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“Terrace Suite room”

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Sheraton on the Park, Sydney
Ranked #31 of 175 Hotels in Sydney
Certificate of Excellence
Sydney
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Terrace Suite room”
Reviewed September 15, 2011

We stayed in a terrace suite room for 2 nights. If staying at Sheraton on the Park i recommend this room, view is amazing.
The best thing for me about this hotel was the view, so it would be great for a tourist visiting Sydney.
If you like great room service food than this is "not" the hotel for you. If you are willing to eat out and wanting a great view (terrace view suite) than I highly recommend this hotel.
Breakfast in the club lounge was very disappointing.
In summary if standard of food is not an issue and you are willing to dine out, then this hotel is fine.

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank livelife990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this review, September 19, 2011
Dear livelife990,

Thank you for taking the time to review our hotel. Sheraton on the Park takes great pride in providing the highest standard of service and cuisine for our guests, especially in our Sheraton Club Lounge. Your comments have been shared with our Sheraton Club Manager for review and improvement via our ongoing Quality Control Program.

Nevertheless, I am pleased to note you enjoyed our Terrace Suite and the expansive views of Hyde Park, St Mary’s Cathedral and Middle Harbour, and we look forward to welcoming you back to the Sheraton on the Park in the not too distant future.

Warm regards,

Brad Mercer
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
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English first
Melbourne, Australia
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 14, 2011

Booked an executive club room which had great views of Hyde park and the club lounge is great. Only problem is that at night the change the temperature in the rooms and you end up waking up dehydrated in the middle of the night. Maintenance tried a number of times bit nothing changed. Offered to change the room on the last night at 1.30 am, but told us that we would have to pack everything up. Very dissapointed as we were there for nights of relaxation, and didn't get hardly any sleep. It was cheaper for me to stay at another 5 star hotel with heavenly beds and rooms that do have good temperature control. Don't think I will be staying here again. Hotel looking a bit tired now

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter_12325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this review, September 19, 2011
Dear Peter_12325,

Thank you for taking the time to share your experience following your recent stay at the Sheraton on the Park. Please accept my sincere apologies for the inconvenience that was caused during your recent stay. The convenience and comfort of our guests is our top priority and I completely empathize with you that a good night’s sleep is one of the basic expectations of any guest visiting a hotel of our status.

Thanks again for your feedback.

Warm regards,

Brad Mercer
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 14, 2011

The Sheraton on the Park is my FAVOURITE hotel in the whole of Sydney, even in comparison to other beautiful 5 star hotels such as the Westin. The rooms are luxurious, the staff are so friendly, the breakfast is AMAZING and the view of Hyde Park is lovely. I especially love the grand staircase and everything about this property! It is absolutely perfect if you are planning an inner city shopping trip, rather than the tourist activities of Darling Harbour, due to it's location being right in the middle of the city rather than the harbour, but it is still so easy to get a quick taxi or a 10 minute walk. It suits absolutely everybody.

Room Tip: It is definitely worth the extra $40 or so for the Hyde Park views rather than a city room, or more...
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  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank brie182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
355 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed September 13, 2011

The outstanding reputation of the Sheraton Group is certainly enhanced by a stay at their hotel in Sydney, opposite Hyde Park. I was greeted by a trainee ar Reception who might have been a seasoned employee by the quality of her welcome and efficiency. Excellent room, spotlessly presented, large bathroom with great bath and separate shower meant that it was almost a home away from home. A beautifully presented breakfast, centred around the perfect omlette meant a great start to a business day!

Room Tip: Ask for a higher floor to reduce city night noise
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  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank geraldq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 12, 2011

I travel frequently to Sydney. This is by far my most favourite hotel in this city.

The location is great : easily accessible by train from the domestic/international airports for when arriving/departing during peak traffic hours (St James Station is just across the road); many good restaurants within walking distance (if the excellent seafood buffet at the Brasserie on level 1 of hotel doesn't tickle your fancy, Bambini Trust Cafe/Restaurnat is highly recommended, only a few steps away on the right as you exit main door of hotel. Another new favourite is Grasshopper, 10 minutes walk, Temperance Lane off George Street, serves casual french cuisine, Palace Chinese Restaurant just behind the hotel serves great yum cha. Chinatown is only 15 minutes walk away and great for late night food jaunts); all manner of shops within walking distance to do serious damage to your credit card (from high street to the very high end).

The staff are always friendly and helpful. As SPG Platinum, I have access to their executive lounge, with all its associated benefits - very useful when travelling on business (use of boardroom, printers, wifi, etc). Evan, Christy, Sol and their associates in the Exec Lounge go above and beyond in their service and helpfulness.

On occasions when I have been accompanied by my family (2 young children), the staff have always made us feel very welcome and at home. My children love the glass roofed pool on the top floor.

Highly recommended whether for business or family trip.

Room Tip: Park facing rooms may cost a little more but offer fantastic park and water views from higher floors...
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  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Wee C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
79 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed September 7, 2011

Stayed here for the weekend, had the most awesome selection of food and desserts at the hotel's Botanica brassiere where every staff are helpful and warm. Will be back for sure.

  • Stayed November 2010, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank TessMoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this review, September 15, 2011
Dear TessMoodie,

It is always a pleasure to receive positive feedback such as yours as it allows me to show our associates that their efforts are truly appreciated by our guests and myself alike. I have personally taken the time to pass on your thanks and praise to all our associates in our Botanica Brasserie.

TessMoodie, thank you again for your feedback, and we look forward to welcoming you back to the warmth and hospitability of the Sheraton on the Park in the not too distant future.

Warm regards
Brad Mercer
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
95 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed September 5, 2011

We stay here each year for a footy trip with a large group from Melbourne, we have tried a few others around Sydney but Sheraton on the Park seems to have become the favorite. Great breakfasts, cool bar and awesome location make it hard to beat. Rooms are recently refurbished and staff are very helpful

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank fasta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton on the Park, Sydney

Property: Sheraton on the Park, Sydney
Address: 161 Elizabeth Street, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Sydney
#14 Romantic Hotel in Sydney
#15 Family Hotel in Sydney
#31 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton on the Park, Sydney 5*
Number of rooms: 557
Official Description (provided by the hotel):
Enjoy a warm Australian welcome at the five-star Sheraton on the Park. Located directly opposite Hyde Park, the tree-lined oasis in the heart of Sydney, our hotel is a great destination to connect with friends, family, and colleagues. From the moment you walk through our grand entrance, you will enjoy all that our Sydney hotel has to offer. SPG Members receive complimentary in room internet when booking direct. Book direct today ... more   less 
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Also Known As:
Sheraton On The Park, Sydney Hotel Sydney
Sheraton Hotel Sydney
Sheraton Sydney
Sydney Sheraton

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