "exemplary" in today's letter to the GM) personalized service in a boutique hotel setting. The restaurant Galileo (Langham - please do not change the name) remains excellent and the afternoon tea service perfect - even by the standards of the Lanesborough/Dorchester/Ritz in London. The atmosphere of the bar/restaurant is of a quiet traditional English Club on Pall Mall, sans the stuffiness. I have had breakfast/lunch/tea occasionally dressed in shorts. The concierge services are also excellent, with the same chef concierge since the hotel's opening. The downstairs spa is relaxing and I have used the lounge chairs around the pool for a siesta more than once when my flight arrives early morning from America. The standard rooms are larger than the Four Seasons and the bathrooms similarly spacious. I think I am only one of two people to have ever used the hotel's one bicycle - so contact the hotel in advance if you want to use it since the tires often need inflating. If you like tennis, the hotel has a court located across the street.

The Bad (only a relative bad, though): The hotel/rooms do not have a view of the Opera House or the Sydney Harbor Bridge, though neither do most rooms at the Four Seasons or the Shangri La. It will take 10-15 minutes to walk to the ferries at Circular Quay and 5-10 minutes to walk to the train. As a fan of Four Seasons properties in general, it pains me to admit that the Sydney Four Seasons generally lacks the personalized service of the Langham and feels more like a Hilton or a Hyatt (but with better room amenities), yet the FS's main selling point is that the it is located immediately adjacent to Circular Quay. If you don't want to eat at the Langham, there is nothing of any quality within a short walk of the hotel.

The Ugly: I use this term also in a relative sense - the immediate neighborhood to the left when exiting the hotel is sup-optimal. It appears low-end residential but I never felt any safety concerns with my late night walks. That said ... all property in central Sydney is worth a fortune. I have stayed at the FS a number of times and the Langham's service and boutique-nature trumps the FS's location and possible views.

Final thought: If you are looking for an absolute luxury stay in the perfect location, recently renovated and don't care anything about money, stay at the Park Hyatt. For my money after 25 visits to Oz, the Langham offers the best combination of luxury/value trade-off, with an emphasis on personalized service. While the name has changed to "The Langham Sydney", it will always be known to me as the "Observatory."

Room Tip: Get a room with water view, though this may cost extra.
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  • Stayed April 2013, traveled solo
    • Value
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Helpful?
Thank SanMoTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviewed April 30, 2013

I enjoy the Langham in Kowloon. Sydney is every bit as enjoyable. The staff are genuinely welcoming and the rooms are not as impersonal as some larger hotel chains. The location is a little distant from the business district but not inconvenient.

  • Stayed April 2013, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Damiengr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 28, 2013

Loved our two night stay here, faultless service and luxuriously lush accommodation. If two things were different I would have rated it 5 stars...

Firstly the pool and spa were far too cold for my tastes. Actually 'freezing' would be a better way of describing the temperature of the pool and surrounding area, and the spa tepid at best. A pity as one thing I was really looking forward to was a nice hot spa after a long day of sightseeing and shopping, which I was able to get in the magnificently deep hot bath in my room. Secondly, our package included a 'Full Australian breakfast' which includes a full buffet breakfast (hot and cold foods) PLUS something from their 'menu' breakfast. I only found out about the 'menu' breakfast the following morning after I inquired at the front desk what my breakfast inclusions were (strong craving for pancakes), and was understandably disappointed that I wasn't given the option of a 'menu' breakfast. As the dining staff have a printout of the 'type' of breakfasts your booking includes, and as there were only two menus available for patrons, and as I was the only one to have something from the 'menu' breakfast, I can't help but wonder why the Langham are discouraging guests from ordering from the menu?

Room Tip: Don't worry if you can't book a king bed but still want to be close to your partner, the twi...
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  • Stayed April 2013, traveled as a couple
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Helpful?
2 Thank Bob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gosford, Australia
Level 5 Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 25, 2013

I love this hotel. The rooms, the food, the service are all first class. The location near the rocks is great for exploring the older areas of the cbd. The staff are so accommodating-this is how all hotel staff should be. Congratulations. I'll be back.

  • Stayed June 2012, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank mark0801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Langham, Sydney

Property: The Langham, Sydney
Address: 89 - 113 Kent St, Sydney, New South Wales 2000, Australia (Formerly The Observatory Hotel )
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Sydney
#5 Romantic Hotel in Sydney
#7 Family Hotel in Sydney
#8 Business Hotel in Sydney
#8 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Langham, Sydney 5*
Number of rooms: 98
Official Description (provided by the hotel):
Join us at Sydney's most exclusive harbourside address, The Langham, Sydney. Nestled in the historic rocks district, on famous Kent Street, this beautiful five star retreat has recently undergone a grand transformation, now boasting the largest guestrooms in the city. All rooms and suites feature opening windows, Juliette balconies and/or signature terraces, with the focus remaining on a grand residence experience for guests. Kent Street enjoys seclusion and privacy, whilst being a five minute stroll through The Rocks to The CBD; and all of Sydney's iconic locations. Our signature Pink Taxi is onsite to deliver you to any appointment you need within the CBD, with compliments. Guests are treated to Western Harbour views across White Bay or a stunning city skyline outlook across Sydney. Our global partner, Wedgwood, joins us for Afternoon Tea hosted in opulent Palm Court. Channelling pure sophistication, indulge in harbourside views, light drenched spaces and ambience jazz playing. As the sun sets over Palm Court Bar, jazz and mixology come together to create a gastronomical tasting experience like no other. The hotel is also host to Sydney dining hotspot "Kent Street Kitchen" led by internationally acclaimed Executive Chef, Thomas Heinrich. Delivering old world techniques combined with modern sophistication, everything in European chic can be anticipated. Featuring one of Sydney's most beautiful Chef's Table, three metres of white marble flanked by high back salmon chairs, Thomas Heinrich welcomes you to his personal table, positioned in the middle of the restaurant. The Day Spa at The Langham, Sydney continues to offer relaxation and luxury at the highest level when it comes to personal escape. Our newly designed and extended spa features facials, massages advanced skin care from German beauty pioneers, BABOR, exclusive Blue Mountains based IKOU and new partner, Aromatherapy Associates. The Langham, Sydney's renowned 20m indoor pool, voted Sydney's #1 hotel pool experience, features a star-dappled sky ceiling, meaning guests can swim under the stars, any time of the day or night. With a strong focus on luxury local experiences; The Langham, Sydney also offers private butler tennis afternoons, elegant boxed take-away picnics, unique terrace dinners, cocktail tasting experiences and local touring options for a luxury clientele. Modern Luxury and attention to detail, like Sydney has never experienced. Please, join us. ... more   less 
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Also Known As:
Observatory Hotel Sydney

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