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All reviews state theatre great location market street the executive lounge pitt st mall shopping district high tea valet parking darling harbour queen victoria building the heart of the city room service large bathroom star hotel central location buffet breakfast corner room
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Reviewed October 13, 2019 via mobile

Stayed here on the Saturday night and everything was perfect from the min we arrived service was great a bit of wait but nothing bad the lady at the counter friendly the hotel was so nice comfy bed and the best shower in Sydney quote and would recommend this place to anyone thank you

Date of stay: October 2019
Trip type: Traveled as a couple
2  Thank ROCKY083
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SwissotelSydney_GM, General Manager at Swissotel Sydney, responded to this reviewResponded October 29, 2019

Dear ROCKY083, Many thanks for your kind words. We are so pleased you enjoyed your stay and hope to welcome you back in the not too distant future. Live Life Well, Lorraine Mercuri General Manager - Swissotel Sydney

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 12, 2019 via mobile

Stayed at the Swissotel recently and was so impressed, this place is easily one of the best in Sydney, greeted on the street by the doorman (bags taken etc) reception was quick and easy, had requested a high floor room and was given a corner room on the 21st floor, excellent!
Room was wonderful, big comfortable bed, all the facilities you could want, modern clean and top shelf!
Bar and lounge area looked great but a highlight was the buffet breakfast, everything was fresh and tasty, chefs cooking while you wait omelettes for you, fruit, pastries and everything else you’d expect.....they even had fresh honeycomb honey!
Hotel is located in the centre of town, a short (200m) walk from st James train station, located next to pitt st mall (westfields mall, galleries, Myers, strand arcade etc) with qvb mall next door and a short walk to darling harbour

Overall this is an exceptional hotel, one of the best! in a wonderful city, we’ll be back!

Date of stay: October 2019
Trip type: Traveled as a couple
Thank 512garyl
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SwissotelSydney_GM, General Manager at Swissotel Sydney, responded to this reviewResponded January 1, 2020

Dear 512garyl,

I am extremely glad to hear that you enjoyed our luxury lifestyle hotel. I am also happy to learn you enjoyed your appointed room, and excellent location of the Swissotel Sydney. Looking forward to welcoming you back again soon.

Regards,
Lorraine Mercuri

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Reviewed October 9, 2019

Just returned from Sydney and enjoyed the Swissotel! Great location. Close walk to shopping and many restaurants. The rooms were nice and also a great pool. For the money, a great value! I also liked the bar and it has a good happy hour. Cant wait to go back to Sydney!

Date of stay: September 2019
    • Location
    • Rooms
    • Service
Thank Furnman61
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SwissotelSydney_GM, General Manager at Swissotel Sydney, responded to this reviewResponded January 1, 2020

Dear Furnman61,

Thank you for your positive review. I am delighted to read that you had a wonderful stay at Swissôtel Sydney and enjoyed the facilities provided. We look forward to welcoming you back again soon.

Regards,
Lorraine Mercuri

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Reviewed October 9, 2019

My previous stay with Swissotel Sydney was a nice one, so I decided to return to the hotel to celebrate an important anniversary.

The check-in was very brief and I was upgraded to a nice room on a 23rd floor.

The room is stocked with everything you expect from a 5-star hotel like bathrobes, slippers, coffee machine, tea, ironing board with an iron. In a bathroom, Swissotel uses Puvotel toiletries - Swissotel designed brand for its toiletries and spa products.

Swissotel Sydney is located in the heart of Sydney CBD, steps to QVB, Hyde Park, St. James train station with a direct link to Sydney airport, main Sydney shopping district with David Jones, Myer and Westfield just around the corner.

My deal had an amazing value and included breakfast, room upgrade and executive lounge access, thanks to an upgrade for a returning guest.

Executive Lounge by itself is a nice place to have breakfast, lunchtime and evenings snacks with drinks, wine and spirits. At the same time, it is not offering Sydney scenery breathtaking views likes Intercontinental, Four Seasons and Sheraton hotels in Sydney. It is made in contemporary design but it does not have this premium feel of its competitors.

But I received Swissotel Sydney Executive Club access as an upgrade and was very happy with it.

The breakfast is served on a level 8 and it was great - fresh juices, benedict/omelette cooking station, a wide variety of dishes both international and oriental.

I was very happy with my stay and would like to thank Swissotel Sydney management in making my experience unforgettable.

The only issues I had ware a concierge not familiar with the local area and a smileless check-in desk specialist but I am sure the management is already solving those issues.

Room tip: Highest possible floor with Sydney's rotating restaurant view
Date of stay: October 2019
    • Value
    • Sleep Quality
    • Service
1  Thank verinchuk
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SwissotelSydney_GM, General Manager at Swissotel Sydney, responded to this reviewResponded October 29, 2019

Dear Verinchuk,

Thank you for posting such a lovely review following your recent stay at Swissôtel Sydney.

I am happy to learn that your experience at Swissôtel Sydney went well leaving positive impressions however please accept our sincerest apologies as your concierge experience was not up to your expectation. At Swissôtel Sydney, we strive to provide a superior service experience to every customer; therefore your feedback is very important to us. Also, your recommendation to future travellers is highly appreciated.

I look forward to welcome you back for more memorable experiences.

Yours sincerely,
Lorraine Mercuri
General Manager

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Reviewed October 9, 2019

Nice hotell with excellent service and perfect location in the city. The location is close to Sydney Opera, Sydney Bridge, The Harbour and the Rocks, only 10-15 minutes walk down Pitt Street. We experienced very good service from Concierge service. The room was cleaned every day in a very good manner. The room is equipped with various things such as coffee machine. The bath room is large and is kept clean in a good manner.
We will most likely come back when we return to Sydney.

Date of stay: October 2019
    • Location
    • Rooms
    • Service
Thank 842rolfb
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SwissotelSydney_GM, General Manager at Swissotel Sydney, responded to this reviewResponded January 1, 2020

Dear 842roflb,

Thank you for your feedback, we are delighted you enjoyed our luxury lifestyle hotel with Sydney’s best location, and the turndown service was delivered to the highest of standards. We hope to welcome you back shortly.

Regards,
Lorraine Mercuri

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