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“SHERATON ON THE PARK”

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Sheraton on the Park, Sydney
Ranked #30 of 178 Hotels in Sydney
Certificate of Excellence
Sharjah, United Arab Emirates
Level Contributor
256 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“SHERATON ON THE PARK”
Reviewed December 8, 2013

Stayed in a suite in this beautiful hotel in Sydney.The management and staff were very friendly cordial and helpful which helped to make our stay to be even more enjoyable.The only sore point was that it was not very close to the shopping/entertainment areas and restaurants.Besides its location it was excellent in every other way. I would definitely recommend this hotel.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SUNILDASWANEY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernhard L, General Manager at Sheraton on the Park, Sydney, responded to this review, December 10, 2013
Dear SUNILDASWANEY,
Thank you so much for your recommendation and taking the time to post your 5 Star Rating review. It does surprise me to read your comments relating to our location as the majority of our guests state this is the sole reason they choose Sheraton on the Park, we are right in the heart of Sydney!
Warm regards
Bernhard Langer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,738 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Launceston, Australia
Level Contributor
152 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed December 8, 2013

Fantastic location, well thought out rooms and impressive in most ways but our recent stay was mixed. Breakfast was surprisingly ordinary for the standard of hotel and our city view room on the 9th floor would be more honestly described as an ugly building view room but I guess that wouldn't appeal to guests. Food and drinks were over priced as you expect in a Sheraton. Our room cards lost their memory half way through our stay at the same time as some other guests we were trying to use the lift with. A most odd fiery red headed receptionist tried to spin a yarn about our mobile phones or other cards interfering with the room cards. No idea what she was on about but certainly her thought bubble did allow her to avoid having to apologise and some how shift the blame away from the hotel. Always a bad move to blame the customer.

Room Tip: Ask for a room that doesn't look out onto an ugly adjacent building
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  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ammolite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernhard L, General Manager at Sheraton on the Park, Sydney, responded to this review, December 10, 2013
Dear Ammolite,
I appreciate your feedback as a Top Contributor of Tripadvisor. Please note for future stays our guest rooms are categorised as “City Side” and not “City View” however our apologies for your disappointment along with the pricing of our food and beverage offerings which are in line with all other 5 Star hotels. Please accept our sincere apologies for your room keys demagnetising and for the way in which your concern was handled and we hope to welcome you back in the near future.
Warm regards
Bernhard Langer
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
225 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed December 6, 2013

The hotel appears a little dated from the outside and foyer but the rooms are just fantastic. I received access to the excutive club and did they lash out with the food and drinks between 5 and 7 pm. Breakfast in the morning was provided their as well. I have never had better scrambled eggs in a hotel before. The conference facilites are very good as well.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DirtiSanche3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernhard L, General Manager at Sheraton on the Park, Sydney, responded to this review, December 8, 2013
Dear DirtiSanche3,
Thank you so much for your wonderful feedback and for choosing to stay at the Sheraton on the Park. Our Sheraton Club Lounge is indeed a very popular choice for relaxing, taking in the view along with some nice treats and wine!
Warm regards
Bernhard Langer
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burwood, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 4, 2013 via mobile

Stayed at hotel on the 30th of december , at first look this hotel doesnt seem to have much to offer , but as soon as i entered the room i was blown away by how awesome the room is , i was given the hyde park view room on the 10th floor , everything was clean and neat , all the necessary toiletries are available , because i have some friends coming over i asked the staff for extra towels and they responded my request with a bright smile and friendly attitude.


The amenities is where this hotel won my heart , decent sized rooftop indoor heated swimming pool , balcony with a view to die for looking over hyde park and the harbor,sauna and steam room , with of course friendly staff always around to help with your every requests.


For me , even a 5 star rating hotels in Sydney specifically are usually dull , full of staff that thinks they're better than anyone else , but the Sheraton On The Park Sydney hotel really changed my mind and put me to ease knowing that i will always have an amazing hotel to depend on everytime i want to visit the city.

Thank you for an amazing stay , i will never stay at another hotel in Sydney ever again , because i found myself a second home

Stayed December 2013, traveled on business
Helpful?
Thank leoanderson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernhard L, General Manager at Sheraton on the Park, Sydney, responded to this review, December 5, 2013
Dear leonanderson,
Its an honour to read your review and I thank you for sharing your feedback on Tripadvisor with a 5 star rating! Im delighted we have exceeded your expectations and look forward to being your “home away from home”
Warm regards
Bernhard Langer
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
276 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
Reviewed December 3, 2013

This is a great hotel in the CBD. Lots of shopping close by and a 10 min walk from the botanical gardens. The rooms were large and very clean, and the bathroom was especially nice - a generously sized tub and a separate shower. The decor was generically contemporary - nothing particularly notable but it did not feel dated at all.

