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Adina Apartment Hotel Sydney Darling Harbour
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Reviews (2,400)
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All reviewsdarling harbourgreat locationking st wharfking streetdouble glazingconvenience storefull kitchenwashing machine and dryerrestaurants and barsstay there againminute walkeasy accessgood sizegreat roomwynyard stationstayed here for nightsopera house
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Reviewed January 11, 2013 via mobile

I don't know how to sum up our stay other than perfect. We arrived at 8am before New Years and were told that our room was not ready yet. The blonde receptionist told us to go to the restaurant and have breakfast whilst waiting. After a walk around the harbour and some coffee we sat down in the lobby. The clerk remembered us and came up with our room keys advising us our room was ready (it was only 10am)! We had a lovely room on level 4 above the pool area - you could see some water and even though being right in the city it was so quiet. Now to the points that I loved about this apartment: it was spacious (like you could live here), had a washer and drier and the kitchen was basically as good as home. We stayed for 4 nights and the cleaning was impeccable every day. The staff was so helpful from anything like dinner recommendations to the best spot to get a photo of the opera house with the bridge in the background - nothing was ever too much!
You cannot fault the location being within walking distance to everything - on New Year's Eve we watched all the fire works right outside the hotel and the midnight ones we could even watch from our balcony. Bliss!
Though the rates were high so was everything else in sydney.
Would come back anytime if back in sydney and will recommend to all family and friends. Medina thank you for making such a difference.

  • Stayed: December 2012
    • Value
    • Location
    • Rooms
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1  Thank Dunc7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malin W, Manager at Adina Apartment Hotel Sydney Darling Harbour, responded to this reviewResponded January 13, 2013

Dear Valued Guest,

Thank you for your great review.
We are thrilled to read that you enjoyed everything during your stay from the location of the hotel to the layout of the apartment. I am also pleased to see that you received the personalised service that we pride ourselves upon - please be assured I will share your feedback at our next monthly meeting.
We hope your nice impression will bring you back to Medina Grand Harbourside on your next visit in Sydney,

Kind Regards,

Malin Wigley
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2013

We stayed here 30th Nov - 6th Dec. Location is terrific - right on Darling Harbour next to plenty of bars & restaurants and all the entertainment of Darling Harbour. Its right next to Sydney Aquarium . Wynyard Station is four blocks away with direct access to the airport. Sydney Ferries terminal is a short stroll away and there is a new harbourside walkway that takes you to Circular Quay & the Bridge - a great morning run ! We had an apartment & self catered. It was spacious & well equipped with a balcony & harbour views. However you won't have a peaceful drink on the balcony ( though the room was quiet & sleep not a problem) as the hotel is right next to a busy expressway. However a pedestrian bridge / lift gets you across this into central Sydney & the heart of the shopping on George St. There is a mini Coles supermarket & bottle shop on the corner of George & King St so self catering is easy. Its pretty unbeatable for value in central Sydney if you want to self cater. Staff were terrific, helpful & friendly. Wi Fi is available ( 30 free mins then paid for). We would certainly stay here again when in Sydney.

Room Tip: Try for a high floor as far from the expressway as you can.
  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Thank Debseleven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malin W, Manager at Adina Apartment Hotel Sydney Darling Harbour, responded to this reviewResponded January 13, 2013

Dear Valued Guest,

Thank you for posting your valuable comments on Tripadvisor.
The team is happy to read that you enjoyed the location of the hotel being on the doorstep of Sydney aquarium, Sydney wildlife world and all other entertainment in Darling Harbour.
We are also pleased to see that you found the staff friendly and helpful - please be assured that your nice comments will be shared with the team.
In relation to the view all our standard rooms face the city - perhaps a Premier View room will be more suited for your next visit as they all face the opposite direction and you will be able to enjoy a nice and quiet balcony.
We look forward to welcoming you back to Medina Grand Harbourside sometime in the future.

