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“Lovely hotel, good location, helpful staff” 4 of 5 stars
Review of Mercure Sydney

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Mercure Sydney
Ranked #57 of 179 Hotels in Sydney
Certificate of Excellence
Ilkley, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Lovely hotel, good location, helpful staff”
4 of 5 stars Reviewed August 17, 2013 via mobile

My husband and I stayed here twice in 2012, both for 5 day stretches. Located at the top of George Street, it is a nice walk down to town and the harbour, and a good distance from other areas of Sydney. It is also right next to the train station and there are some cafes nearby. The rooms are quite basic but absolutely perfect, furnished well and very clean. Breakfast is nice in the hotel, with a patisserie just outside if you fancy a change. We would definitely stay here again on our next trip to Sydney.

  • Stayed September 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Hannah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregBrady, General Manager at Mercure Sydney, responded to this review, August 25, 2013
Dear guest from Ilkley,

Thank you for your review, it was great to hear that you enjoyed our central location and our breakfast. It was also great to hear that you would definitely stay at our hotel on your next trip to Sydney.

We look forward to welcoming you back to the Mercure Sydney again soon.

Kind regards
Greg Brady
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,321 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (492)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Melbourne, Victoria, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed August 16, 2013

You really feel like you get the benefit of Mercure's extensive international experience in this well-tuned hotel. Not luxury, but comfortable, scrupulously clean and, for the most part, thoughtfully appointed. Great bed & pillows, some of the best (largest) hotel towels I've seen at this grade, good quality shampoo & soap. Quieter than I expected for such a central location—in fact really no adverse noise to speak of.

Another plus for this hotel is location: right next to Central Station. While Central is not exactly in the heart of Sydney's CBD (despite the name), it makes accessing Sydney very easy. It's also great if you plan to arrive by train from the airport.

Downsides: Not many; If I had to quibble I'd say some stronger lights would help: the mood lighting is nice but not great for finding things in my bag. And I couldn't find a bedside power socket. (Maybe it's tucked behind all the furniture?)

But all in all, think value. I can't think there are too many places in Sydney that give you this much position and comfort at such a competitive price.

Room Tip: My guess is the rooms facing Little Regent Street are the quietest.
See more room tips
  • Stayed August 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Amaynakiad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregBrady, General Manager at Mercure Sydney, responded to this review, August 20, 2013
Dear guest from Ilkley,
Thank you for your review, it was great hearing about your experience at the hotel and that you found our hotel to be conveniently located and you enjoyed our breakfast.
We look forward to welcoming you back to the Mercure Sydney again soon.
Kind regards Greg Brady General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed August 16, 2013

Early arrival at this hotel after a long flight from Singapore.. No early check in available as this hotel seems to be quite popular with business travellers due to its location in down town sydney but cant complain as was informed of check in timings in advance. Still thanks to front desk, got the rooms (3 rooms) about 2 hours before the standard check in time.

Rooms are small but ok with comfortable beddings and are clean. Hotel has a nice and small pool on terrace. Breakfast was really better than expectations.

Hotel is a value for money going by their reasonable charges but if you are expecting any luxury than look somewhere else. This is kind of no frills hotel with necessary add-ons.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank sanjaybansal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregBrady, General Manager at Mercure Sydney, responded to this review, August 20, 2013
Dear guest from Mumbai,
Thank you for your review, it was great hearing about your experience at the hotel and that you found our rooms to be comfortable and clean.
We look forward to welcoming you back to the Mercure Sydney again soon.
Kind regards Greg Brady General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed August 15, 2013

Fabulous location - easy to get to all the good places - on foot, by tram, train or bus. Decor and fittings getting a little tired but the rooms are clean and comfortable. Food was great and reasonably priced for dinner and breakfast.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Iris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregBrady, General Manager at Mercure Sydney, responded to this review, August 20, 2013
Dear guest,
Thank you for your review, it was great hearing about your experience at the hotel and that you found our location to be convenient and you enjoyed our food.
We look forward to welcoming you back to the Mercure Sydney again soon.
Kind regards Greg Brady General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Sydney

Property: Mercure Sydney
Address: 818 - 820 George Street | Ultimo, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#28 Family Hotel in Sydney
#38 Business Hotel in Sydney
#45 Romantic Hotel in Sydney
#53 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Sydney 4*
Number of rooms: 517
Official Description (provided by the hotel):
Mercure Sydney's convenient location is the perfect place from which to explore Sydney's major attractions, making it the perfect choice when travelling for both business and leisure. Boasting 517 modern contemporary accommodation rooms over 14 floors, these rooms have been designed for guests requiring a combination of convenience and comfort. Unique facilities include 24-hour room service, 24-hour indoor rooftop swimming pool, gym with air-conditioning, sauna, 2 restaurants and secure parking. ... more   less 
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Also Known As:
Mercure Sydney Hotel Sydney
Accor Sydney

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