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“Fantastic hotel”

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Sheraton on the Park, Sydney
Ranked #34 of 178 Hotels in Sydney
Certificate of Excellence
Reviewed January 10, 2014

We purchased a Lion King package with Wotif and upgraded to the Sheraton for our accommodation - and we were very glad we did!

The hotel is in a great location, right across from Hyde Park (and St James station). In the very middle of the CBD, a short stroll the Circular Quay.

The room and bathroom were both great size, and all clean and of a high standard.

A very nice hotel - highly recommended!

  • Stayed: January 2014, traveled as a couple
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Thank GGalham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernhard L, Manager at Sheraton on the Park, Sydney, responded to this reviewResponded January 14, 2014

Dear GGalham,
Im so delighted you had the opportunity to experience our Lion King Package and greatly appreciate your recommendation. We look forward to welcoming you back in the not too distant future.
Warm regards
Bernhard Langer
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,234 - 2,240 of 3,831 reviews

Reviewed January 10, 2014

We recently booked a Terrace Suite for 3 nights but only could manage 2 nights. We found the room to need quite a bit of work to upgrade it to the 5 stars the hotel claims to have. We have stayed at this hotel many times, mainly due to its location, and now can honestly say that it is well past its prime. Every part of the room is in need of repair. The bathroom had water damage to the ceiling over the shower, the architraves around door, the grout in the marble floors tiles is falling out in all of the floors and in the shower where the tiles have been cut the tile edges edges were quite sharp. The balustrade on the terrace has had wire mesh fitted the original structure with zip ties, the air quality in the room is terrible and the air-conditioning in the room was extremely noisy. We also had a car, which we chose to use the Valet parking at $60 per day. Guest Services recommend calling 15 minutes prior to needing your car, on 2 of the 3 occasions we requested the car, we had to wait a further 10-15minutes downstairs with our 5 month baby as the bell desk never retrieved the car. On both occasions I had to go to the bell & reception desks and ask where the car was. The time from calling to arriving in the foyer exceeded 35 minutes on both occasions. The weather in Sydney for our stay wasn't very good but the room was not comfortable enough to spend the extra time in the hotel or the room. At no time did I feel that anything I said to the staff would make any difference to what was happening on our stay, as after the first time the car wasn't bought up for us I made an extra request when asking for the car the last time that they have it there on time and I explained what happened previously, the car still wasn't there. The final insult to the stay was on checking out I received a printed Tax Invoice for the stay. The next day I received an Updated and Final Folio as requested (which I didn't request by the way) which had an extra room charge, an extra valet parking charge and an extra credit card charge. I had prepaid for 3 nights accommodation and only stayed for two, but somehow they charged me for last night twice as well as the valet twice and hit me for a second credit card charge for the pleasure. It took over an hour and several phone calls to get sorted but this should never have happened. Perhaps it is time for the Sheraton on the Park to spend some money where we the customers are to benefit from our contribution and a little less on the foyer and public areas where all the pictures online look great. Also, perhaps the staff service should be looked at as we are entitled to receive some upon our stays.

Room Tip: Ask to see your room first
  • Stayed: January 2014, traveled with family
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5  Thank Andrew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernhard L, Manager at Sheraton on the Park, Sydney, responded to this reviewResponded January 14, 2014

Dear Andrew P,
Thank you for taking the time to complete our Survey and for your review on Tripadvisor. As previously advised by our Front Office Manager, we have indeed identified the problem areas you have outlined and thank you for bringing this to our attention. Additionally, apologies for the delay in retrieving your vehicle and issues surrounding your tax invoice. We hope to have the opportunity to restore your faith in the Sheraton on the Park.
Warm regards
Bernhard Langer
Hotel Manager

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Reviewed January 10, 2014

Stayed for the fireworks! And it was amazing! The staff's are all very friendly. An easy walk to many of Sydney's attractions for those of you traveling to Sydney. Luxurious rooms with great views. Would be returning again

  • Stayed: December 2013, traveled as a couple
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Thank MademoiselleSnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernhard L, Manager at Sheraton on the Park, Sydney, responded to this reviewResponded January 14, 2014

Dear Snowie4,
What a great time of the year to be staying at the Sheraton on the Park and we look forward to your return stay with us.
Warm regards
Bernhard Langer
Hotel Manager

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Reviewed January 9, 2014

I got a decent deal for a one-night stay at this comfortable hotel. I find Australia expensive on the whole, so it was good to enjoy a decent beer and pizza for $36 in the Conservatory bar, which I highly recommend

