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“Central location hotel”

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Metro Hotel on Pitt
Ranked #53 of 175 Hotels in Sydney
Helsinki, Finland
Level Contributor
121 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Central location hotel”
Reviewed December 5, 2013

We chose the hotel for our five day stay, because of its location. As tourists, we were within short walking distance to very many attractions.

The staff was kind and helpful - they advised us to a good-quality steak restaurant. Their information about post card price to Europe was however different from the price we were told later in the Post office.

Our room was Executive Deluxe Queen Room on the 5th floor. It faced the yard and was quiet, which naturally was a bonus. On the other hand we did not have anything to see...The room was clean, but furniture was a little bit of older style and worn-out. When in bed, I could observe directly in front of me the contours of the corridor door from lights emerging in from all sides. In the shower, I required a hand-shower, to make washing easier and since the floor was a bit slippery

The hotel rates itself as a four-star hotel. Personally I do not agree that for many reasons.

The lobby is very small, offering seats only for a handful of people.

When I tried to use the computer available for public use, it stopped working several times, and on our departure day, we had great difficulties when we tried to print our travel documents.

The weakest part was, however the breakfast included into our room price. Every morning it was exactly the same. Only interesting point was the contents of the fruit salad, if we could find only apple slices or could we find also some other fruit pieces. The coffee was terrible.

The furniture and the style in the breakfast room made me think of furniture you normally see in a work place canteen - not in a four-star hotel.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kariheikki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa K, Manager at Metro Hotel on Pitt, responded to this review, January 20, 2014
Dear Kariheiki
Thank you for your wonderful feedback regarding your stay at the hotel, the property is located in the heart of Sydney very close to all the major attractions. I am happy that you found the staff welcoming and you enjoyed your meal in our restaurant. The property is undergoing refurbishment this year, which will alleviate many of your concerns, the hotel is indeed a 4 Star property, although Management does not agree with some of your comments, we certainly wish you well in your travels. Kind Regards Lisa Kapinski – Property Manager
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1,248 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (232)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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england
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed November 30, 2013

Recently stayed at this hotel for 2 nights and was immediately impressed with friendly and helpful staff. I had previously contacted reservations to explain that I would be arriving from the UK approx 10am in the morning and it would be appreciated if a quiet room could be made available immediately on arrival particularly after such a long flight. Needless to say everything was as requested and reception assisted me with baggage to the room. The accommodation was reasonably spacious with plenty of storage, clean if a little dated. The buffet breakfast was a bit bland and ordinary so opted for poached eggs; these turned out to be the best cooked eggs of my entire 4 week holiday which included a cruise. Location absolutely perfect and with easy walking distance of most sights with shopping and eating places on doorstep; would highly recommend Westfield Centre level 5 for food court. On departure staff went onto roadside and hailed a taxi for me. All in all would commend this hotel for short stay where you can be assured the best of welcomes.

Room Tip: Higher floor not overlooking main road
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank teejayengland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa K, Manager at Metro Hotel on Pitt, responded to this review, December 9, 2013
Dear teejayengland

Thank you for your lovely feedback regarding your stay at the hotel. I am extremely pleased that you found the staff helpful and friendly and I hope you travel again from the UK and stay with us again in the future. Kind Regards Lisa Kapinski - Property Manager.
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London, United Kingdom
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed November 28, 2013

We spent only one night here and were struck by the cheapness of our surroundings. The bathroom door gave the impression of soaked cardboard that was coming apart at the bottom. However, the place was clean and the reception staff very pleasant and helpful, as were the cleaning staff. We went out for dinner, but thought we'd try the dining room for breakfast the next day. It was uninviting and there was a sad atmosphere. We sat on a sofa with stained and dirty covers and waited in hope of being served. We were pointedly ignored by waiter on dut. Wye might have tried serving ourselves from the buffet, but there were no cups available, so persuading the serving staff to help would have been the only option. We did take a look at the drab buffet food, which didn't inspire us to go on waiting, so we went elsewhere. We were struck by the fact that the restaurant was named "Il Paradiso'. "Il Purgatorio" would have been more apt!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank merab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa K, Manager at Metro Hotel on Pitt, responded to this review, January 20, 2014
Dear merb
Thank you for your positive comments regarding your stay at the hotel and the Front Desk and Housekeeping staff. My apologies that you were not happy with your dining experience, your comments have definitely been passed to the Restaurant Manager, for his action. Kind Regards
Lisa Kapinski – Property Manager
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Kerala, India
Level Contributor
90 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed November 20, 2013

I stayed at Metro Hotel on Pitt St, Sydney, for several nights, towards the end of 2012. The hotel has a great location downtown, right at the centre of things. Lots of restaurants and shopping places nearby. It is also right next to the monorail (which, however, closed down in June 2013).

