Spent3 nights there and had numerous problems upon checkin. Even with these problems, it was how the staffs and managers (Leon and Michael) dealt with the situation which made us felt we could move on from the problem.
It's obvious the staffs have had extensive customer service training as it shows (except by a particular manager (T) and staffs working in Living room).
Overall, we were exceptionally impress with most of the service and the room given.
I would recommend you try their Dining room restaurant As we loved it so much we went twice!
TIP - ask for higher floor! However the insulation is so good even on a Fri/Sat night the noise can't be heard :) avoid ground floor as there's no privacy from the public.
If you encounter a manager (starts with T), don't expect anything to happen. You need to work on tracking him down as he's good at avoiding people). Ask for Michael or Leon and you'll see results :)
Concierge teams were ok. Christian was fantastic!! Nothing is too much for him.
House keeping was very good and professional. Our room was always cleaned and prep very well :)
Swimming pool was small but has amazing view.
- Official Description (provided by the hotel):
- Seated majestically on one of the world’s most beautiful harbors, Park Hyatt Sydney perfectly personifies contemporary harbourside luxury with its coveted location between the iconic Sydney Opera House and Harbour Bridge. Reminiscent of an exclusive harbourside residence, Park Hyatt Sydney offers intimate surrounds with architecture, art and design that reflect the Australian landscape. Highlights include 155 spacious guestrooms and suites with contemporary interiors and floor-to-ceiling glass doors that open to private balconies; 24-hour butler service; and a day spa with rooftop pool and sundeck. The hotel’s dedicated team of butlers provide for an unparalleled guest experience with around-the-clock discreet, personalised service for all hotel guests. Eleven luxuriously appointed suites, including the exclusive Sydney Suite, offer one and two bedroom suite options ideal for the most discerning traveller. Park Hyatt Sydney’s restaurant and bar offer a quintessentially Sydney dining experience, whilst The Living Room provides guests with a comfortable and elegant setting to enjoy refreshments throughout the day. The Spa at Park Hyatt Sydney offers the ultimate in beauty and body treatments, with a selection of spa rituals tailored to individual needs and preferences. A relaxation room, aromatherapy steam room, sauna and pool complete the tranquil pampering experience. ... more less
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- Also Known As:
- Park Hyatt Sydney Hotel Sydney
- Hyatt Sydney
- Sydney Hyatt