This was a good hotel. We had an 8 day stay with a King room, and interconnecting twin room for the children. We would stay again, but did have some issues.
CHECK IN: the staff member who greeted me at check in was clearly not interested in me as a guest and took no interest in the fact that I held Starwood Preferred Guest membership of a gold level. Did not offer me any of the benefits associated with holding gold level membership, even when I asked for them. For such a corporate city, this was a very "un corporate" welcome. And it was not appreciated. Asked for a higher floor (which again is a benefit of Gold level membership), and was told that NO floors above the level I was given had interconnecting rooms. This, of course, was a lie. Asked for a room upgrade (Gold level benefit), this was also refused. Only Sheraton I have stayed at when this was refused AND had to be asked for. Was not offered complimentary wifi in the room (another Gold benefit), and it took a written complaint to the front office manager to obtain this. All in all, a very poor check in experience.
LOCATION: Excellent. Situated across from the greenery of Hyde Park, and literally a stones throw from David Jones, Myer and a host of top end shops. Short walk to the Art Gallery, Darling Harbour, and a medium walk to Circular Quay.
ROOM: clean, very well appointed and comfortable. A reasonably sized room with generously sized bathrooms. The floor we were on had a very good view of the tree on the street and a glimpse of the park across the road from it. If we had a "city side" room with a view of the back of the building behind, I don't think we would have stayed. Would insist on a higher floor level for our next stay.
The beds were supposedly "Sheraton Sweet Sleeper" beds, a signature bed of comfort from Sheraton. Hardest bed we have ever slept on. The housekeeping staff attended to our request to soften the bed by adding an extra bed topper immediately and without any problem. This helped a bit, but we still found it hard.
STAFF: marked service points down due to the girl at the desk at check in. She was not rude, just disinterested, unwilling to help and clearly not trained sufficiently in dealing with guests of "Gold level preferred" status. Left a very BAD and LASTING impression. Housekeeping staff were excellent and took care of any request, likewise the Executive Club staff.
EXECUTIVE CLUB: Full marks here, for the club and the staff that run it. Definitely recommend to any guest that they pay the extra and get the use of the Executive Club benefits. Complimentary breakfast with plentiful hot foods, sausages, scrambled eggs, pastries, toast, cereals, fruit, tea, coffee, and juices. All in exceedingly generous supply. A wonderful start to the day. Non alcoholic drinks available throughout the day, and between 5 and 7.30, complimentary pre dinner drinks and canapés. The canapes were virtually a meal in themselves. Both hot and cold and again supplied with plentiful, generous excess. Same also for the complimentary wine, champagne and spirits.
POOL/SPA: excellent swimming pool on the top floor with a glass roof and spectacular city and harbour views. Good saunas and steam rooms and a balcony overlooking the park with views to the water.
As I said, we would stay here again. We did enjoy our stay, i would just be very careful to deal with senior staff before I arrive to ensure i will be offered the service and amenities I would expect from a hotel of this high calibre. Park View Room on higher floor would be a mandatory request for our next stay.
- Official Description (provided by the hotel):
- Enjoy a warm Australian welcome at the five-star Sheraton on the Park. Located directly opposite Hyde Park, the tree-lined oasis in the heart of Sydney, our hotel is a great destination to connect with friends, family, and colleagues. From the moment you walk through our grand entrance, you will enjoy all that our Sydney hotel has to offer. SPG Members receive complimentary in room internet when booking direct. Book direct today ... more less
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- Also Known As:
- Sheraton On The Park, Sydney Hotel Sydney
- Sheraton Hotel Sydney
- Sheraton Sydney
- Sydney Sheraton