The location at Darling Harbour is great but that is what you are primarily paying for as the rooms are average as is the service. We stayed 5 nights in a premier grand studio. The first morning we had housekeeping staff moving trolleys and talking loudly outside our room at 7.00am. At 9.00am we had housekeeping trying to get in to service the room! The balcony area was covered in dirt and grime. The heavy glass sliding doors to close off the bedroom from the living area were almost unmovable and after 3 reports to reception a maintenance man came on the third day. He said that one of the doors was "dangerous" and could fall if moved because of missing parts in the ceiling runner. The uneven floor level betweeen the passage and bathroom meant a "step up"to avoid tripping and falling. Plenty of dirt and dust clearly visible on either side of the washing machine and the glass topped tables all had permanent looking cup and glass bottom stains on them. We realized after leaving that we had been hit with a credit card surchage. No warning and no mention by the receptionist. To top it off we asked reception if they had contact with an airport shuttle bus company. Yes, they do the bookings. He was at least 15 minutes earlier than the agreed time and not happy we were not standing out the front. The small 8 seater was at least 20 years old, had no seat belts, and looked a bomb. The driver drove like an absolute maniac out to the airport frightening everyone onboard including a couple with a baby. Medina need to use another shuttle service urgently. Medina charge a premium tariff and claim to be of a high hotel standard. They need to lift their act dramatically, at least at these premises. Cannot recommend this establishment.
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- Also Known As:
- Medina Grand Harbourside Sydney
- Medina Grand Harbourside Hotel Sydney