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“Service makes the entire experience!” 5 of 5 bubbles
Review of Park Hyatt Sydney

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Park Hyatt Sydney
Ranked #6 of 179 Hotels in Sydney
Certificate of Excellence
New York City, New York
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Service makes the entire experience!”
5 of 5 bubbles Reviewed May 7, 2013

I stayed at the Park Hyatt Sydney right after it reopened following renovations. Aside from a few hiccups, which are completely understandable due to the necessity to open the property after several date push backs, I had a wonderful stay and really, Christian was the sole reason I give this property 5 stars instead of 4.

Yes the rooms are beautiful as you can see from the photos that others have taken. Clean, modern, and bright, they've thought of everything, even a heated toilet seat! The rooms are tastefully appointed and most everything is electronic including the blackout shades. The view from my room's balcony couldn't be beat by anything else as it included a full view of the Sydney Opera House. The room is simply heavenly and the location can't be beat.

Where it stands out is definitely the service. Christian at the concierge desk was the ultimate rockstar. Christian is the most service-oriented, engaging, and helpful host one could ever ask for [and very attractive too, I might add ;-)]! He will never forget your name and will address you every time he sees you in the hotel. We had a slight mechanical problem with our rental car, and Christian insisted that he personally handle it with the rental agency over the phone, freeing our time to explore the city. This is where it gets better -- not only did he do that, he also personally drove the car to the rental car agency to exchange it! Now, I have stayed at many 5-star properties on 6 continents and NEVER would I have even thought to experience service that outrageously good. BIG thank you to Christian and the concierge team!

Also, do ask Christian for HIS favorite Thai restaurant (not the one the hotel thinks it should recommend, given the hotel clientele) off the beaten path. It was our favorite restaurant during our visit to Sydney and we wish we had found out about it sooner!

We look forward to returning to the hotel soon!

Room Tip: Get a balcony room facing the Opera House.
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank dtat33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,204 reviews from our community

Traveler rating
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    258
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (466)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Mumbai
Level Contributor
65 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed May 7, 2013

The Park Hyatt is superbly located with one side (the entrance) in the Rocks - the historical and arty part of Sydney and the other facing Sydney Harbour. Great rooms, laid out so you have a lovely view from the balconies of the Harbour and even the Opera House. A round table serves as desk and dining table, a king size bed etc. Huge bathrooms with a separate toilet, separate shower and tub area etc. The concierge is pretty good and I would definitely recommend you leverage his expertise for food reccos. He also got me onto the Bridge Climb at very short notice which was my best Sydney experience. I was disappointed with a room service snafu wrt breakfast which was delayed 90 minutes while they messed up my order twice but the rest of the time it was good. The duty manager did apologise in writing but yes that was disappointing.

Room Tip: Ask for a Harbour view preferably of the Opera House.
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  • Stayed May 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Wanderlust-diva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed May 5, 2013

I have stayed at so many Hyatt properties these days for business and private travel they sometimes blend in..This one is a stand out property as expected, post full refurb overall it's a good job..down side are someone never thought to 'seal' the marble tables in the rooms or restaurants and so they look knocked about already...and the light switches can be a bit of a challenge at times...
The high points have to be the front desk team and concierge (Christian) nothing was ever a problem, reservation at Quay-done! Opera-tickets done! Water taxi - done!, could not have asked for better service, pool side was the same, breakfast staff, the whole lot where fine...so much we have booked for a second week on our next trip to Sydney and stayed in a bridge view suite...
Size of the bedrooms were suitable and toileteries suitable, all in keeping with the cost of the stay. Gym was well maintained and adequate, though free weights went to 10kg then jumped to 25kg???
Down side for the rooftop suite was it had only one toilet which was rather small by comparison to everything else and was off when hosting meetings/guests in my suite...design flaw...
Cost of the stay was inline with expectation for this well located property...

** do keep in mind when catching a taxi you have to travel through CBD traffic most of the time which can delay things...

