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“Excellent location with spacious apartment” 4 of 5 bubbles
Review of Quay West Suites Sydney

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Quay West Suites Sydney
Ranked #20 of 178 Hotels in Sydney
Certificate of Excellence
Adelaide, Australia
Level Contributor
67 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Excellent location with spacious apartment”
4 of 5 bubbles Reviewed December 2, 2012

The upsides:
- the view from our two bedroom apartment was amazing, perfect views of the Harbour Bridge, the Opera House and Circular Quay
- the price for the room was good value and perfect for a family holiday
- the room itself was spacious with good facilities. It was handy to have the little kitchen when travelling with small children.
- the pool was also nice and with small children it was great to have an indoor pool and not worry about sunburn.

The downsides:
- The offerings at breakfast were a bit disappointing for the price, next time we probably would go elsewhere.
- In general the furnishings are looking a bit tired and in need of freshening up
- The service was a bit poor at times, particularly room service. Food took over 1/2 hour to arrive.
- In general the room service menu was disappointing. We sometimes like to have restaurant-style meals delivered after the children were in bed but the options were very limited.
- There was a reasonable amount of noise from surrounding rooms through the plumbing. It was enough to disturb sleep when someone in a neighbouring room had a shower and in the case of the room above, flushed the toilet.

Overall we did enjoy our stay and for the price would definitely stay there again and recommend to others.

Room Tip: The two bedroom apartments have a better view. From the website it seems the one bedroom apartments...
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank psboll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,177 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (350)
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brighton
Level Contributor
48 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed November 25, 2012

Suites are huge and light and have absolutely everything you need. Fully stocked kitchen, washer/dryer, ironing board etc and very comfortable beds. A few minutes walk to Circular Key, and just off George Street. The area is quite hilly but there is a lift that takes you down. Same price as a hotel and so much more space and freedom and perfect location for everything.
If you are arriving into Sydney on one of the overnight flights that get in early just be aware they do not allow you to check in early so you need to book a room for the night before.

  • Stayed November 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank maxBrighton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Gong
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed November 24, 2012

We stayed 2 nights at the Quay West Suites Sydney. We were met by a very professional team, starting with the reception then by our valet parking and luggage attendant, all of whom were welcoming and helpful. Our unit (2 bedroom) was very clean, well laid out and equipped which was wonderful as there were 2 small children with us and being able to feed them there was wonderful. This hotel is in an excellent location with easy access to the Quay area, the ferry services, the rocks area and the city. The hotel is also very quiet, and has a lovely pool area. A great place to stay and get around from.

Room Tip: Just ask for a room with a view of the harbour, can't go wrong
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  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank TheGongOyster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed November 23, 2012 via mobile

Room ok but they hadn't cleaned the sofa bed (twisties between the cushions when we pulled the bed out) whatever you do go elsewhere for food the breakfast was absolutely disgusting, even $5 for a family would be a rip off

  • Stayed November 2012
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Followthework
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed November 22, 2012

Great apartment with fantastic views of the opera house and harbour bridge, 5 minute walk to circular quay, friendly staff, NO RAT BAGS or young party people, good for those wanting a quality apartment with a quiet setting, will stay again, To all the workers you do a fantastic job!

  • Stayed November 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kitty007_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed November 21, 2012

I made this booking through Quay west own web page, when i went in to check inn they told me that no rooms where available it was really disappointing, cause it was my wife’s birthday celebration. This hotel was just right for us in terms of location, i would understand if my booking was made through other sites, i didn’t make a big fuss about it at front desk, they did organise other accommodation at Mantra on Kent street, with a sour taste already in my system i just couldn’t wait for the weekend to be over...
I can’t really say much about this hotel,
we've been part of priority privilege club for 10yrs but trying out Accor Hotel/Membership has really made me renew my membership with priority privilege..

  • Stayed November 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Simi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra Australia
Level Contributor
94 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 bubbles Reviewed November 21, 2012

We stayed for night at the Quay West Suites Sydney. It has recently been taken over by Accor from Mirvac. The front check in staff were weird and seemed to be short staffed. They charged me in advance for the room - not the usual practice but said it was 'easier' - for whom I asked - I haven't even slept in the bed yet! We had a two bedroom suite with a spectacular view of the harbour, bridge and Opera House. It is most beautiful and watching the little lights on the harbour is magical. But at over $900 per night I felt pangs of guilt the whole time. This was compounded by the poor check in experience where the lady at the front desk loudly pronounced how much i was paying to which my husband and 2 boys were incredulous at all weekend! Sort of spoiled it for me. The rooms are clean and nicely appointed but the use of dark colours throughout is a bit drab. Breakfast is nice and fresh. We were disappointed by the Spa which was stone cold when we jumped in! The pool is very nice as well with a great view and an interesting see through panel. Not sure I will be back but it is a great introduction to Sydney and very close to the Rocks.

  • Stayed November 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank BradandJanet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quay West Suites Sydney

Property: Quay West Suites Sydney
Address: 98 Gloucester St | The Rocks, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney > The Rocks
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Sydney
#6 Family Hotel in Sydney
#12 Romantic Hotel in Sydney
#20 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Quay West Suites Sydney 5*
Number of rooms: 121
Reservation Options:
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Also Known As:
Quay West Suites Sydney Hotel Sydney
Quay West Hotel Sydney
Quay West Sydney

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