The staff are particularly friendly and helpful. The breakfast buffet was impressive - eggs to order, fruits, pastries, cheese, juices, etc etc.

Unfortunately, my room faced the building next door so I had no indication of the outside weather. My colleagues all had a nice view of the park, so if a view this is important to you, be sure to request it.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rachel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernhard L, General Manager at Sheraton on the Park, Sydney, responded to this review, December 5, 2013
Dear Byxbee,
Thank you for choosing to stay at the Sheraton on the Park on your trip to Sydney and appreciate the wonderful feedback you have shared.
Warm regards
Bernhard Langer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast, Queensland, Australia
Level Contributor
261 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed November 30, 2013

We wanted a classy hotel for a special couple of days away.... for a club room at the Sheraton on the Park we paid a high nightly rate. The location (almost opposite St James station in Sydney CBD) - near David Jones and the main shopping areas and within walking distance of the Theatre Royal, was excellent. However finding a wad of hair in the bathtub the first night was disappointing. The room overlooked the road and brick buildings (a higher fee is charged for a park view). The club lounge is pleasant and free wi fi is available in the foyer and the club for one hour. Any guest to the lounge is charged at $50. There's just something missing at this property - although the staff are pleasant enough. There's a singer and live band in the bar in the foyer on Wednesday nights but the drinks are very expensive. We've been in a lot of 5-star hotels around the world - this lacks the polish of the Shangri La or the Intercontinental in Sydney. I would have expected a full breakfast as well, not just a continental one, in the club.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diedre_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernhard L, General Manager at Sheraton on the Park, Sydney, responded to this review, December 4, 2013
Dear Diedre_11,
Thank you for taking the time to review your stay with us and our sincere apologies for the unfortunate cleanliness issue you have outlined. Our location is definitely a drawcard for all types of guests and the prices are in line with all 5 Star Hotels. The offerings in our Sheraton Club Lounge are extensive and well regarded however my apologies that we did not meet your expectations and we hope to have the opportunity to welcome you back soon.
Warm regards
Bernhard Langer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geelong
Level Contributor
62 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed November 29, 2013

The Sheraton is ideally located on the side of Hyde Park.

I was advised to use the rail from the airport and did so with a return ticket of $32. Half the price of a one way taxi fare and twice as quick.

The St. James Station is directly opposite with a 100m walk to the front door of the Sheraton.

Ideal and very filling breakfast. In room service was very expensive with $8 room set ice in top of a $32 Club sandwich!!

The one other negative is the WiFi charges. I feel at the price you pay it is a bit rich to then have to pay to check business emails etc.

Considering it is Free at the neighboring McDonalds just around the corner.

The Shearton needs to get up with the times on WiFi charges.

Overall great say with comfortable bed and clean room.

Room Tip: WiFi is a charge that should not added on.
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travel3220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernhard L, General Manager at Sheraton on the Park, Sydney, responded to this review, December 4, 2013
Dear Travel3220,
Thank you for your feedback which we have taken on board and please note complimentary wireless connectivity is available throughout the entire hotel in all public areas. We hope to welcome you back in the near future.
Warm regards
Bernhard Langer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton on the Park, Sydney

Property: Sheraton on the Park, Sydney
Address: 161 Elizabeth Street, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Sydney
#14 Romantic Hotel in Sydney
#15 Family Hotel in Sydney
#30 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton on the Park, Sydney 5*
Number of rooms: 557
Official Description (provided by the hotel):
Enjoy a warm Australian welcome at the five-star Sheraton on the Park. Located directly opposite Hyde Park, the tree-lined oasis in the heart of Sydney, our hotel is a great destination to connect with friends, family, and colleagues. From the moment you walk through our grand entrance, you will enjoy all that our Sydney hotel has to offer. SPG Members receive complimentary in room internet when booking direct. Book direct today ... more   less 
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Also Known As:
Sheraton On The Park, Sydney Hotel Sydney
Sheraton Hotel Sydney
Sheraton Sydney
Sydney Sheraton

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