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“Couldn't Be More Helpful” 5 of 5 stars
Review of Sir Stamford at Circular Quay Hotel Sydney

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Sir Stamford at Circular Quay Hotel Sydney
Ranked #14 of 179 Hotels in Sydney
Certificate of Excellence
GreenLeadersGold level
Manchester, United Kingdom
Level Contributor
33 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Couldn't Be More Helpful”
5 of 5 stars Reviewed February 11, 2012

We arrived in Sydney with half our luggage missing and Qantas not being any great help. The concierge, Keiron was brilliant, even offering to keep logging onto the website to keep us informed of any progress, and finally letting us know when they arrived. Great location, close to Opera House, Circular Quays and not too far from The Rocks and Harbour Bridge. Great size room and breakfast was delicious, they even opened up the restaurant for us 15 mins early on the Saturday so we could eat before going out on a trip. Now that's what I call service!!

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank jeremys30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSCQManager, General Manager at Sir Stamford at Circular Quay Hotel Sydney, responded to this review, February 13, 2012
Dear Valued Guest

Delighted to hear about your travels, lost luggage and super service. We do feel for guests who arrive with no luggage - it seems to happen more often, but in 100% of cases in the past year there is 100% recovery! We have become experts at the various lost luggage systems and Qantas is one of the best to use. A timely reminder to tick the insurance box on flight reservations.

Thank you for menitoning our team members that went the extra mile, we are very proud of the efforts our staff go to. Working in a beautiful environment on the doorstep of the cities magnificent Botanical Gardens does help, Macquarie Street is so pretty during the summer with the sunlight filtering through the tree canopy. The extensive park area has everything from open air cinema events to free garden tours.

Thank you again,
Heather idoine
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (404)
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English first
London/New York
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed February 9, 2012

Absolutely loved this hotel. It has a very romantic, old-Europe feel to it. The concierge could not have been more friendly or helpful, any time of day or night, and they gave fabulous restaurant recommendations. Bed and pillows were soft and plush. Location is just perfect - right on a park and a block away from the Opera House. It felt like such a treat staying here, but it was actually not that expensive either. We stayed for 5 nights and did not want to leave. This hotel deserves every one of its great reviews.

  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank FlyingGirlLB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSCQManager, General Manager at Sir Stamford at Circular Quay Hotel Sydney, responded to this review, February 11, 2012
Dear Valued Guest

Thank you for your encompassing review - we are so pleased you loved your stay - staying in a hotel like ours should be a treat and we are delighted that after 5 nights you gave us this excellent endorsement.

Our hotel beds are about to be given another lift - with all delxue beds being refreshed with the addition of a deep fluffy mattress topper - the kind you sink into, the sleep expereince soon to be even better.

Thank you again
Heather idoine
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, CO
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed February 7, 2012

The location simply cannot be beat! You are short walk from most of the major Sydney tourist attractions. For example, it is less than a 5 minute walk to:

-Opera House
-Botanical Gardens
-Circular Quay train station and bus station (with a free bus that takes you most other places a tourist would want to go)
-Circular Quay shops and restaurants
-Ferry docks (for ferries to Manly, etc.)
-The Rocks -- a district with excellent shops and restaurants

And it is about a 10 minute walk to the Harbour Bridge if you want to walk across it to take pictures, go to the museum about the bridge, or climb to the top of the bridge (which I highly recommend).

The bottom line is this: The Sir Stamford is in the best possible location for a tourist in Sydney!

In addition, the hotel staff is extremely friendly, helpful, and accommodating. We arrived at 9 AM, and they let us use the facilities to shower and change (from our long flight from Los Angeles) before our room was ready. The concierge desk was also very helpful.

The hotel itself is SLIGHTLY worn. It was all in good condition, but it seemed lightly used. This did not detract from our stay at all, as it was clearly well maintained.

Our biggest complaint was with the in-room internet. They purport to have wired and wireless access (for a fee) in the room. I am a techie so I can almost always figure out hotel internet issues. Though my computer was technically connected to the internet, it operated at a snail's pace (for example, it took about 15 minutes for Google to load). I ended up calling the third-party internet help line, and, after 2 hours on the phone, the problem was NOT resolved. As I mentioned, I am a techie, so I simply could not believe that this problem could not be resolved. In any case, if you go to the lobby, there is free wifi and there are free internet terminals.