  • Stayed: January 2014, traveled solo
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Thank Ken R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernhard L, Manager at Sheraton on the Park, Sydney, responded to this reviewResponded January 14, 2014

Dear Ken R,
Im pleased to note your feedback and your 5 star rating! Thank you for your recommendation.
Warm regards
Bernhard Langer
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2014

The Sheraton is located in the CBD, opposite Hyde Park, and a minute walk from St. James station, which makes it very easy to go and come from the airport, and also a short ride to Circular quay, etc. The hotel is old style, but maintained very well. Our check-in was easy and fast, and the reception staff was excellent. the Guest services manager spoke to my wife, and made us feel at home. The room itself was spacious, and probably one of the biggest bathrooms I've seen in a city hotel, probably also because this is not a brand new hotel. We stayed here for 3 nights, and had nothing to complain about. I did ask for a late check-out to one of the reception staff, and she wasn't very courteous and helpful about it. But again at check-out, the staff were great, so I guess it was a small glitch!

  • Stayed: January 2014, traveled as a couple
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Thank andyph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernhard L, Manager at Sheraton on the Park, Sydney, responded to this reviewResponded January 14, 2014

Dear andyph,
I appreciate the time you have taken to write your review and post your pictures of your stay at the Sheraton on the Park, especially as you are a Top Contributor to Tripadvisor. Thank you for your wonderful review and we hope to have the opportunity to welcome you back when your travels return you to our shores.
Warm regards
Bernhard Langer
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2014

I've come here from Melbourne for many years for a brief holiday with the misses and have always found it a very relaxing well run hotel. rooms are quality. bed are sensational and the ambience relaxing. the executive club on the 21st floor is really good quality. free natural or Kilpatrick oysters, Salmon, Satay Chicken, Heaps of Cheeses are just a few items for free in the nightly menu. for us the best part is its location. we always walk out the back door and head into DJ's food court for some wonderful food shopping. its just brilliant. we grab caviar, imported cheeses, qualities wines and Champagnes amongst other nibbles and bring them back to our room to enjoy. then there is the limitless shopping a street away in relaxed overtures. for the whole relaxing experience Sheraton really do their part.

Room Tip: always book a park view room and if you can get a suite as they are really nice
  • Stayed: January 2014, traveled as a couple
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Thank sterpo65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernhard L, Manager at Sheraton on the Park, Sydney, responded to this reviewResponded January 14, 2014

Dear sterpo65,
I appreciate your loyalty and patronage to the Sheraton on the Park and am delighted we meet all your expectations of a 5 Star Hotel!
Warm regards
Bernhard Langer
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2014

I went for the Stay, Park and Play deal which meant the price was a bit lower than usual. This is a fantastic location for visiting Sydney and a very classy hotel. The staff were fabulous, well trained, efficient and seemed to enjoy their jobs. The location allows many sights to be visited on foot and public transport is also very accessible. The buffet breakfast is expensive at $42 but contains a wide assortment of quality food (it was included for 2 in my room deal) and a lovely view overlooking Hyde Park.

Room Tip: I had a very quiet room with negligible view (at the back) and would choose it again.
  • Stayed: January 2014, traveled solo
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Thank Debbie_in_Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernhard L, Manager at Sheraton on the Park, Sydney, responded to this reviewResponded January 14, 2014

Dear Debbie_in_Port,
Thank you for posting your review of your stay at the Sheraton on the Park. Im so pleased you had the opportunity to stay on our “Stay, Park and Play” package and experience all that we have to offer!
Warm regards
Bernhard Langer
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton on the Park, Sydney

Address: 161 Elizabeth Street, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Sydney
#14 Romantic Hotel in Sydney
#15 Family Hotel in Sydney
#34 Luxury Hotel in Sydney
Price Range: $182 - $651 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton on the Park, Sydney 5*
Number of rooms: 557
Official Description (provided by the hotel):
Enjoy a warm Australian welcome at the five-star Sheraton on the Park. Located directly opposite Hyde Park, the tree-lined oasis in the heart of Sydney, our hotel is a great destination to connect with friends, family, and colleagues. From the moment you walk through our grand entrance, you will enjoy all that our Sydney hotel has to offer. SPG Members receive complimentary in room internet when booking direct. Book direct today ... more   less 
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Also Known As:
Sheraton On The Park, Sydney Hotel Sydney
Sheraton Hotel Sydney
Sheraton Sydney
Sydney Sheraton

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