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Park Regis City Centre
Ranked #128 of 180 Hotels in Sydney
Reviewed April 23, 2014

We stayed here for 3 nights, and were a bit disappointed. The room was very small, and the shower was a corner of the bathroom, with a curtain that let water splash all over the floor. It was in the centre of the city, with the noise you might expect. The lift groaned open and shut from early (6ish) in the morning. Saying that, the bed was clean and comfortable, once the street noise died down.

  • Stayed: April 2014, traveled as a couple
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1  Thank Sue B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWHG_Operations, General Manager at Park Regis City Centre, responded to this reviewResponded June 5, 2014

Dear Sue B. Thank you for writing your review. It is disappointing to read that you were a little disappointed with your stay, Your comment pertaining to the shower curtain allowing water to splash all over the floor in the bathroom have been passed onto the Maintenance team for their corrective action.

On a positive note, it was pleasing to read that you found your accommodation clean and comfortable. We are a small but comfortable hotel in the centre of the city, with our location being second to none.

Sue B, once again, thank you for your feedback, and we look forward to welcoming you back when you next visit Sydney.

Kind regards

Terry Dwyer
General Manager

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1,742 - 1,748 of 2,215 reviews

Reviewed April 6, 2014 via mobile

We stayed there for one night.
The staff were fantastic and we even got a free room upgrade and late checkout.
Room is clean and tidy and had a comfortable bed.
Was nice and close to everything in the city.We just walked everywhere and the train station was only a block away.

Stayed: April 2014, traveled as a couple
2  Thank Norbs2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWHG_Operations, General Manager at Park Regis City Centre, responded to this reviewResponded April 8, 2014

Dear Norbs 2014
Thank you for writing your review on the Park Regis City Centre. It is pleasing to read that you enjoyed your stay and that you found the hotel conveniently located for your visit to Sydney.
Your comments pertaining to the friendliness of the team are also encouraging. We pride ourselves in trying to provide a home away from home for our guests and making them feel welcome. Thank you for acknowledging this.
Once again, thank you for your feedback, and we look forward to welcoming your back when you next visit Sydney.
Yours sincerely
Terry Dwyer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2014

My husband and I stayed at the city centre park Regis in early March. The hotel promotes itself as offering modern decor and after looking through pictures on their website I was convinced. Well imagine our surprise when $438 on a Saturday night gets you a room that just fits two people, shower was a corner space in the bathroom that was almost over the toilet that hardly even fit one person. You need to stand in the "shower" to close the bathroom door. The room had a very old mouldy odor and it was far from "modern". It was quite a cool night and we tried to turn the aircon off, we called front desk & they said that we couldn't, as it's one unit throughout the building and programmed to run all night. Well froze that after our two nights stay I had to take 2 days suck leave as I caught a cold!
Website is deceiving, pictures are false even the lady at the front desk said that we're not the first to complain about it being different to the website photography. My recommendation: book elsewhere!!

  • Stayed: March 2014
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Thank Elle1357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWHG_Operations, General Manager at Park Regis City Centre, responded to this reviewResponded April 8, 2014

Response: Dear Elle 1357
Thank you for taking the time to post your feedback. I apologise that we didn't meet your expectations during your stay.
I note with interest, your comments pertaining to the air conditioning. These are surprising as there is an air conditioning switch located in all rooms. It is unfortunate this information was not made clearer to you during your stay. It has already been addressed with the front office team. Thank you for bringing this to my attention.
Your comments pertaining to the size and functionality of the bathrooms have been noted.
Please note that pictures on our website are authentic and are a true representation of Park Regis City Centre Sydney. Any attempt by us to place false information including pictures on our website, would be seen as being fraudulent.
Once again I apologise that you did not enjoy your stay and if I can be of any further assistance please feel free to contact me.
Kind regards
Terry Dwyer

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Reviewed March 28, 2014

I got a good deal booking in advanced, then we wanted extend our stay and got a little price gouged for the weekend. The hotel does have laundry on-site was nice for longer stay.

The location was Fair, all the tourist sites are a good walk from the hotel, and the free shuttle bus stopped at 3:30, so ended up walking way more than we planned on.

