We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great place”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Quay West Suites Sydney
Ranked #24 of 181 Hotels in Sydney
Certificate of Excellence
Reviewed December 17, 2013

Beautiful views from our room. Stayed here overnight with some friends and it was awesome. Staff were all very friendly and helpful. Maybe a little expensive just for one night but we did get an upgrade free of charge which was a nice surprise upon arrival

  • Stayed: March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ButterflyA76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKylie, General Manager at Quay West Suites Sydney, responded to this reviewResponded December 19, 2013

Dear ButterflyA76,

Thank you for sharing your comments about your stay at The Quay West Suites Sydney.

I am pleased you enjoyed your overall experience with us and I hope we will have the pleasure of serving you again soon.

Warm regards
Kylie Ashwood
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (1,333)
Traveler rating
Traveler type
Time of year
Language

742 - 748 of 1,333 reviews

Reviewed December 16, 2013

We just spent a week in a 1 bedroom harbour view to celebrate my mums bday. The property is fantastic and the apartments offer the views. We loved having dinner each night n watching the harbour n the same in the morning with breakfast. Housekeeping do a great job n the fully equipped apt made it easy to entertain guest n also live. Next two weeks would be great and Sydney truly has the most beautiful harbour in the world. My advice if u stay at Quay West make sure it's a harbour view room, u won't regret it!

  • Stayed: December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank lewyseesall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKylie, General Manager at Quay West Suites Sydney, responded to this reviewResponded December 17, 2013

Hi Lewyseesall,

Thank you very much for taking the time to write a review of your recent stay with us. It is so lovely to hear your comments about our housekeeping staff and hotel facilities.

We look forward to welcoming you back in the near future!

Warm regards
Kylie Ashwood
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 15, 2013

Quay West is a slightly dated apartment hotel. The rooms are comfortable, but lack the balconies that you get a few blocks away at the Pullman Quay Grand. (Both are Accor Hotel affiliated.) Kitchen and washer/dryer are a big plus.

Internet was slow and spotty, and very expensive. You're better off using wifi in a public area and skipping the in-room wifi. Walking distance to Circular Quay, Opera House, shopping, Darling Harbour, Harbour Bridge and the The Rocks. Great location.

  • Stayed: December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank luv2travl003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKylie, General Manager at Quay West Suites Sydney, responded to this reviewResponded December 17, 2013

Dear Luv2travl003,

Thank you for your comments about our facilities and the location. I hope you enjoyed exploring Sydney and we look forward to welcoming you back to the hotel in the near future.

Warm regards,

Kylie Ashwood
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 15, 2013 via mobile

Great facilities, very tidy rooms & great views. Get a harbor view room if you can, we had city view & although it was good, the views were spectacular from our friends room! Staff were very friendly & helpful. The buffet breakfast is yummy too, definitely worth the $$ :)

Stayed: December 2013, traveled as a couple
Thank Annabel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKylie, General Manager at Quay West Suites Sydney, responded to this reviewResponded December 17, 2013

Dear Annabel,

Thank you for taking the time to post your review on Trip Advisor.

I have noted your comments and was very pleased to see that you enjoyed your overall experience at The Quay West Suites Sydney.

I was also pleased to hear you enjoyed our buffet breakfast served in Harrington Restaurant.

We look forward to welcoming you back to our hotel in the not too distant future.

Kind regards,
Kylie Ashwood
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 12, 2013

my wife and i stayed at quay west and stayed in a harbour view apartment. the view compensated for the dated building and room, it was an incredible view. Staff were pleasant but i did call reception twice with no answer and concierge twice with no answer, we booked a taxi that the concierge gave away even though we were waiting there for 10 minutes first.... i got the room as a reasonable price because i found a deal online, if i payed full price i would have been very disappointed, the extras you end up paying for be sure to add and extra few hundred dollars to the price of your stay. I stayed for two nights and nearly payed that again upon check out! with valet and some room service. Room service food was foul and it took over an hour to get to our room. I just received an email from quay west stating that i spent money on the mini bar that i did not pay for.... this is untrue. If they wanted me to feel worse about my stay then that was a good way to do it.

