We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“line up line up 40minutes just to check in...”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Astral Tower and Residences
Ranked #56 of 179 Hotels in Sydney
Certificate of Excellence
London
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“line up line up 40minutes just to check in...”
Reviewed January 8, 2014

Stayed over Christmas for a couple of days in a star suite. On arrival we were meet by very friendly concierge staff who offered to store our bags while we checked in. But once we reached the lobby it was a mess the reception line was huge it took over 40 minutes to reach the front desk. On reaching the front we were met with a very less than welcoming staff. The young man on reception seemed like he didn't care and didn't want to be there he had a real attitude problem. I asked if I could speak with a manager as I really was not happy with waiting this long to check in. I was told they contact me. They never did. The room was very nice. Big TV's and the spa was great. blocked out windows was odd but had no view anyway. The room did have abit of dust and mould smell in the bathroom that the cleaners should do better in a hotel of this nature. The TV in the spa didn't work and the controller was missing - A handy man came by and fixed that. The room also didn't have a compendium which was strange as I thought you would cross promote the restaurants and bars in the casino. Had to call the operator for information they explained the different restaurants and bars but it was a real hassle. You really should have something in the rooms. We had dinner in Black and The Century both were very good and great service...And ive left the worst thing about this Hotel for last the wifi is a joke how can you charge for internet at $25 a day and provide such poor service and your business centre is hopeless. I ended up having to use the computer at the concierge desk as they seem like the only people who would help me. Overall I think the Management of this Hotel need a good kick along...

Room Tip: Spa Suites are very good maybe get a high floor.
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Poppageorgio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,058 reviews from our community

Traveler rating
    461
    325
    156
    67
    49
See reviews for
285
330
39
169
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (254)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Sydney
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 7, 2014

If you like going to a casino you are in heaven. If you don't, you are in a great hotel with really good facilites and extremely well located to both Darling Harbour, Sydney city and their attractions. Booked for a couple of nights, The rooms were large and clean. Pillows in room left a bit to be desired but a simple phone call and a pillow order from the pillow menu, all was fixed. Plenty of choice for eating and drinking in the complex but 5 - 10 minutes walk and you are spoilt for choice. Staff were very helpful from start to finish. A great stay

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steve D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Level 5 Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 7, 2014

What a fantastic Hotel, in Darling Harbour which is within walking distance of the opera House and Harbour Bridge. The view from our room was amazing the harbour and harbour bridge. The facilities were fantastic. Loved this hotel.

Room Tip: ask for a view of the harbour.. Breath taking
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deborah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level 5 Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed January 6, 2014

We booked a luxury three bedroom apartment at the residences at the Star. The views of the city skyline and sydney harbour bridge was amazing. The Apartments were spacious and well equipped. It was great to have all the entertainment facilities in the same complex. We also visited the new terrace bar lounge which was fantastic.

Stayed December 2013, traveled with friends
Helpful?
Thank rleyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level 6 Contributor
105 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed January 6, 2014

When I discovered that I would be staying at the Star during a work conference, I was excited at the opportunity of experiencing 5 star treatment that the hotel and casino pride themselves for.

Checking in at 10am, I was surprised to be waiting over 20 minutes. I attended, once I reached her, was not apologetic, but not rude either, just felt a little rushed. I was given the room key and sent on my way.

After spending a few minutes and what felt like a few miles trying to find the lifts, I found them and made my way to the room. The room was a large 3 bedroom suite, well furnished, and clean - there was just no jaw dropping wow factor that the Shangri-La or the Four Seasons excel in.

The beds were comfortable without being amazing (Sofitel style). The balcony was nice, but the view I had was not amazing.

All in all, I left (after another 20 minute wait to check out) a little disappointed that so much potential was not realised.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
5 Thank aditools
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level 3 Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 6, 2014

As the great Jesse Jackson once proclaimed: "So many bright stars, bright in life, burn out quickly."

From the outset Astral Tower appears to be all that of a Vegas - style casino hotel, but not long into our stay the cracks began to show.

Don't get me wrong - the hotel and the complex have some admirable qualities - fantastic dining options, a cracking gymnasium and a rooftop bar rammed with Sydney's social elite.

The cracks? Quite frankly the slowest elevator in history coupled with rank rotten music that echoes through your soul. The bouncers who refuse you to enter the hotel nightclub because you don't have enough women in your party (ironically we were out to meet women). The extortionate price for a room that was embarrasingly disproprtionate to the rest of the complex. The fact that free wifi or breakfast were out of the question.

Finally, Sydney is a beautiful city to explore and this hotel appears to be geared to the Chinese gambler insistent on spending the day in darkness barely cracking a smile. It didn't add up to me.

Stayed December 2013, traveled with friends
Helpful?
1 Thank White_Lightening1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melbourne
Level 4 Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 6, 2014

After reading the reviews on Trip Advisor, we were a bit concerned, however we were pleasantly surprised

We stayed for 4 nights early Jan, The room was clean, and quite spacious, lovely bathroom and very comfortable. The bed was good, and room was very quiet, we loved it and would definitely recommend it

The staff both In the hotel and the casino were excellent, we were very impressed, special thanks to Daniel,

Loved all the varieties of places to eat, and the location, an easy walk to Darling Harbour, which offered so much to do..

Pool area looked good, didn't use it, it was very busy , which we expected it to be, at that time of year

No complaints about anything ..except that we had to leave, but we will be back

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cathyvl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Sydney hotels
The Darling
#6 of 179 in Sydney
872 reviews
Central Business District
Novotel Sydney on Darling Harbour
Central Business District
PARKROYAL Darling Harbour Sydney
Show Prices
Show Prices
Show Prices
Central Business District
Ovolo 1888 Darling Harbour
Central Business District
Adina Apartment Hotel Sydney Darling Harbour
Central Business District
Ibis Sydney Darling Harbour
Show Prices
Show Prices
Show Prices

Been to Astral Tower and Residences? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Astral Tower and Residences

Property: Astral Tower and Residences
Address: 80 Pyrmont St | 80 Pyrmont St, Sydney, New South Wales 2009, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Sydney
#35 Family Hotel in Sydney
#52 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Astral Tower and Residences 5*
Number of rooms: 435
Official Description (provided by the hotel):
Whether you're looking for a weekend escape, a short stay or a place to call home for a Sydney holiday, Astral Tower provides contemporary five-star accommodation like no other with stunning views. If you're looking for something a little more spacious, Astral Residences offer everything you need if you're looking for apartment style living for business or leisure. We have one, two and three bedroom serviced apartments at our residences, each with their own private balcony and in-room media centre. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com, Agoda, Cancelon, Booking.com, Ctrip TA, Travelocity, Hotwire, TripOnline SA and HotelQuickly so you can book your Astral Tower and Residences reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Astral Tower And Residences Hotel Sydney
Star City Sydney
Star City Hotel Sydney
City Star Sydney

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing