We have just stayed two nights while some home renovations were completed on our Sydney townhouse.
We chose this property for its prime location and our knowledge of the good standards we could expepct from the Quay properties.
Quay Grand is clean, comfortable and conventional. Our suite was well equipped and appointed overlooking Circular Quay. Air conditioning was challenged by the afternoon sun and blinds had to be kept drawn but generally it was fine.
Check in / Check out personnel were friendly and did a fine job, other service areas were not of the same standard and dining room service could be more energetic.They don't sell their product appropriately, they don't draw you to the facility and the food and drinks don't have the touches that you would expect from a 5 star property charging top dollar. Looks as though Quay Grand is not really attempting to compete with the establishments available in the immediate precinct when it comes to food and beverage.
Certanly a good accommodation choice in Sydney's CBD.More