We booked 6 rooms for 1 night.
Check in was very slow as two staff were in training. That's understandable but it took forever and was very confusing. Most of the rooms were not ready when we arrived which was fine. We were advised that our bags would be taken to our rooms.
Upon arrival in the room I'm missing my bag.
To cut a very long story short the concierge really couldn't be bothered finding it, it was left up to me. Once I located it it asked a staff member to get it as I couldn't access that floor.
15 minutes later he rings to say it wasn't in the room. Turns out he couldn't even get the room number right.
Get a phone call from the duty manager apologising, I advised her of the urgency of the bag as it had 10 tickets to a show and now we were running late and my disappointment of the lack of urgency from concierge. She offered a cab charge and I advised that there were 12 of us, so she offered 3 cabs.
I get down to reception to organise it and she realises that the show was not in the cbd and she couldn't justify the expense until she did an 'investigation'. I told her to forget and left to which she followed us outside the hotel writing details down so she could 'commence the investigation' not to worry etc she would make things right blah blah blah.
Never hear from her again. The next morning I got an apology from the lady at checkout (who was always friendly and helpful)
But that's it.
Mouldy shower isn't a good look and I have never stayed in a 5 star hotel with a double bed before. That was a first.
All in all a disappointing stay.
- Official Description (provided by the hotel):
- Radisson Blu Plaza Hotel Sydney is an intimate, boutique style, five-star hotel housed within a stunning heritage-listed building and located in the heart of Sydney. The hotel features 364 stylish guest rooms, eight meeting rooms including two with natural light, The Fax Bar, a Health Club and complimentary internet access. ... more less
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- Also Known As:
- Radisson Sydney
- Sydney Radisson