Alternatively, walk across the street to the McDonalds at Circular Quay or go to the Circular Quay train station for free wifi.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank joelsss44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSCQManager, General Manager at Sir Stamford at Circular Quay Hotel Sydney, responded to this review, February 26, 2012
Dear Valued Guests

We very much appreciate your review as it is so thorough.

Thank you for pointing out the "refresh" facilitiy we offer to international arrivals - however we do urge travellers to consider pre-registering and paying for a room the night before if they have a very early flight into Sydney - it's an extra of course but if you have had 24/36 hours of non stop sleepless travel then knowing your room is ready first thing in the morning is a huge relief. We do try to accomodate early arrival guests but at this time of the year - high season we simply are fully booked.

Our internet is free in the lobby and business centre and we do apologise for the broadband speed that you experienced during your stay when using the in room account.

Once again thank you for your endorsement.

Heather idoine
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
41 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed February 7, 2012

I stayed at the Sir Stamford for two nights in October 2011 and it was a first rate experience. The hotel has an old world charm to it with lovely little nooks to sit and soak up the atmosphere. The rooms are furnished nicely with very large marble bathrooms and quite large a room overall. I ran a small event here as well which was the purpose of my visit and the meeting space and staff were fantastic. I would not hesitate to book here again. Also do yourself a favour and try the breakfast...amazing!

  • Stayed October 2011, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank SallBell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSCQManager, General Manager at Sir Stamford at Circular Quay Hotel Sydney, responded to this review, February 9, 2012
Dear Valued Meeting Organisor and Guest

We are always very pleased to get feedback from our meeting and conference organisors as this is one of our specialist services. Sir Stamford at Circular Quay has 4 designated meeting rooms and suites plus several gorgeous special lounges, including our pool patio that are all available for small receptions, events meetings and even photo shoots. Our hotel is sometimes used as the back drop for films - as it was this past week (see our FaceBook page)

The Dining Room serves a lovely continental breakfast buffet with small dishes and old fashioned favourites like freshly stewed rhubarb and we have a very simple manual organge juicer that is very popular with our return guests. Cooked itemas are prepared to order and my favourite is the spinach and ricotta omelette.

Thank you for taking the time to post this feedback - business clients are very improtant to our hotel.

PS - February Special in The Dining Room is 2 courses and a glass of wine for just $49 per person

Kind regards
Heather Idoine
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SW London
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed February 3, 2012

It's all true, people aren't exaggerating. This place is great. First off, location is absolutely superb - 2 minute walk to Circular Quay, 3 minutes from the Opera House. Second, the service was unbelievably friendly for a hotel in a big city. I should particularly point out Kieran the head concierge, who was very welcoming, very helpful and a good crack.

Other things - outdoor pool is lovely, not a big view to be had, but lovely nonetheless. Oh, and try and get a Harbour Bridge view - we did and it never ceased to put a smile on our face.

Great place..

Room Tip: Ask/pay for a harbour bridge view.......
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  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JohnbSWLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSCQManager, General Manager at Sir Stamford at Circular Quay Hotel Sydney, responded to this review, February 5, 2012
Dear Valued Guest

We do appreciate your endorsement of our beautiful boutique hotel, especially the high praise for our Chief Concierge, Kieran Codd, who manages to be everywhere at once and yet always has a smile (or an umbrella!) for each guest departing and arriving. His knowledge of our city and it's nooks and crannies is such an asset to our guests.

Keiran recently led our front line team to the NSW Art Gallery, on a walk via the Palace Gardens so that they could understand more about the cities offerings - there they experienced the world class Picasso Exhibition which ends late March. This first hand experience is essential to ensuring that our guests get the best from their city visit.

Sydney Harbour Bridge is such an inspiring icon and we do agree that it does make you smile and it does make the hotel easy to locate when walking through the city - a glimpse of the bridge and you you know Sir Stamford at Circular Quay is not too far away.