Room Tip: its worth paying extra to get a harbour view room as the views are amazing.
See more room tips
  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Aaron C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKylie, General Manager at Quay West Suites Sydney, responded to this reviewResponded December 17, 2013

Dear Guest,

Thank you for taking the time to review The Quay West Suites Sydney.

All feedback is important to me and the hotel for it's continued improvement in all departments.
Whilst I am pleased to hear you enjoyed the wonderful views from your suite, I would like to take this opportunity to aplogise for your displeasure of your room service order and quality of service from both our concierge and front desk. Your comments will be passed on to the Head Chef and Operations Manger to ensure an improvement is made and high standards are presented at all times.

If you would like to discuss your stay further, please do not hesitate to contact me on
(02) 9240 6000.

Regards,
Kylie AShwood
General Manger

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 12, 2013

we had not stayed for a while in this part of town but we will again. Close to transport and the vibe fo the Quay and the Rocks. The hotel was wonderful, large comfortable suite. My only gripe is $49 for three days of internet. Breakfats were good and the gym and pool serviceable. Would not like to be staying directly under the gym though!

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Craig B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKylie, General Manager at Quay West Suites Sydney, responded to this reviewResponded December 17, 2013

Dear Craig B,

Thank you for taking the time to post your review about your recent stay.

I am happy to confirm we are now offering free internet for any guests who are members of Accors Loyalty Program LeClub. This program is free to join via our website.

I appreciate your feedback and I do hope we will have the pleasure of welcoming you back to Quay West Suites Sydney at some stage in the not too distant future.

Sincerely,
Kylie Ashwood
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2013

Situated close to Circular Quay, Opera House and the Bridge, this is like staying in a great apartment, rather than being squashed into a hotel room. You can pack less clothes as there are laundry facilities in each room, and the restauarant has a small but good selection on the evening that you are not dining out. Checlout is a little slow with only one person on duty, but otherwise great service.

Room Tip: If it is first time to Sydney it is worth paying a bit extra to have a harbour view. Stunning
See more room tips
  • Stayed: December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Totigirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKylie, General Manager at Quay West Suites Sydney, responded to this reviewResponded December 17, 2013

Dear Totigirl,

Thank you for taking the time to post your review on Trip Advisor.

I have noted your comments and was very pleased to see that you enjoyed your overall experience at Quay West Suites Sydney. We look forward to welcoming you back to our hotel in the not too distant future.

Warm regards
Kylie Ashwood
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Sydney hotels
The Rocks
Four Seasons Hotel Sydney
The Rocks
Shangri-La Hotel Sydney
Shangri-La Hotel Sydney
#36 of 181 in Sydney
6,639 reviews
Show Prices
Show Prices
Show Prices
Central Business District
Sydney Harbour Marriott Hotel at Circular Quay
Central Business District
InterContinental Sydney
InterContinental Sydney
#28 of 181 in Sydney
4,556 reviews
Show Prices
Show Prices
Show Prices

Been to Quay West Suites Sydney? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quay West Suites Sydney

Address: 98 Gloucester St | The Rocks, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney > The Rocks
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Sydney
#6 Family Hotel in Sydney
#12 Romantic Hotel in Sydney
#24 Luxury Hotel in Sydney
Price Range: $195 - $580 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Quay West Suites Sydney 5*
Number of rooms: 121
Reservation Options:
TripAdvisor is proud to partner with Agoda, Booking.com, Priceline, Hotels.com, Hotwire, getaroom.com, TripOnline SA, Cancelon, HotelQuickly and Evoline ltd so you can book your Quay West Suites Sydney reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Quay West Suites Sydney Hotel Sydney
Quay West Hotel Sydney
Quay West Sydney

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing