Chosen for its location and opportinity of the best view of the fireworks what should have been a memorable occasion turned out to be a bitter disappointment. Lesson learned - check & double check everything you believe you are paying for or suffer the disappointment we did.
Sadly caught between hotel and travel agent we have no one accepting the blame which if we had known the shambles we were going to would have booked elsewhere its not like th only hotel in Sydney!
Having stayed in Cairns, Noosa then Sydney with this being by far the most expensive it was by far the worst for simply not delivering what we belived we had booked.
Starting point was on check in where as a company of two families each requiring two rooms and specifically requesting adjoining rooms to allow our children to be next door we were firstly met with rooms not being ready at 3 in the afternoon, then being informed that adjoining rooms were request only and that they were VERY busy we ended up with 7 floors between parents and children! Wec then had the fiasco of being given a smoking room which to non smokers is nothing short of vile!
Simple requests of he staff therafter simply became ridiculous with room changing between the wrong rooms, fumigation of the smoking room multiple times, no access to the rooftop lounge which only after complaining were we grudginlgy afforded limited entry. Piece de resistance yes you've guessed no access to rooftop for the firworks the whole point in booking this hotel and trust me we checked on numerous occassions that we had this access.
The staff in reception were less than helpful, very pretty but less than helpful and certainly not what you would expect from a top class hotel.
VERY VERYdisappointed in this hotel wouldn't recommend it to anyone, I wouldn't expect to have to carry e-mail evidence as proof to any hotel and have never had to before - to be honest I felt less like a guest much more of an irritation to busy people!
Our NY firworks were saved by joining my nephew on the rooftop of his very small hotel in Kirribilli where the owner was delighted to welcome us to a wonderful evening of buffet, champagne and fantastic never forgotten fireworks show.
Enough of the rant but please double check before you think of booking this hotel!
NB 2nd week in Crowne Plaza Coogee was fantastic and so much more enjoyable with great staff always willing to help.
- Official Description (provided by the hotel):
- InterContinental Sydney has been the luxury hotel of choice to meet, do business and unlock authentic experiences that make Australia's harbour city one of the best places in the world to live, work and visit. From its exceptional service and world-class facilities to luxury accommodation and rooftop Club InterContinental that overlooks Sydney harbour, it offers everything you need to make your time in the city count. With a total of 509 rooms and suites, 15 meetings and conferences spaces and dining options offering both seasonal fresh seafood buffet and a la carte dining, InterContinental Sydney caters for everyone. ... more less
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- Also Known As:
- Intercontinental Sydney Hotel Sydney
- Sydney Intercontinental