Kind regards
Heather Idoine
General Manager
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Brisbane, Australia
Level Contributor
69 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed February 2, 2012

We spent three nights at the Sir Stamford on a quick trip to Sydney and loved the hotel. It was smaller than other places we have stayed in Sydney, with a wonderful spacious suite, and very personal service from all staff with whom we dealt. The location was perfect for us too - almost every thing that we had planned to do was in walking distance and obviously the ferries and train are all virtually on the doorstep at Circular Quay for further afield. We ate in The Bar one night, which was quiet and restful (like a Club), and had breakfast in the dining room each day which was also adequate without being earth-shattering as breakfasts go.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank wimcee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSCQManager, General Manager at Sir Stamford at Circular Quay Hotel Sydney, responded to this review, February 5, 2012
Dear Valued Guests

We thank you for your "Retreat" comments about Sir Stamford at Circular Quay. We feel the same about being an oasis from the hustle and bustle of Sydney. The stunning sandstone exterior shields us from elements and the quiet ambience inside the hotel is one of rest and calm, unless we have a guest who chooses to show their talents on our beautiful lobby Steinway.

However The Bar can be quite different :- at times quiet, and at others it buzzes with Sydney siders dressed to impress enjoying our renown High Teas. Friday evenings we have cool Jazz provided by our resident pianist Scott Finnie. Before and after many shows at the Opera House we are filled with bow ties and tuxedos, cool jeans and high heels... as guest enjoy The Bar for it's elegant, service and wide range of cocktaills and wines.

Thank you again for your feedback.

Kind regards
heather idoine
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
99 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed February 2, 2012

This was my second stay at Sir Stamford Circular Quay and both visits have been ideal. At $320 a night, its not a budget hotel by any means, but as soon as you walk down the red carpet to the automatic doors, you feel that you have stepped into luxury, but old fashioned luxury. They have a bit of an English 18th century antique theme and is in a building that dates back to the 1800's.
None of the cardboard walls you get in hotels of the 21st century! We stayed for 4 nights and had neighbours but I slept like a baby every night. The restaurant and bars are good too, nice food. The locations is fantastic though, very close to everything in the CBD and parks right across the road.

Room Tip: 10th floor has great views of The Domain and up the river toward the ocean.
See more room tips
  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank narellesinclair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSCQManager, General Manager at Sir Stamford at Circular Quay Hotel Sydney, responded to this review, February 5, 2012
Dear Valued Return Guest

Thank you for taking the time to update other travellers of your experience. Return guests make up a very signifcant segment of our business, and as we come to know them and gather information for their favourite rooms types and preferences. they do become part of our "family".

Sir Stamford is exactly as you have described and suits travellers who seek a smaller hotel, in Circular Quay location, with an historic decor. We are one of a kind and very proud of our special hotel.

Once again thank you and return again soon

heather Idoine
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sir Stamford at Circular Quay Hotel Sydney

Property: Sir Stamford at Circular Quay Hotel Sydney
Address: 93 Macquarie Street, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Sydney
#2 Family Hotel in Sydney
#7 Romantic Hotel in Sydney
#14 Luxury Hotel in Sydney
#24 Business Hotel in Sydney
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sir Stamford at Circular Quay Hotel Sydney 5*
Number of rooms: 105
Official Description (provided by the hotel):
Sir Stamford at Circular Quay offers 105 generously sized, well appointed hotel guest rooms, including 15 hotel suites, the majority of deluxe rooms and suites feature French doors opening onto Juliet Balconies, which overlook the Sydney Harbour, Circular Quay, Sydney Conservatorium of Music or the Royal Botanic Gardens. Significant fine art collection featuring 18th Century Louis XV and Georgian antique furniture, Staffordshire ceramics, French marble urns, Persian rugs and hundreds of hand cut chandeliers. The hotel itself partly resides in a stunning 1897 historic Health Department Building. Open fireplaces in winter and the pleasure of a roof top swimming pool in the summer. A fully equipped gym complete with a sauna. Famous for High Teas, Sir Stamford at Circular Quay has excellent one bedroom suites and one of Sydney's largest Presidential suites complete with a Steinway baby grand piano. ... more   less 
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Also Known As:
Sir Stamford

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