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“Great location” 4 of 5 bubbles
Review of Mercure Sydney

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Mercure Sydney
Ranked #57 of 179 Hotels in Sydney
Certificate of Excellence
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Great location”
4 of 5 bubbles Reviewed November 8, 2012 via mobile

We stayed at this lovely hotel last week while taking part in the Sydney to Wollongong race. We were upgraded to a kings deluxe which was superb.even though it was a smokers room. The hotel staff was lovely especially the concierge who helped me with my luggage. We found parking a bit hard and expensive but we were in the centre of Sydney.
The breakfast was very nice and offered a great variety. Thanks very much

Stayed November 2012, traveled with friends
Helpful?
1 Thank Monika M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregBrady, General Manager at Mercure Sydney, responded to this review, November 12, 2012
Dear guest,

Thanks for taking the time to provide a review of your recent stay. I was very pleased to read that you had an enjoyable stay with us and we look forward to welcoming you back to Mercure Sydney again in the future.

Kind regards
Greg Brady
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,656 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (547)
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English first
Amsterdam, The Netherlands
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed November 7, 2012

Hotel is overall good. The fitness center is particulary cheap despite high rates.
If you like to jog during your stay all the cardio equipment is unusable. Internet connection is very expansive and breakfast is not very good despite high rate.
Room is ok. Staff friendly. Location top.

  • Stayed November 2012, traveled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank mustangmatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregBrady, General Manager at Mercure Sydney, responded to this review, November 8, 2012
Dear guest from Amsterdam,
Thank you for your recent Trip advisor review regarding your recent stay,
I was disappointed to hear that you found our gym facilities where not to your expectations. If convenient I would like to discuss this further with you. Please contact the hotel via email H2073@accor.com attention to myself.
We look forward to welcoming you back to the hotel on your next stay in Sydney.

Kind regards
Greg Brady
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed November 7, 2012

Stayed at this hotel with my family members - 14 people in total. Room size was average and I had to upgrade to a King Deluxe room due to the small size of the double/queen bed in the room that was originally booked.
King Room was fabulous located on the top level of the hotel.
King bed was excellent, also a sofa bed in the room with plenty of space and light. Bathroom was clean and modern.
Room service was quick and the pizzas very tasty.
Most levels had a lounge area on the floor which provided a good meeting and relaxing place for the family to gather and chat without having to be in a cafe or bar area. Lounge areas were comfortable.
Breakfast buffet had lots of options for everyone in the family to enjoy especially gluten free options which was important for our family.
Conceirge was busy all the time but the staff treated everyone with respect and patience.
Staff overall very friendly and happy to assist.
Good Sydney location and easy to get around with bus and train options. Easy walking distance to the city.
Pool was smaller than expected but on the top level and a good view of the city.
Would stay again and would recommend

  • Stayed November 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Wendy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregBrady, General Manager at Mercure Sydney, responded to this review, November 12, 2012
Dear guest from Sydney,

Thanks for your review. I was extremely happy to read that you and your family members had such a pleasant stay with us. We are passionate about provide an exceptional level of service to all our guests and I am delighted that we were able to make your stay so enjoyable.

We look forward to welcoming you back again soon.

Kind regards
Greg Brady
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed November 5, 2012

stayed 2 nights & loved it.
very central to everything right opposite Central Station & you can't hear the Trains.
the room was very lovely up on the 13th Floor. bed was fantastic.
shower screen could be bigger so the water doesn't go on the floor.
Pool was lovely could be a touch hotter. Sauna was terrific.
yes will stay again.

  • Stayed November 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank aussiesenior2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregBrady, General Manager at Mercure Sydney, responded to this review, November 6, 2012
Dear guest from Melbourne,

Thank you for your recent review. I was very pleased to read you had a great stay with us. I was also particularly delighted to hear that you enjoyed our pool and sauna facilities.

Thanks again for your review and we look forward to welcoming you back soon.

Kind regards
Greg Brady
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubbo, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed November 5, 2012

Rooms a little on the small side(we did have 2 young boys with us). Other then that pretty good. Right on top of central station, Broadway shopping centre just down the road. Awesome pool indoor rooftop with views that are best viewed at night

  • Stayed November 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank matt1579
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregBrady, General Manager at Mercure Sydney, responded to this review, November 6, 2012
Dear guest from Penrith,

Thanks for your review. I was very pleased to read you had a great stay with us and throughly enjoyed our pool facilities in particular.

We look forward to welcoming you back soon on your next stay in the city.

Kind regards
Greg Brady
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Sydney

Property: Mercure Sydney
Address: 818 - 820 George Street | Ultimo, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#28 Family Hotel in Sydney
#37 Business Hotel in Sydney
#44 Romantic Hotel in Sydney
#53 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Sydney 4*
Number of rooms: 517
Official Description (provided by the hotel):
Mercure Sydney's convenient location is the perfect place from which to explore Sydney's major attractions, making it the perfect choice when travelling for both business and leisure. Boasting 517 modern contemporary accommodation rooms over 14 floors, these rooms have been designed for guests requiring a combination of convenience and comfort. Unique facilities include 24-hour room service, 24-hour indoor rooftop swimming pool, gym with air-conditioning, sauna, 2 restaurants and secure parking. ... more   less 
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Also Known As:
Mercure Sydney Hotel Sydney
Accor Sydney

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