The room was smallish, but clean and self-contained. The staff were courteous and prompt--something that worked well for me as I wanted a taxi at 3:30 in the morning. The toilets were well provided with accessories and the breakfast was adequate.

In summary, Metro hotel was great value for my budget, which was relatively modest.

In summary,

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SierraBravo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa K, Manager at Metro Hotel on Pitt, responded to this review, December 9, 2013
Dear SierraBravo

Thank you for your kind comments regarding your stay with us in 2012. I hope we will welcome you back in 2014. Kind Regards Lisa Kapinski - Property Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maitland
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed November 18, 2013

I was looking for an overnighter, a place to stay in the CBD without the CBD price tag. The service was quick and efficient. The superior deluxe room was sizeable, clean and adequate. There was a promo deal offering a bottle of wine and a 2 for 1 drink voucher. I didn't eat or attend the bar at the motel; there is a plethora of cafe's, restaurants and entertainment on the doorstep. Parking is at the World Square car park, about a block away from the motel. It wasn't a hassle to use this car park. The motel is central when travelling by all means. Town Hall and St James stations are a very short walk. It is walking distance to many of the city's attractions; shopping, cinema's, museum, China Town. Good stay overall.

Room Tip: The superior deluxe was comparable to other city locations I have stayed. I understand the standard...
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brendan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa K, Manager at Metro Hotel on Pitt, responded to this review, December 9, 2013
Dear Brendan S
Thank you for your wonderful comments regarding your stay with us, we have a lovely friendly team and we are looking forward to welcoming you back in the future. Kind Regards Lisa Kapinski - Property Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
50 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 13, 2013

This hotel is in such a good location. Pitt street is one of the main streets and it connects to everything. We walked most places, but there are two train stations within easy walking distance. I would stay here again, the rooms are very comfortable and could not here outside noise so slept really well. Also there is a little eatery and bar connected to the hotel. Food and drinks are reasonable and tasty.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Stephiepuss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa K, Manager at Metro Hotel on Pitt, responded to this review, December 9, 2013
Dear Stephiepuss

Thank you for your kind comments regarding your stay with us, the hotel is located in the perfect location, just a short walk to all the wonderful local tourist attractions. Kind Regards Lisa Kapinski - Property Manager
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Melbourne, Australia
Level Contributor
449 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed November 11, 2013

Stayed here for a couple of nights on business.

Hotel and room was a bit tired, but they are clean and fair value, especially given how expensive Sydney is. Staff are friendly and hotel is in a convenient location about 20 min walk from Circular Quay.

Very noisy fridge and aircon - switched them off in the end.

A great base, but not a hotel that you would spend a lot of time in the room!

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank itsBG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa K, Manager at Metro Hotel on Pitt, responded to this review, December 9, 2013
Dear BrianRGardener

Thank you for your feedback regarding your stay with us, we are undergoing refurbishment in the new year, which will address any issues, you have mentioned. Thank you for your kind feedback regarding our friendly staff and the hotels wonderful location. Kind Regards Lisa Kapinski - Property Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Metro Hotel on Pitt

Property: Metro Hotel on Pitt
Address: Metro Hotel 300 Pitt St, Sydney, New South Wales 2000, Australia (Formerly Pentura on Pitt)
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Restaurant Room Service Suites Wheelchair access
Hotel Style:
#49 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $
Hotel Class:4 star — Metro Hotel on Pitt 4*
Number of rooms: 119
Official Description (provided by the hotel):
Superbly located, Metro Hotel on Pitt is the perfect option for both the leisure and corporate traveller’s seeking affordability and convenience in Sydney’s CBD. Metro Hotel on Pitt is within easy walking distance to major tourism landmarks such as Sydney Eye Tower and Westfield, QVB and Pitt Street Mall, Sydney Opera House, Sydney Harbour Bridge, Darling Harbour, China town, Oxford Street and Hyde Park. For those attending one of the conferences, trade shows or concerts, Entertainment venues and Conference spaces all over Sydney are within reach. Also many major corporate and government offices are within easy walking distance. Guests are spoilt for choice with transport options as Town Hall Station on our doorstep and Central Railway Station and Coach Terminal both just a short walk away. Buses to all parts of the city are only one block away on George Street offering easy access to Circular Quay and the Rocks. All rooms have high speed Internet connection and for guests travelling without a laptop we also have an Internet Kiosk with printing facilities located in the lobby area. Security is our priority, with a 24 hour staffed reception desk and all guest floors accessed only by personal security key card. Guests will also be able to take a breath of fresh air and enjoy a smoke free environment when they stay at the Metro Hotel on Pitt, which is a 100% smoke free hotel. Built in the 1930s, the original building was completely renovated and reopened as the Metro Hotel on Pitt, combining the classic art deco facade with a modern, state-of-the-art interior. ... more   less 
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Also Known As:
Metro Hotel Sydney
Metro Pitt
Metro Hotel Pitt

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