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“Great family friendly hotel with superb staff”
Review of Mercure Sydney

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Mercure Sydney
Ranked #62 of 177 Hotels in Sydney
Bundanoon, New South Wales, Australia
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great family friendly hotel with superb staff”
Reviewed July 21, 2014

We have 2 small children so stress free getaways are important! We arrived yesterday straight into the underground carpark (flat rate $29-bargain!), efficient check in, great room-deluxe room type with 2 double beds plus spacious lounge area with sofa, armchair and desk.
We met friends for drinks in the bar. Kerry (hope spelling correct) was superb and so hospitable with us, our friends and our little ones (making them the best milkshakes!) Margot was lovely also. We then retired to our room and ordered room service from another polite understanding staff member, Laura I think. It arrived promptly and was good and value for money.
The room was very clean with modern decor. we slept well and thought the preferred pillow option was very cool!
Buffet Breakfast the next morning was very good and staff very efficient, observant and friendly again-particularly a young french man.
I took the kids to the indoor heated pool overlooking the city before another efficient experience with reception at checkout. You can leave your car in the carpark until 6pm giving you another day to explore. Great value.
We would opt for the superb family fun package for the next stay which had movies parking and breakfast included from what I read on the website.
Overall a well managed hotel with wonderful, well trained staff and good facilities.
2nd time for us at Accor in Australia after a disappointing stay at a now closed hotel. Thanks to this superb stay-we have signed up for their club.

Room Tip: Family fun offer is amazing value. Corner Deluxe room type great for family.
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  • Stayed July 2014, traveled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Corbiere97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregBrady, General Manager at Mercure Sydney, responded to this review, July 21, 2014
Thank you for taking the time to write such a great review on TripAdvisor. It is so great to hear that you enjoyed your stay and our staff was excellent. Be assured that I will share your comments with my team. It was a pleasure having you and your family here with us and we hope to see you again in the future. Greg Brady, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (570)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
Perth WA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 18, 2014 via mobile

We thoroughly enjoyed our short and sweet family stay at Mecure. Never enjoyed such great hospitality in Australia! Staff were so courteous and helpful. Sorry we did not get the name of the Concierge on duty when we checked out on evening of 14th July around 6:30pm was an exceptional customer service star. Sunny and Corey at Reception were exceptional stars too. Great rooms and facilities and we will surely be back.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MohamedAthif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregBrady, General Manager at Mercure Sydney, responded to this review, July 20, 2014
It was great to read your review on TripAdvisor. I’m happy to see you and your family enjoyed your stay at our hotel and our staff was excellent. Be assured that I will share your comments with my team. Thanks for your feedback and we look forward to seeing you again here at the Mercure Sydney. Greg Brady, General Manager
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Melbourne
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 18, 2014

Stayed at Mercure Sydney for nights for work. The reception was kind enough to allocate me a room on Level 12 when I asked for it but I regretted asking for that because the room was contaminated with cigarette smell!!! Room size is ok for one guest but the bathroom is quite small. It is a very basic room and there should power points near the bedside table so guests can charge their phones. Lack of bathroom amenities - no cotton pads and buds!!! Bins are "naked" without garbage bags - this is soooooooo filthy!!! Do NOT waste your money on the buffet breakfast served on Level 1!!! I disagree totally with reviewers here who have given their thumbs up for the buffet breakfast. The food served is of low quality and not worth AUD25 per person. I do not think I will ever stay here again if I go to Sydney for work. A disappointing stay overall :(

Room Tip: Room 1242 is contaminated with cigarette smell!!!
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  • Stayed July 2014, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank AG1781rtw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregBrady, General Manager at Mercure Sydney, responded to this review, July 20, 2014
Dear Guest,

Thanks for providing feedback on your recent stay here at the Mercure Sydney. I’m sorry to hear about your experiences with your room.

Please contact the hotel on 02 9217 6666 or h2073@accor.com so that we can speak to you further about your comments.

Regards,
Greg Brady
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coogee, Australia
Level Contributor
50 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 16, 2014

Stayed for our wedding anniversary was clean and close to transport. Average buffet breakfast for the price. Was meant to have wine and chocolates on arrival, however there was nothing in our room, I was told they would send them up so we waited before heading out to the city for a walk, but they took too long. When we returned there was still nothing, so I rang to complain and a girl. Turned up 15 minutes later, with no apology and a bottle of red wine of and a small box of Cadbury roses! It looked like they had to run out to buy them!

Room Tip: Make sure you don't get a room that overlooks George st too much traffic In the morning!
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  • Stayed May 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Mary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregBrady, General Manager at Mercure Sydney, responded to this review, July 17, 2014
Congratulations! Thank you for your feedback and be assured that I will share your comments with my team. It is great to see that you enjoyed your stay. We hope to have you back again. Greg Brady, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Sydney

Property: Mercure Sydney
Address: 818 - 820 George Street | Ultimo, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#28 Family Hotel in Sydney
#37 Business Hotel in Sydney
#44 Romantic Hotel in Sydney
#57 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Sydney 4*
Number of rooms: 517
Official Description (provided by the hotel):
Mercure Sydney's convenient location is the perfect place from which to explore Sydney's major attractions, making it the perfect choice when travelling for both business and leisure. Boasting 517 modern contemporary accommodation rooms over 14 floors, these rooms have been designed for guests requiring a combination of convenience and comfort. Unique facilities include 24-hour room service, 24-hour indoor rooftop swimming pool, gym with air-conditioning, sauna, 2 restaurants and secure parking. ... more   less 
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Also Known As:
Mercure Sydney Hotel Sydney
Accor Sydney

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