we booked two rooms, for five people. one room two double beds, one room queen bed.
the queen bed was a city view room and while quite small was adequate.
the rooms are tired and in need of a revamp overall.
the second room was to have two double beds, upon arrival staff offered to remove the beds and place three singles in, this seemed like a good idea, so agreed. the room was so small with two beds and a rollaway, there was no room on the floor to out a case, the cases had to go on the beds.
we asked the following morning to upgrade to a bigger room for the remaining three nights, this was not going to happen. staff argued that on top of the $20 per night to upgrade we had to pay $44 dollars a night for the rollaway. we argued that we had already paid ( well in advance) for a 4 share room, ( 2 double beds). this conversation went round and round, and the woman at reception was not going to budge. so we did not move rooms. on three of the four days the rollaway bed was not made, no bathmat was provided after the first day in either room.
on the last morning, housekeeping tried to enter the room at 7.20am, all were asleep, checkout is 11.00am, they woke everyone up knocking and trying to enter, they were told to go away, they returned at 8.00am, to be told again to go away, when they came back about 8.40, they were told to [--] off.
this hotel is more budget than 4 star, it is in a good position for transport and getting around the city, but needs a really good makeover and a few lessons in customer service
- Official Description (provided by the hotel):
- Mercure Sydney's convenient location is the perfect place from which to explore Sydney's major attractions, making it the perfect choice when travelling for both business and leisure. Boasting 517 modern contemporary accommodation rooms over 14 floors, these rooms have been designed for guests requiring a combination of convenience and comfort. Unique facilities include 24-hour room service, 24-hour indoor rooftop swimming pool, gym with air-conditioning, sauna, 2 restaurants and secure parking. ... more less
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- Also Known As:
- Mercure Sydney Hotel Sydney
- Accor Sydney