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Sheraton on the Park, Sydney
Ranked #33 of 179 Hotels in Sydney
Certificate of Excellence
Reviewed May 29, 2014

Great location . You must go for the breaky . Drink in the evening bar is in a nice location -you must do the high tea. And the rooms are a bonus. The baths are big and the showers are even bigger. .soft beds .

Room Tip: Any room type is great
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  • Stayed: September 2013, traveled as a couple
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Thank Kcupcake1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernhard L, Manager at Sheraton on the Park, Sydney, responded to this reviewResponded June 2, 2014

Dear Kcupcake1968
Thank you for the wonderful review and very kind words. I agree that our Breakfast offerings and High Tea in the Gallery Tea Lounge are not to be missed and very popular indeed.
Warm regards
Bernhard Langer
Hotel Manager

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Reviews (3,878)
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2,105 - 2,111 of 3,878 reviews

Reviewed May 28, 2014

Overall, had a great 4 night stay at the Sheraton. You can't ask for a better location right on Hyde park with the nicest mall in Sydney just out the back door. Rooms were standard for Sheraton, so no complaints there.

The fitness center is nice enough and was never too crowded.

Overall, the staff was very pleasant and helpful.

  • Stayed: April 2014, traveled as a couple
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Thank Marc M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernhard L, Manager at Sheraton on the Park, Sydney, responded to this reviewResponded June 2, 2014

Dear Marc M
I’m delighted to read your wonderful review and am pleased you had a great stay in Sydney and the Sheraton on the Park.
Warm regards
Bernhard Langer
Hotel Manager

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Reviewed May 27, 2014

We arrived to the hotel at 1 pm and were told that our room was not available until the guaranteed time of 3 pm and nothing they could do about it.

Fair enough, we went to the health spa and used the jacuzzi first. The area around the jacuzzi was mouldy and dirty.

We had lunch and enquired on the status of the room and were told 3 pm and not a minute before is the "guaranteed checkin time". However I pointed out it was actually 3 pm. More phone calls were made and we were told housekeeping was still in the "final release stages". I had a 5 year old who was very tired after the bumpy plane ride and it was very annoying to have to wait another 15 minutes past checkin time, which is surely the latest check in time in the whole world. Room itself was ok, clean and inoffensively decorated with a nice view.


  • Stayed: May 2014
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1  Thank Peripod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernhard L, Manager at Sheraton on the Park, Sydney, responded to this reviewResponded June 2, 2014

Dear Peripod
I appreciate the time you have taken to review your stay at the Sheraton on the Park. Please note our standard check in time is 3.00pm and we do endeavour to accommodate our guests early arrival request however with a hotel always experiencing very high occupancy this is often difficult to achieve. The option of pre-registering your room from the night prior allows you to access your room first thing in the morning.
Warm regards
Bernhard Langer
Hotel Manager

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Reviewed May 27, 2014

We had a very large group book a large portion of this hotel for a work function. I must say the hotel and staff were excellent.

Pros
The position of the hotel is great with Hyde park across the road and DJs behind.
There are some great little shops nearby to stock up on drinks and food if needed.
Rooms are very nice. Comfy beds and nice bathrooms
Good storage in rooms with a WIR.
Staff very nice. Diana is accounts was great..
Breakfast was one of the best I have had in Australia...

Cons
Drink prices at the bar were very high.

Overall a fantastic venue and sets a very high standard..

  • Stayed: May 2014, traveled on business
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Thank KeiraBBay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernhard L, Manager at Sheraton on the Park, Sydney, responded to this reviewResponded June 2, 2014

Dear KeiraBBay
Thank you for choosing to stay at the Sheraton on the Park and for your 5 Star Rating. I greatly appreciate your feedback and hope to be able to welcome you group back to the Sheraton on the Park in the not too distant future.
Warm regards
Bernhard Langer
Hotel Manager

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Reviewed May 27, 2014

This is a hotel that I've stayed at many times and there's a reason for it, its fantastic ... great rooms, great service and good location. Stayed at many other hotels but have found staff at the Sheraton to be the friendliest ... not up themselves, not snobby...mostly accommodating and friendly.

  • Stayed: May 2014, traveled as a couple
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Thank Mino010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernhard L, Manager at Sheraton on the Park, Sydney, responded to this reviewResponded June 2, 2014

Dear Mino010
I’m so delighted to read your review and your fantastic feedback noting our associates ensured your stay was so memorable and enjoyable, and continue to be so.
Warm regards
Bernhard Langer
Hotel Manager

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Reviewed May 27, 2014

I recently stayed at this hotel as part of a mother daughter getaway. From the moment we arrived the service was exemplary. The room was spacious and comfortable, and given that it was an accessible room ( my mother needs a wheelchair) , the extra room and facilities were appreciated. The staff in the hotel were particularly accommodating to our needs, happily shifting and moving chairs for us in the various restaurants, and Linda in particular from The Feast restaurant was especially kind and helpful to my mother. The room service staff also were more than happy to accommodate our requests for heating up wheat bags etc.
Overall, we had a relaxing and comfortable stay, and I would be happy to return for a repeat visit.

Room Tip: The accessible room we stayed in had no view. It may be worth requesting this at checkin.
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  • Stayed: May 2014, traveled with family
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1  Thank RitaMarie16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernhard L, Manager at Sheraton on the Park, Sydney, responded to this reviewResponded June 2, 2014

Dear RitaMarie16
Thank you for your review of our hotel, I’m pleased to note we have exceeded all your expectations. Customer service is definitely an integral part of our job as our company’s most vital asset is our guests and their recognition and loyalty to the Sheraton on the Park so I am pleased to note the service received was all you had expected and much more! Once again we appreciate your kind words and look forward to welcoming you back to the Sheraton on the Park.
Warm regards
Bernhard Langer
Hotel Manager

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Reviewed May 27, 2014

After a conference in New castle, I had to stay only one night in busy Sydney on friday before taking off on saturday for an overseas trip.
I look at the best deal in Sydney on friday at 4.00 pm and lucky me the Sheraton comes up with a very good price for a 5 star hotel in CBD
Check in perfect
Service perfect
Sheraton link very convenient for business meeting
Wake up call 4.00 am ok
Check out perfect
Probably the best hotel for corporates in Sydney

  • Stayed: May 2014
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Thank SydAndy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernhard L, Manager at Sheraton on the Park, Sydney, responded to this reviewResponded June 2, 2014

Dear SydAndy
I’m so pleased you had a comfortable stay with us and appreciate you choosing to stay at the Sheraton on the Park for your stop off before your overseas trip. Wishing you a wonderful holiday!
Warm regards
Bernhard Langer
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton on the Park, Sydney

Address: 161 Elizabeth Street, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Sydney
#12 Spa Hotel in Sydney
#14 Romantic Hotel in Sydney
#15 Family Hotel in Sydney
#32 Luxury Hotel in Sydney
Price Range: $187 - $606 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton on the Park, Sydney 5*
Number of rooms: 557
Official Description (provided by the hotel):
Enjoy a warm Australian welcome at the five-star Sheraton on the Park. Located directly opposite Hyde Park, the tree-lined oasis in the heart of Sydney, our hotel is a great destination to connect with friends, family, and colleagues. From the moment you walk through our grand entrance, you will enjoy all that our Sydney hotel has to offer. SPG Members receive complimentary in room internet when booking direct. Book direct today ... more   less 
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Also Known As:
Sheraton On The Park, Sydney Hotel Sydney
Sheraton Hotel Sydney
Sheraton Sydney
Sydney Sheraton

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