We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Enjoyable Stay”
Review of Mercure Sydney

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Mercure Sydney
Ranked #65 of 179 Hotels in Sydney
Reviewed July 23, 2014

Stayed here for 4 nights for work and holiday. Fast check-in, good concierge, clean rooms and excellent location. The buffet breakfast was good and restaurant staff are very accommodating. The conference catering however needs improvement. Would definitely recommend it !

  • Stayed: July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Gheeta K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregBrady, General Manager at Mercure Sydney, responded to this reviewResponded July 24, 2014

Thank you for taking the time to write a review on TripAdvisor. I’m glad you could enjoy all of our amenities including our breakfast buffet. We look forward to welcoming you to Mercure Sydney again soon.
Greg Brady, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (4,930)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,757 - 1,763 of 4,930 reviews

Reviewed July 23, 2014

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Beryl D
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GregBrady, General Manager at Mercure Sydney, responded to this reviewResponded July 24, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 22, 2014

We stayed in Mercure Sydney for one night to catch the last night of Vivid Lights Festival in June. Convenient location, just a steps from the Central Station. The price is reasonable for such good location and for the two beds in the room. We were able to save 'cause we (my aunt, my husband, our 9 month-old baby, and myself) all fit in the room. Although there was not much of space to move around, it was good for an overnight stay. Comes with a 24-hour free wifi, too!

The only thing that disappointed me was the email I received from their Front Office Tea Leader named Corey Marks, saying that my card declined and that I need to provide another card details. This was sent a week after our stay and I didn't even used a credit card! I made online booking a week before using debit card. It was rather annoying to receive such email when you know that you've rightfully paid for it. I hope they would be careful the next time to commit such mistake. I replied to provide proof of payment and bank statement stating that the amount was deducted from my account the time I made the booking. Sad thing is they didn't even update me after they have forwarded my email to their finance dept... An apology would have been nice.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Service
1  Thank ricamalapitan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregBrady, General Manager at Mercure Sydney, responded to this reviewResponded July 22, 2014

Thank you for your feedback. I’m glad to hear you and your family enjoyed your stay here at the Mercure Sydney and you had the possibility to see the Vivid Lights Festival 2014.
Be assured I will share your comments with my team. If you choose our hotel again in the future, we would be happy to ensure that you receive a different experience regarding the payment. Please contact the hotel 02 9217 6666 or h2073@accor.com so that we can speak to you further about your comments.

Regards,
Greg Brady
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2014

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Traveller-wannabe71
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GregBrady, General Manager at Mercure Sydney, responded to this reviewResponded July 21, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 21, 2014

We have 2 small children so stress free getaways are important! We arrived yesterday straight into the underground carpark (flat rate $29-bargain!), efficient check in, great room-deluxe room type with 2 double beds plus spacious lounge area with sofa, armchair and desk.
We met friends for drinks in the bar. Kerry (hope spelling correct) was superb and so hospitable with us, our friends and our little ones (making them the best milkshakes!) Margot was lovely also. We then retired to our room and ordered room service from another polite understanding staff member, Laura I think. It arrived promptly and was good and value for money.
The room was very clean with modern decor. we slept well and thought the preferred pillow option was very cool!
Buffet Breakfast the next morning was very good and staff very efficient, observant and friendly again-particularly a young french man.
I took the kids to the indoor heated pool overlooking the city before another efficient experience with reception at checkout. You can leave your car in the carpark until 6pm giving you another day to explore. Great value.
We would opt for the superb family fun package for the next stay which had movies parking and breakfast included from what I read on the website.
Overall a well managed hotel with wonderful, well trained staff and good facilities.
2nd time for us at Accor in Australia after a disappointing stay at a now closed hotel. Thanks to this superb stay-we have signed up for their club.

Room Tip: Family fun offer is amazing value. Corner Deluxe room type great for family.
See more room tips
  • Stayed: July 2014, traveled with family
    • Value
    • Rooms
    • Service
Thank Corbiere97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregBrady, General Manager at Mercure Sydney, responded to this reviewResponded July 21, 2014

Thank you for taking the time to write such a great review on TripAdvisor. It is so great to hear that you enjoyed your stay and our staff was excellent. Be assured that I will share your comments with my team. It was a pleasure having you and your family here with us and we hope to see you again in the future. Greg Brady, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2014

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Peter R
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GregBrady, General Manager at Mercure Sydney, responded to this reviewResponded July 21, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 20, 2014

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Tess1965
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GregBrady, General Manager at Mercure Sydney, responded to this reviewResponded July 21, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Hotels you might also like...
Travelers also viewed these Sydney hotels
Chinatown
Novotel Sydney Central
Novotel Sydney Central
#63 of 179 in Sydney
1,340 reviews
Show Prices
Show Prices
Show Prices
Central Business District
Travelodge Hotel Sydney
Travelodge Hotel Sydney
#104 of 179 in Sydney
5,166 reviews
Central Business District
Adina Apartment Hotel Sydney Town Hall
Central Business District
Novotel Sydney on Darling Harbour
Show Prices
Show Prices
Show Prices

Been to Mercure Sydney? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Sydney

Address: 818 - 820 George Street | Ultimo, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#28 Family Hotel in Sydney
#38 Business Hotel in Sydney
#45 Romantic Hotel in Sydney
#58 Luxury Hotel in Sydney
Price Range: $141 - $315 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Sydney 4*
Number of rooms: 517
Official Description (provided by the hotel):
Mercure Sydney's convenient location is the perfect place from which to explore Sydney's major attractions, making it the perfect choice when travelling for both business and leisure. Boasting 517 modern contemporary accommodation rooms over 14 floors, these rooms have been designed for guests requiring a combination of convenience and comfort. Unique facilities include 24-hour room service, 24-hour indoor rooftop swimming pool, gym with air-conditioning, sauna, 2 restaurants and secure parking. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, ACCOR, Hotels.com, Ctrip TA, Travelocity, Priceline, TripOnline SA, Cancelon, Orbitz, Hotwire, getaroom.com, Evoline ltd and HotelQuickly so you can book your Mercure Sydney reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Sydney Hotel Sydney
Accor Sydney

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing