My wife and I stayed here after taking up a really good offer from Toga Hospitality so it seems a bit rude to have to raise a few complaints.
Checking in was a breeze with all our details already on the booking form and needing only a signature it was a speedy process. I noticed a sign on the counter saying that upgrades were available for $20 per night.
As to be expected for the price, our room was VERY small so I rang reception to see if an upgrade was available. The female receptionist said there was one available and she would send a porter straight up. Not wanting to disturb anyhting in the room we just sat on a chair and waited. And waited. And waited.
After half an hour my wife went down to see what was happening only to find out that the girl who took the call had gone home and they would have to see what they could do. After more phone calls they offered a room for an extra $70 per night which we declined saying that we had been offered one for $20. She said that these were all gone now!!! To cut a long story short we finally got a room for the offered rate after a long and frustrating wait.
We also needed parking for the night ($30 which is a bit steep) and were told just to park anywhere in the carpark and leave the keys with them. Only to find out that there were no parking spaces available. More calls to reception. Park anywhere and they'll sort it out if the car needed shifting. Came back in the morning to find a note attached to the car from the hotel saying that we should have made arrangements to park there. We had - 3 times!!
And as for the chocolates I had preordered? They didn't appear at all.
The location is great and the room we got eventually was good so if they improve their 'service' then it would be a first rate accommodation.
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- Also Known As:
- Medina Grand Harbourside Sydney
- Medina Grand Harbourside Hotel Sydney