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“Perfect location”

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Novotel Rockford Darling Harbour
Ranked #92 of 180 Hotels in Sydney
Reviewed July 6, 2014 via mobile

We stayed here for 3-4 days, location was quite good centrally located(5 mins walk to all the restaurant), but room size was very small, hotel staff was not at all friendly. A bit over price for what you get.

Stayed: November 2013, traveled as a couple
Thank Mohit M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,049 - 1,055 of 2,374 reviews

Reviewed July 6, 2014

Very unfriendly staff tonight, we checked into this hotel on the 3rd of July at the recommendation of the our travel agent in Canada. Last night (5th of July) our bed sheet was stained due to menstrual mishap. We called the manager in the morning of 6th of July at 0900 to help change the bed sheet, then we went for our tour. We came back at 1800, the bedding was not changed, we then went down to the reception to see this so called manager who told us that it was written in their policy that bed sheet will not be change any earlier than 4 nights. Even the toilet was not washed.
The hotel is in a great location and looks well looked after, they have fantastic kitchen with morning buffet. Although I must say that not all the staff are pathetic and terrible like the manager on duty tonight. We have traveled all over the world but never this kind of experience

Room Tip: Bring your bed sheet if you are using this hotel and be prepared to clean your toilet by yourself
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  • Stayed: July 2014, traveled with family
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2  Thank Deji A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2014

Stayed last night and although a great location I have to say I was disappointed with the hotel. Checkin was quick and staff friendly which was positive however the room was very cramped, almost falling over a coffee table which there just wasn't room for. Although a bit let down after enjoying previous novotels in other locations we were ok with it until noticed little things like only one bath towel, curtain hanging off rail, chipped furniture and a weird toilet which didn't seem to flush without trying a million variations on the push, pull, press handle. On contacting reception have to say very disappointed with the customer service. Although quickly came to rectify the curtains and bring another towel this was done very brusquely and as if we were were complaining over something easily fixed....it was fixed but to be honest if I m staying in a hotel I don't expect to have to have to let you know there are problems, nor to be made to feel bad when I ask very politely if they can be fixed! Pluses for the big stuff like location but disappointed over things which are quite " fixable". Got another novotel stay coming up soon in another city and hope it's better.

  • Stayed: July 2014, traveled as a couple
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2  Thank Jason S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 4, 2014 via mobile

Got off a cruise 29th June morning with friends and had 3 rooms booked.
Reached at 9am, but Sam at reception managed to give us our rooms at 12pm instead of 2pm.
Very well located hotel with nice spacious rooms,very close to Harbourside,Paddys Market and Chinatown.
Has an inhouse Pub and restaurant called Pumphouse which also a heritage building.
Good food and excellent personalised service by the likes of Thomas.
Very satisfied.

Stayed: June 2014, traveled with friends
1  Thank Ashokdutta55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter-NRDH, General Manager at Novotel Rockford Darling Harbour, responded to this reviewResponded July 13, 2014

Dear Ashokdutta55,

Thank you so much for your kind comments. It was a pleasure having you stay with us here at Novotel Rockford Darling Harbour. I am so happy to read that you enjoyed the hotel's location, efficient service and food at the Pumphouse. We hope to welcome you back the hotels again very soon.


Yours Faithfully,
Peter Emery
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2014

Stayed there two night. Small hiccup on check in, they tried to bill me again when my room was already paid for (booking was done via agent). A call back home and it was settled. Location was fantastic. Walking distant to Chinatown and Darling harbour. Walkable to Opera house too.
Room was big and spacious and the only thing i didn't really like is they charge $10 for 24hrs of Wifi. Breakfast was good with ample options.

  • Stayed: June 2014, traveled solo
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1  Thank ReccaHuang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter-NRDH, General Manager at Novotel Rockford Darling Harbour, responded to this reviewResponded July 16, 2014

Dear reccakusanagi,

Thank you for taking the time to write a review for Novotel Rockford Darling Harbour. Firstly, please accept my apologies for the issue you encountered upon checking in at the hotel. Whilst I am glad that this was promptly resolved, please be ensured that I have addressed it thoroughly with my management team to ensure that this does not occur again in the future. I am delighted however, that you enjoyed the location of the hotel, as well as the room.

Thank you again for your feedback, it is much appreciated and I do hope that we are able to welcome you back to Novotel Rockford Darling Harbour again soon.


Kind Regards,
Peter Emery
General Manager

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Reviewed July 3, 2014

We spent two nights here while we came up to queue for the Game of Thrones Exhibition at the Museum of Contemporary Art. It was perfect for us. We didn't intend to spend too much time inside or to even eat breakfast. The rooms were clean and comfortable. The bathroom was spacious and the bath products lovely! Is it weird that I really like the shape of the toilet (it was round!)? And it was so close to the beautiful chinese Gardens, China Town and Darling Harbour.

Room Tip: You will want to look out over the Chinese Gardens.
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  • Stayed: July 2014, traveled as a couple
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1  Thank Kellie I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter-NRDH, General Manager at Novotel Rockford Darling Harbour, responded to this reviewResponded July 13, 2014

Dear Kellie,

Thank you for your review, and I am so glad to read that you enjoyed a pleasant stay here at Novotel Rockford Darling Harbour, particularly the hotel's location and rooms. We really hope that we are able to welcome you back again soon.


Yours Sincerely,
Peter Emery
General Manager

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Reviewed July 3, 2014

Bob and Lorainne S (from Adelaide)

What a pleasurable experience for myself and my wife. Location was excellent ,close to city and Darling harbour.Everything within close proximity.
Staff were excellent as was room provided. On 8th floor overlooking Chinese Garden,beautiful view.
Facillities were first class,bed and pillows comfortable and room service excellent.We felt that the staff put the customer first and this is a hotel on the up.
Given a major city location we were exceptionally pleased with how quiet our room was and finally, a room facing west away from the rising sun ,combined with excellent heavy duty curtains enabled an uninterrupted sleep in.Simply brilliant.

Room Tip: Top floor/facing chinese gardens
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  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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1  Thank Bob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter-NRDH, General Manager at Novotel Rockford Darling Harbour, responded to this reviewResponded July 16, 2014

Dear Bob and Lorraine S,

Thank you so much for your feedback, with so many lovely compliments! I am so delighted to read that you thoroughly enjoyed your stay with us. I very much hope that we are able to welcome you back to stay here again soon.


Yours Sincerely,
Peter Emery
General Manager
Novotel Rockford Darling Harbour

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Rockford Darling Harbour

Address: 17 Little Pier St, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#81 Luxury Hotel in Sydney
Price Range: $114 - $334 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Rockford Darling Harbour 4*
Number of rooms: 230
Official Description (provided by the hotel):
Novotel Sydney Rockford Darling Harbour is ideally located in vibrant Darling Harbour within easy walking distance of the city centre of Sydney. Perfect for business trips, holidays and city breaks, the hotel is adjacent to the ICC Sydney (Convention and Exhibition) and also located adjacent to Sydney's upcoming newest inner city neighbourhood, Darling Square filled with myriads of hip new places to dine (coming May 2018). Guests can enjoy a drink or delicious meal in our renowned heritage listed Pumphouse Bar and Restaurant. Other features include meeting facilities, a heated indoor lap pool and a gym. Close to all the excitement and attractions Sydney has to offer. ... more   less 
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Also Known As:
Novotel Rockford Darling Harbour Hotel Sydney
Novotel Hotel Sydney
Novotel Sydney
Sydney Novotel

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