Room Tip: Bridge View gives you a different slant on things, Harbour view is the best though...some without su...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank forward_cabin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
124 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 bubbles Reviewed May 5, 2013

We stayed one night for our 20th Wedding Anniversary in May 2013. As it was a very special occasion we decided to treat ourselves and stay here. Let me say straight away this is an expensive hotel. I have stayed in many 'benchmark' hotels around the world incl. The Waldorf Astoria New York and the Ritz Carlton San Francisco, and they are 'value' in comparison. First the disappointment. We got a very good rate via a corporate connection, still $450.00, but when we were given our Harbour view room (see picture) I was very disappointed, firstly because you could only see the harbour from the very end of our balcony (a lot more tree than water) and not anywhere in the room, and secondly because as the hotel was almost empty (mid week, we didn't see a sole in the hallway) they choose to give us the worst room, that could still be considered 'harbour view'. It was right down the end and honestly a full 5 min walk from the lifts. This type of 'penny pinching' does not warm me to stay again, or recommend them. Now the good, and there is a lot of it. The room is modern and I suspect recently renovated. The decor is 'clean lined' and a nice mixture of dark wood, white and natural tones. The bathroom was excellent, although the 'wet room' shower and bath does not lend itself to having a bath and shower at the same time. A separate 'multi-function' toilet was interesting to say the least (heated seat, bidet etc) and basin was nice private space. The room had ample wardrobe space and upscale coffee and mini bar options, bath robes and a generous king size bed. The TV was fine, but oddly located quite low for viewing in bed. Overall a 5 star room. good service ...but disappointing 'punishment' for getting a cheaper rate.

Room Tip: If you want a harbour view you will have to pay full price ... no generosity here.
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  • Stayed May 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank TmanSydney_Australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, New York, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 4, 2013

We stayed here on our honeymoon, and the staff bent over backwards to make our experience special, celebratory and romantic, from the welcome champagne tea to the postcard-worthy view of the opera house from our room. Despite being a relatively large city property, the staff was as friendly, attentive, and gracious as though we had been the only guests. Definitely the place to stay in Sydney!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MCM219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed May 4, 2013

The new refurbishment is so beautiful. Rooms looking on to the Opera House with wonderful glass balconies, and Japan style bathrooms. The bar was lovely to sit with a glass of wine and watch this beautiful city. Our romantic getaway was more than I could have anticipated.

Room Tip: Breakfast was the only thing not up to scratch. The food was cold and dishes piled up.Waiter staff w...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KimElla_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
58 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed May 3, 2013

It's a great location and the rooms are spacious, well appointed and very comfortable. The service is what sets this hotel apart. The staff are quite simply superb. They bend over backwards to ensure your stay is perfect. They really are the benchmark against which all my future hotel stays will be compared. Magnificent.

  • Stayed May 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Adrian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Hyatt Sydney

Property: Park Hyatt Sydney
Address: 7 Hickson Road | The Rocks, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney > The Rocks
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Sydney
#2 Business Hotel in Sydney
#3 Spa Hotel in Sydney
#4 Romantic Hotel in Sydney
#6 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Park Hyatt Sydney 5*
Number of rooms: 155
Official Description (provided by the hotel):
Seated majestically on one of the world’s most beautiful harbors, Park Hyatt Sydney perfectly personifies contemporary harbourside luxury with its coveted location between the iconic Sydney Opera House and Harbour Bridge. Reminiscent of an exclusive harbourside residence, Park Hyatt Sydney offers intimate surrounds with architecture, art and design that reflect the Australian landscape. Highlights include 155 spacious guestrooms and suites with contemporary interiors and floor-to-ceiling glass doors that open to private balconies; 24-hour butler service; and a day spa with rooftop pool and sundeck. The hotel’s dedicated team of butlers provide for an unparalleled guest experience with around-the-clock discreet, personalised service for all hotel guests. Eleven luxuriously appointed suites, including the exclusive Sydney Suite, offer one and two bedroom suite options ideal for the most discerning traveller. Park Hyatt Sydney’s restaurant and bar offer a quintessentially Sydney dining experience, whilst The Living Room provides guests with a comfortable and elegant setting to enjoy refreshments throughout the day. The Spa at Park Hyatt Sydney offers the ultimate in beauty and body treatments, with a selection of spa rituals tailored to individual needs and preferences. A relaxation room, aromatherapy steam room, sauna and pool complete the tranquil pampering experience. ... more   less 
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Also Known As:
Park Hyatt Sydney Hotel Sydney
Hyatt Sydney
Sydney Hyatt

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