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“Great stay and service”

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Sheraton on the Park, Sydney
Ranked #33 of 179 Hotels in Sydney
Certificate of Excellence
Reviewed April 27, 2013

I stayed at this hotel for 4 nights during the course of a work trip including an event we were hosting at the hotel. Check in was easy and efficient and my room was delightful, overlooking the park and very well furnished. The service provided was excellent from the main hotel staff right through to the event staff who ran our breakfast briefing.
Check out was a little busy but the queue was not too bad and I was dealt with efficiently.
Great location, fabulous cocktails and brilliant event staff.

  • Stayed: October 2012, traveled on business
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Thank pinkbootpootle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this reviewResponded May 1, 2013

Dear pinkbootpootle,
Thank you for taking the time to provide your fantastic review of your recent stay at the Sheraton on the Park and we look forward to your return in the near future.
Warm regards
Brad Mercer
Hotel Manager

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2,583 - 2,589 of 3,878 reviews

Reviewed April 25, 2013

We stayed in a king park view room on Monday night and upgraded to the executive club benefits. The service from all the staff we came across was second to none. The pre dinner drinks and canapés on Level 21 were amazing. I had a similar thing at the Intercontinental, but it just didn't compare to the Sheraton in any way. Maybe the staff from the Intercontinental should pop over to the Sheraton for "happy hour" so they can see how it should be done. I noticed that the staff took ownership and if anything needed cleaning or tidying they would do it, irrespective of their position. This goes a long way to ensuring that the hotel is impeccably presented at all times. The breakfast on Level 21 was also very nice and it was lovely to sit outside and have breakfast, overlooking the lovely view. The room service was also excellent, very prompt and the food was hot and delicious. I cannot fault this hotel or its staff, and our daughter has decided to have her wedding reception there next year. The only criticism I have, is with the event co-ordination. The staff in that area did take a long time to get back to us to answer our emailed questions, which was a bit disappointing. However, in all other areas, it is definitely 5 star! I might try the terrace suite next time...

Room Tip: go for a higher floor and the park view is much nicer
See more room tips
  • Stayed: April 2013, traveled as a couple
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Thank l0calady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this reviewResponded May 1, 2013

Dear 10calady,
I appreciate your kind words and am so pleased we had exceeded your expectations that you are going to hold your daughter’s wedding reception at the Sheraton on the Park! We look forward to ensuring this special occasion is memorable for all.
Warm regards
Brad Mercer
Hotel Manager

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Reviewed April 25, 2013

We stayed here in Dec 2012, I have to say it was hard to fault this hotel. From when we checked in to our room to breakfast we thought this was excellent!
Our room was a very good size with a huge King bed, Desk and lounge. A large bathroom too! with a Bath. The swimming pool is located on the roof along with the Sauna and gym. We used the pool, Spa and Sauna! All very clean and fresh towels always on hand. I want to add that there is a change room on this floor with showers.
Breakfast is huge and many different items to chose from! I would recommend getting this option! Trust me you will be happy about it!

  • Stayed: December 2012, traveled as a couple
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Thank Sydney20132013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this reviewResponded May 1, 2013

Dear Sydney20132013,
Thank you so much for your wonderful review! I’m so glad you had the opportunity to experience all that we offer our guests and we hope to see you when your travels bring you back to the warmth and hospitality of the Sheraton on the Park in the near future.
Warm Regards,
Brad Mercer
Hotel Manager

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Reviewed April 21, 2013

Stayed here for 3 nights at the end of March and really enjoyed my time in this Hotel. We didn't eat in the Hotel so I can't comment on breakfast or any of the restaurants.
Rooms were clean and large enough to store our cases. Loved the fact the room had a separate wardrobe that your cases could be stored in without taking up valuable space in the main room.
Only gripe was the very low water pressure in the shower.
Staff at reception were friendly and efficient.
All in all, a very enjoyable stay. Would definitely recommend to others and would stay here again.

  • Stayed: March 2013, traveled as a couple
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1  Thank angel1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMercerHotelManager, Manager at Sheraton on the Park, Sydney, responded to this reviewResponded April 24, 2013

Dear angel1974,
Thank you for a fabulous review of Sheraton on the Park! I highly recommend you try one of our many packages which include breakfast – the buffet is excellent. We look forward to your next visit to Sydney.

