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Novotel Rockford Darling Harbour
Ranked #89 of 175 Hotels in Sydney
Gold Coast, Australia
Level Contributor
117 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Disappointed”
Reviewed June 28, 2010

I booked this hotel for the twin beds. Bad move. Definitely would not have thought this is a 4 1/2 star hotel. 4 Star would be pushing it, considering the room we had. The room was small, old, and the beds were not comfortable at all, very old. I didn't even book the room from a cheap site - straight from Accor website. I think the hotel star rating should be reviewed.

  • Stayed June 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank Marnie72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,253 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (306)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Auckland, New Zealand
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 28, 2010

We booked a ‘mystery deal’ on Wotif.com. It wasn’t super cheap – a reasonable deal for one night in Sydney. We checked in early and they said our room was ready. I opened the door into the smallest hotel room I have ever seen. A queen bed and that was about the extent of the room (side unit with a TV and that was it). Bathroom contained a shower only.

I went back to reception and said the room was missing all the features the ad had said the room contained (ie the King bed, bath etc) and they did change us to another room which had a king bed and bath (shower over bath).

The bed was lumpy and concaved and I found the room to be very noisy – although this was down to the guests in the next room who decided to run up and down the hallways all night.

The coffee cups were dirty - dried coffee left over from the last guests.

All in all I would not stay here again and find it hard to believe they have a 4 star rating.

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank katharry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 24, 2010

I'll give Novotel Rockford 5 shinning stars! The staff at the reception were nice and polite. I booked a family room package. Both rooms were very clean and neat. The location is fantastic. You need not require any transport at all. My children loved the hotel and its location and vehicle free! Good for family with kids as they can run around without worrying about oncoming vehicles. All in all, we love Novotel Rockford...... except for their soft pillows... VALUE FOR $$ DEFINITELY.

  • Stayed June 2010, traveled with family
    • Value
    • Location
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Helpful?
1 Thank Jeansew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 13, 2010

We had a great experience at the Novotel Rockford, everything went very well for us and we could not have asked for more. Congratulations to the staff at the Pumphouse, they were fantastic.

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank Jerpopo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 9, 2010

We stayed in this hotel in April 2010. Although the facilities were fine and the location excellent for most of Sydney's attractions, the quality of service from the staff was appalling. There were very few happy welcoming faces at reception or throughout the building, the staff appeared upset if we asked for any help or information (nothing was forthcoming). We were also overcharged on departure, despite having prepaid, and were not even offered an itemised copy of our bill to check. Breakfast was poor and expensive, wifi was available but at an exorbitant price. I would only stay here again if I knew Sydney well and did not require any service from the hotel.

  • Stayed April 2010, traveled as a couple
    • Value
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Helpful?
Thank loadsofemus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Christchurch, New Zealand
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 8, 2010

We recently stayed at the Novotel for a quick getaway for eating and shopping.
Great location for accessing Darling Harbour and the shops! The first night we spent was in room 337 - very noisy as on a main intersection and close to the pedestrian beepy thing that goes all night. However, in the morning when we spoke to the hotel they changed us to a room down the other end (605) which was much quieter and had fantastic views over the Chinese Gardens.

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kbraybrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wollongong
Level Contributor
165 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed June 5, 2010

Stayed at Novotel Rockford Darling Harbour for one night on a weekend getaway.
Got the room at a super low $99 internet rate and was upgraded to a high floor with fantastic views over Darling Harbour & the Chinese Gardens.
The location is superb, close to everything, lots to do around Darling Harbour & China Town. If you're new to Sydney, take the tram from Haymarket to the Fish Markets for lunch. This is an inexpensive way to have a relaxing seafood lunch sitting on the promenade overlooking the water. I would also suggest taking the ferry from Darling Harbour to Circular Quay, a cheap way to see Sydney Harbour.
The Novotel Rockford rooms are well appointed and modern. The staff were very friendly and helpful. I would recommend taking advantage of the valet parking service. You can park yourself in the Entertainment Centre carpark for $25, or pay an extra $10 to have your car valet parked. Was worth it to have the car brought to us at the door.
We had a pleasant stay and will stay here again.

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lynWollongong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Rockford Darling Harbour

Property: Novotel Rockford Darling Harbour
Address: 17 Little Pier St, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#77 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Rockford Darling Harbour 4*
Number of rooms: 230
Official Description (provided by the hotel):
Novotel Rockford Darling Harbour is ideally located in vibrant Darling Harbour within easy walking distance of the city centre of Sydney. Perfect for business trips, holidays and city breaks, the hotel is adjacent to the QANTAS Credit Union Arena. Guests can enjoy a drink or delicious meal in our renowned heritage listed Pumphouse Bar and Restaurant. Other features include meeting facilities, a heated indoor lap pool and a gym. Close to all the excitement and attractions Sydney has to offer. ... more   less 
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Also Known As:
Novotel Rockford Darling Harbour Hotel Sydney
Novotel Hotel Sydney
Novotel Sydney
Sydney Novotel

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