The night clerk didn't seam to know a whole lot about extending stays or willing to help. The staff really didn't know much about the excretions offered, but were able to help get them booked.

Room but a little small for a triple room.

If you get a good price, the, It is worth the money.

  • Stayed: March 2014, traveled with family
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Thank crhallis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWHG_Operations, General Manager at Park Regis City Centre, responded to this reviewResponded April 8, 2014

Response: Dear crhallis
Thank you for posting your review on Tripadvisor.
It was a pleasure to read that you had an enjoyable stay with us at Park Regis City Centre.
As you rightly stated, the close proximity of the property to the Sydney CBD is convenient for all of what Sydney has to offer. This is one of the reasons the property is seen as offering very good value for money.
Your comment with regards to the apparent lack of knowledge of the tourist attractions by the front desk team is a concern. This has been passed on the Front Office Manager for her corrective action. For this I thank you.
Once again, thank you for your feedback and we hope that you may choose to stay with us again when you next return to Sydney.
Yours sincerely
Terry Dwyer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 26, 2014 via mobile

Room facing Park St provides nothing but noise, sounds like the windows are open. Elevator runs and makes enough noise. Curtains don't close properly. Tiny rooms and matching tiny bathroom. Looks and feels old and run down. IKEA like robe. Just ordinary at best at this price. I'm usually quite tolerant but this is poor.

Stayed: March 2014, traveled on business
1  Thank OzTraveller43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWHG_Operations, General Manager at Park Regis City Centre, responded to this reviewResponded April 8, 2014

: Dear OzTraveller34.

Thank you for posting your feedback on Tripadvisor. It is disappointing to read that your anticipated stay at Park Regis City Centre did not reach your expectations. For this I apologise.

I am available on e-mail gmprcc@parkregishotesl.com if you would like to discuss your issues further.

Thank you once again for bringing your concerns to our attention.

Kind regards

Terry Dwyer
General Manager

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Reviewed March 25, 2014

Had an awesome stay at this hotel. Hotel was in walking distance of everywhere we needed to go, great view from the roof top of Sydney City. Will definitely recommend to family and friends. Would love to stay again on our next visit to Sydney

  • Stayed: March 2014
    • Value
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Thank Karen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWHG_Operations, General Manager at Park Regis City Centre, responded to this reviewResponded April 8, 2014

Response: Dear Karen P.

I would like to take this opportunity to thank you for posting your feedback. It is constructive feedback such as yours which helps us to improve the quality of service to our guests.

It was pleasing to read, that you had a comfortable stay with us. Your comments where you suggest that you will be recommending us to your family and friends are encouraging. For this we thank you.

Once again thank you and we hope that will give us the opportunity to welcome you back when you next visit Sydney.

Kind regards

Terry Dwyer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2014

Had a room here while up in Sydney for a show. Nothing outstanding, but nothing too bad either. Room was comfortable, with basic amenities. Shower/toilet was very cramped and wet. No DVD player. No wi-fi included. No bar or restaurant on site, but plenty in the local area. Good for people wanting a no frills stay within central Sydney.

Room Tip: Go higher, they have reasonable views from the upper floors.
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  • Stayed: March 2014, traveled with family
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Thank fatbeetle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWHG_Operations, General Manager at Park Regis City Centre, responded to this reviewResponded April 8, 2014

Response: Dear fatbeetle
Thank you for the taking the time to write your review. Your comments pertaining to the location and quality of the accommodation are appreciated. It is pleasing to hear that you found your room comfortable.
I was concerned however to hear of the discomfort caused by the shower and toilet being very cramped and wet. This has been discussed with the maintenance team to ascertain what changes are able to be made. For this I thank you.
It is feedback like yours that helps us improve the quality of stay for our future guests.
We look forward to being able to welcome you back when you next visit Sydney.
Kind regards
Terry Dwyer
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Regis City Centre

Address: 27 Park St, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #128 of 180 Hotels in Sydney
Price Range: $101 - $310 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Regis City Centre 3.5*
Number of rooms: 120
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Also Known As:
Park Regis City Centre Hotel Sydney
Park Regis City Centre Sydney
Park Regis Sydney
Park Regis Hotel Sydney

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