Warm Regards,
Brad Mercer
Hotel Manager

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Reviewed April 19, 2013

Couldn't fault our stay at Sheraton on the Park. We booked a city view room and were offered a park view room on check in. Room close to lifts but never heard any lift noise. Lowly to have walk in shower separate to deep bath. Best buffet breakfast I have had anywhere in Australia or overseas. Plenty of seating at breakfast meant very little waiting time even on a Saturday morning. Vast array of choices including Eggs Benedict and eggs cooked to order. as others have said location is fabulous, right amongst the shopping district across from St James railway station if using the Airport Train. I had bought return ticket at airport on arrival and was very pleased I had done so as ticket office at St James Station was unattended on the Sunday morning but I was able to go straight to platform with prepaid ticket. Thoroughly recommend staying at Sheraton on the Park.

  • Stayed: April 2013, traveled as a couple
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Thank cynfia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMercerHotelManager, Manager at Sheraton on the Park, Sydney, responded to this reviewResponded April 24, 2013

Dear cynfia,
Thank you so much for your wonderful review! We are extremely proud of the other amenities in the hotel – our breakfast is fabulous and I’m so glad you could experience it! We hope to see you when your travels bring you back to Sydney.

Warm Regards,
Brad Mercer
Hotel Manager

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Reviewed April 16, 2013

We were between two minds whether we would stay near to the rocks, but looking back we were delighted by this central location in the city. Both the harbour and The Rocks are within easy walking distance. It was also central for exploring other areas of the town such as China Town and Oxford Street.
We were on Honeymoon and got upgraded to a park view room including breakfast. This was a great addition, as the buffet breakfast offered some excellent options and filled us up for the start of a busy day touring.

The room and bathroom were very spacious. There was a fully stocked, but super expensive mini bar. The room was so comfortable that it was difficult to leave the room. The pool on the top floor provided a beautiful vista of the city landscape. The pool was a very good size, while the changing rooms were very clean and well equipped.

Overall an excellent stay with very efficient and friendly staff.

Room Tip: Park view rooms provide a lovely view of the city
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  • Stayed: April 2013, traveled as a couple
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2  Thank PaschG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMercerHotelManager, Manager at Sheraton on the Park, Sydney, responded to this reviewResponded April 23, 2013

Dear PaschG,
I was so pleased to hear you enjoyed your Honeymoon! Congratulations again. Thank you for choosing to share your wonderful review on Tripadvisor for all to see. We have the best of both worlds being in the city so close to fabulous main attractions as well as being only a short stroll away from the Iconic Sydney Harbour. We wish you the best and hope you will visit us again on your next travels to Sydney.

Warm Regards,
Brad Mercer
Hotel Manager

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Reviewed April 16, 2013

Stayed at the Sheraton on the park Sydney on Sunday. Very good location and value for money. Large rooms with great amenities and bar and restaurants. Sydney has very few luggage storage but they were happy to store my bag. Friendly staff and great service.

  • Stayed: April 2013, traveled with friends
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Thank er81892
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMercerHotelManager, Manager at Sheraton on the Park, Sydney, responded to this reviewResponded April 23, 2013

Dear er81892,
Thank you for you kind and helpful review on trip advisor. We make sure to look after guests before and after they leave! We hope to see you again in the near future.
Warm Regards,

Brad Mercer
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton on the Park, Sydney

Address: 161 Elizabeth Street, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Sydney
#12 Spa Hotel in Sydney
#14 Romantic Hotel in Sydney
#15 Family Hotel in Sydney
#32 Luxury Hotel in Sydney
Price Range: $187 - $606 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton on the Park, Sydney 5*
Number of rooms: 557
Official Description (provided by the hotel):
Enjoy a warm Australian welcome at the five-star Sheraton on the Park. Located directly opposite Hyde Park, the tree-lined oasis in the heart of Sydney, our hotel is a great destination to connect with friends, family, and colleagues. From the moment you walk through our grand entrance, you will enjoy all that our Sydney hotel has to offer. SPG Members receive complimentary in room internet when booking direct. Book direct today ... more   less 
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Also Known As:
Sheraton On The Park, Sydney Hotel Sydney
Sheraton Hotel Sydney
Sheraton Sydney
Sydney Sheraton

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