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“Great Hotel!”

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Quay West Suites Sydney
Ranked #19 of 175 Hotels in Sydney
Certificate of Excellence
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1,260 reviews from our community

Traveler rating
    760
    347
    95
    42
    16
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565
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29
150
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (371)
Date | Rating
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English first
Sydney, Australia
Level Contributor
55 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed November 14, 2013 via mobile

Stayed in a one bed apartment. It was a good size, lounge with sofa, desk and dining table. Kitchen had dishwasher, fridge, microwave and a laundry with washer and dryer.
The bed was comfortable. TV in the lounge and bedroom. Adequate tools, shower and bath in bathroom
Good location to circular quay, George street etc.
small gym (1 treadmill, 1 cross trainer, 1 bike). Gets very hot in the evening when sunny.
Had room service once, no complaints.
A more homely stay than most of the 5 stars around.
Only downside was the dreadful wifi. I gave up most nights and didn't bother.

Stayed November 2013, traveled on business
Helpful?
Thank garkless
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKylie, General Manager at Quay West Suites Sydney, responded to this review, December 19, 2013
Dear Garkless,

Thank you for sharing your comments about your stay at The Quay West Suites Sydney.

I am pleased you enjoyed your overall experience with us and I hope we will have the pleasure of serving you again soon.

Warm regards
Kylie Ashwood
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
189 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed November 13, 2013

I approached this property with some trepidation. Other reviewers had warned of lengthy delays for lifts and other services. In contrast, a lift arrived within moments each trip and the front office staff were prompt and efficient.

The property is a block up a steep slope from George Street, very close to Circular Quay. Just far enough away from the busy-ness of central Sydney to be quiet, but close to everything.

A real bonus was the near-by archeological Big Dig and the convenience to The Rocks including the lovely weekend street market. We were able to take in a gallery tour, the street markets, a ferry trip to Manly and more in a lay day after my business was complete.

Highly recommended.

Room Tip: The higher up the building the better the view The view from the top floor pool in the later afte...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GeorgeEdmonds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKylie, General Manager at Quay West Suites Sydney, responded to this review, December 19, 2013
Dear GeorgeEdmonds,

Thank you for your lovely comments about our team and facilities as the location.

I hope you enjoyed exploring Sydney and we look forward to welcoming you back to the hotel in the near future.

Warm regards
Kylie Ashwood
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Level Contributor
275 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed November 13, 2013

This is a nice hotel. It is a basic hotel where one retires for the evening. Nothing fancy.

The rooms are very good. Nicely laid out, spacious and well equipped. Not everything was perfect though.
1) I hate the fact that the bathroom is not an ensuite.
2) The "king sized" bed is just 2 double beds pushed together. That never works properly because of the joint in the middle.

I can't say anything about the staff other than to check-in and check-out.

  • Stayed November 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank PerthFrequent_Flyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKylie, General Manager at Quay West Suites Sydney, responded to this review, December 19, 2013
Dear PerthFrequent_Flyer,

Thank you for sharing your comments about your stay at Quay West.

I am pleased you enjoyed your overall experience with us however I am sorry to hear you did not like the bathroom/suite layout and king split beds. Should you stay with us again please feel free to request a king bed that does not split as we offer a mix so the rooms can be split into twin configuration.

I hope we will have the pleasure of serving you again soon.

Warm regards
Kylie Ashwood
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethesda, Maryland
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 13, 2013

This hotel is in central Sydney. The rooms are spacious and nicely furnished but do not have much personality. There is one restaurant that doubles for breakfast and dinner. We only had breakfast, which was acceptable but, again, the restaurant is basically a balcony without any personality.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rbh9508
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoleenH2000, General Manager at Quay West Suites Sydney, responded to this review, March 29, 2014
Thank you 'rbh9508' for your feedback and for taking the time to let us know about your experience at Quay West Suites. I am sorry that this did not meet your expectations, and we have since revitalised a number of areas across the property. We would love to have the opportunity to welcome you back to restore your faith in our property.

Kind regards,

Joleen Hurst
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silver Spring, Maryland
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 8, 2013 via mobile

A friend recommended the quay suites and being loyal Marriott fans we decided to go for for the space and the view. It was wonderful to have our morning coffee sitting in the living room over looking circular quay and the opera house. We have also stayed at the Marriott and the four seasons in circular quay. Both great but if you can get the spacious room of the quay suites with the harbor side view it is better. Only issue was the towels were not that soft. But a washer and dryer when you are traveling for two weeks helps the packing.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LLLMaryland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKylie, General Manager at Quay West Suites Sydney, responded to this review, December 19, 2013
Dear LLLMaryland,

Thank you for sharing your comments about your stay at Quay West Suites Sydney.

I am pleased you enjoyed your overall experience with us and especially enjoyed the wonderful views our harbour view siotes have to offer!

I hope we will have the pleasure of serving you again soon when you next come to Sydney.

Warm regards
Kylie Ashwood
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
112 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed November 8, 2013

What an amazing hotel, so close to Circular Quay, the Rocks, amazing views, great service. Beautiful rooms, we stayed in a penthouse on the 29 th Floor for a special occasion, the best views over Sydney Harbour, Opera House..you could almost touch the Harbour Bridge...
Food superb! Spotless room, really comfy bed! Friendly staff, we will be back....

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathryn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKylie, General Manager at Quay West Suites Sydney, responded to this review, December 19, 2013
Dear Kathryn B,

Thank you for taking the time to post your review on Trip Advisor.

I have noted your comments and was very pleased to see that you enjoyed your overall experience at Quay West Suites Sydney.

We look forward to welcoming you back to our hotel in the not too distant future.

Warm regards
Kylie Ashwood
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quay West Suites Sydney

Property: Quay West Suites Sydney
Address: 98 Gloucester St | The Rocks, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney > The Rocks
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Sydney
#6 Family Hotel in Sydney
#12 Romantic Hotel in Sydney
#19 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Quay West Suites Sydney 5*
Number of rooms: 121
Reservation Options:
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Also Known As:
Quay West Suites Sydney Hotel Sydney
Quay West Hotel Sydney
Quay West Sydney

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