Stayed over Christmas for a couple of days in a star suite. On arrival we were meet by very friendly concierge staff who offered to store our bags while we checked in. But once we reached the lobby it was a mess the reception line was huge it took over 40 minutes to reach the front desk. On reaching the front we were met with a very less than welcoming staff. The young man on reception seemed like he didn't care and didn't want to be there he had a real attitude problem. I asked if I could speak with a manager as I really was not happy with waiting this long to check in. I was told they contact me. They never did. The room was very nice. Big TV's and the spa was great. blocked out windows was odd but had no view anyway. The room did have abit of dust and mould smell in the bathroom that the cleaners should do better in a hotel of this nature. The TV in the spa didn't work and the controller was missing - A handy man came by and fixed that. The room also didn't have a compendium which was strange as I thought you would cross promote the restaurants and bars in the casino. Had to call the operator for information they explained the different restaurants and bars but it was a real hassle. You really should have something in the rooms. We had dinner in Black and The Century both were very good and great service...And ive left the worst thing about this Hotel for last the wifi is a joke how can you charge for internet at $25 a day and provide such poor service and your business centre is hopeless. I ended up having to use the computer at the concierge desk as they seem like the only people who would help me. Overall I think the Management of this Hotel need a good kick along...
- Official Description (provided by the hotel):
- Whether you're looking for a weekend escape, a short stay or a place to call home for a Sydney holiday, Astral Tower provides contemporary five-star accommodation like no other with stunning views. If you're looking for something a little more spacious, Astral Residences offer everything you need if you're looking for apartment style living for business or leisure. We have one, two and three bedroom serviced apartments at our residences, each with their own private balcony and in-room media centre. ... more less
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- Also Known As:
- Astral Tower And Residences Hotel Sydney
- Star City Sydney
- Star City Hotel Sydney
- City Star Sydney