Kind Regards,

Malin Wigley
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2013

We stayed here for 3 nights in early Jan2013 in the interleading corner rooms. The rooms are fair sized and has a washing machine with dryer which is ideal if u on a wash n wear holiday esp with kids. The service level needs to be chalked up a tad here. We found our rooms to be not thoroughly cleaned. Being a hotel on a busy intersection with balcony access you would want to emphasise more on cleanliness. I dont think our balconies were cleaned in the last month. A coke can from a previous guest still lies in our balcony during our 3 days stay. Most apartment style hotels provide free washing liquids and detergents - not here im afraid. Id agree with other reviews that free wifi should be offered with the price we pay. We also returned to our room one afternoon to find our sofa had been removed. Upon enquiry it was stated it went for reupholstering. There are a few convenience stores to stock up on ammenities. There are two halaal eating places in Harbourview Mall. Muslims be aware of dubious places stating they are halal. Some of which place halal signs but they are not!! Rather check with Muslim staff or look for official Australian Islamic certificate. This is a lovely hotel placed in an ideal location to view Sydney at its best - mall, bus route, harbour tours, etc.

  • Stayed: January 2013
    • Value
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Thank Naseem786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malin W, Manager at Adina Apartment Hotel Sydney Darling Harbour, responded to this reviewResponded January 13, 2013

Dear Valued Guest,

Thank you for your recent review on Tripadvisor.
The team is pleased to read that you found the location of the hotel ideal to explore Sydney and our apartments fair sized and convenient when travelling with children.
The comfort of our guests is important to us and I have shared your comments with our Housekeeping department for their follow up to ensure all areas of the guest room are detailed. This is not the type of service that our guests are accustomed to and I regret that we have not been consistent in delivering our Medina service.
I appreciate your feedback and hope to see you back in Medina Grand Harbourside sometime in the future - please feel free to contact me personally so I may assist with your requirements and ensure your next stay with us is a pleasant and enjoyable one.

Kind Regards,

Malin Wigley
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 8, 2013

Stayed here for a week over new year (expensive, but then so was everywhere else at that time). Great location and despite being in the heart of Darling Harbour was reasonably quiet. The staff were very friendly and helpful and the room (a one bed apartment) was very clean with a very comfortable bed and had everything we needed. I only have two gripes, one was that the balcony was a bit pointless as it was very narrow and above a very busy main road and the second was that the wireless internet access was expensive and a very poor connection, for that reason alone I'd be reluctant to book here again. These days most hotels should be able to offer good free wifi.

  • Stayed: January 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank Velma2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malin W, Manager at Adina Apartment Hotel Sydney Darling Harbour, responded to this reviewResponded January 9, 2013

Dear Valued Guest,

Thank you for your positive review on Tripadvisor.
The team is pleased to read that you enjoyed the location of the hotel being on the doorstep of Darling Harbour with fire work display every Saturday night as well as special events.
We are also happy to see that you found our team friendly and helpful and the apartment clean.

Thank you for also providing the feedback regarding the internet service. Unfortunately this service is provided through a third party, therefore we are unable to stipulate the pricing on the service. You would be pleased to know that discounts are offered through internet packages for extended stays as well as 30 min of complimentary Wi-Fi in the lobby daily throughout your stay.

We hope to welcome you back to Medina Grand Harbourside one day!

Kind Regards,

Malin Wigley
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 8, 2013

We stayed in this hotel for three days Over the New Years rate was very high but compared to most hotels over this time we felt reasonable.Reception staff excellent,helpfull,friendly,informative Kate in particular was outstanding in her service and advice.Room typical of Grand Medina apartments,we were upgraded to an apartment from hotel room but were only on the first floor so no view.That being said sound proofing was good we were not disturbed by traffic ,nightclubs.pubs or other guests.Location was wonderful for us we couldn't have been better placed.We did not make use of pool or gym area but they looked very nice.free luggage hold was much appreciated and completed with a smile all in all a pleasant stay with excellent reception staff .We would return but would hope for a better tariff.

  • Stayed: January 2013, traveled as a couple
    • Value
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    • Sleep Quality
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Thank AustraliaHeather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malin W, Manager at Adina Apartment Hotel Sydney Darling Harbour, responded to this reviewResponded January 9, 2013

Dear Valued Guest,

Thanks for the excellent review! I appreciate you taking the time to share your positive experience on Tripadvisor and I am thrilled to read that we have met your expectations, and our service delighted you. Please be assured I will share you comments with Kate as well as the team who will be very happy reading your feedback.
We look forward to welcoming you back to Medina Grand Harbourside sometime in the future.

Kind Regards,

Malin Wigley
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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