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“Intercontinental Service & Quality”

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InterContinental Sydney
Ranked #28 of 181 Hotels in Sydney
Certificate of Excellence
Reviewed November 17, 2012

Typical positive Intercontinental experience. Nice hotel where you can get a good night's sleep, excellent and friendly service, and beds and rooms so comfortable you don't want to get out of them.

The hotel is ideally located only two minutes walk from Circular Quay and all the ferries, the Sydney Opera House and the train station. It's also only a short walk from the centre of Sydney and George St.

Third time we've stayed here and highly recommended.

  • Stayed: November 2012, traveled as a couple
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1  Thank Brett G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,281 - 3,287 of 4,557 reviews

Reviewed November 17, 2012

Stayed on quick trip to Sydney last week. Hotel has been nicely renovated. Rooms are spacious and decor is fresh and good. Wonderful location. If you want to pay a bit extra and get a room with a view over the gardens and harbour then it is a great experience.

Room Tip: If you want to pay a bit extra and get a room with a view over the gardens and harbour then it is a...
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  • Stayed: November 2012, traveled on business
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1  Thank Justbobhrh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 17, 2012

I am a returning guest at the Sydney Intercontinental where I recently spent few days in a business trip. The immediate feeling you get is a warm smiling welcome by the doorman greeting you at the arrival. It looks like you landed in Thailand and not so far away from the land of smile. Despite the fact there is not a dedicated line for Ambassador Members, the staff is quick, efficient and very polite. First thing gets your attention on the way to the elevator is the lovely red bricks lobby bar called "il cortile" where a pianist is featuring some covers from the old Simon and Garfunkel. The room is well prepared in advance with stunning view of the Botanic Garden and Woolloomooloo bay. Arrived in time for a snack before dinner and you don't want to leave the room after a refreshing shower? The room service selection is great and the service fast and impeccable. All around there haven't been any shortcoming as the attentiveness of anyone really make you feeling at home. You need a last meeting booking on a Saturday night in a packed trendy restaurant ? you can assure the concierge will do the very best to make it happens and usually they get it for you.
The location is also a plus as it is few meter always from Circular Quay terminal and a walking stroll from the Opera House. I have no idea when rooms went through refurbishment but still they are in a very good condition, clean and the quality of the bed, linen and towels is remarkable.
In summary: great location, attentive and prompt service, catchy ambience and food selection good enough for hotel standard.
I have tried other hotels around the bay and CBD but Intercontinental Sydney never let me down.

Room Tip: You got to get a view on the water
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  • Stayed: November 2012, traveled on business
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1  Thank FabR57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2012

Check in line was long, staff was helpful in holding bags as room was not ready yet. Room was average size-bed was comfortable. Views out looking the Sydney Bridge and Circular Quay are nice.. Another hotel blocks the view of the Opera House. Quick walk to Royal Botanical Gardens, Opera House and Circular Quay. Tried to purchase the club lounge and it was "too full" and could not obtain access- disappointed. Internet is extra $25 per day. Indoor pool, gym, and business center are readily accessible. Did not have a spa treatment.
Have to check your bill when home to verify all charges! I was billed for $300+ that I stated were not my charges. The hotel itself cannot verify why they are there!!! Intercontinental stated I have to file formal protest with credit card company to have it investigated further, as Intercontinental cannot find their own error to correct. Frustrating to call from states four times to resolve directly, to no avail. Manager was kind but not helpful in resolving their error.

Room Tip: Face the Sydney Harbor for best views. Higher floors better, but still hear ferries and cruise ships...
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  • Stayed: November 2012, traveled on business
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2  Thank Karetomuch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2012

We managed to book this hotel using Priority Club points for 4 nights in October for our honeymoon, and i have nothing but praise for the hotel, the staff and the location.

We managed to pay in advance to upgrade to a club room with view of the naval base/harbour and i would certainly suggest this to anyone, you get amazing views and Club intercontinental access due to upgrading.

Rooms are modern and big, with good bathrooms. The views and staff are the big plus for this hotel.

Upon checking in, very early due to arriving on a BA flight from London we headed out for a wonder and returned to find a bottle of wine, chocolates and a card congratulating us on our marriage.

Staff in club intercontinental are brilliant, always service with a smile and the club offers amazing views of the opera house and harbour bridge to have your breakfast looking at, or drinks in the evening.

Breakfast is included if you have Club access and this was a self service buffet with hot and cold options as well as made to order egg items, poached etc all served with a smile with as many hot drinks as you can manage

We made use of the concierge staff to book a tour, ask advice and arrange our transfer back to the airport and these guys were full of knowledge and really helpful.

We couldnt rate this hotel higher and would certainly visit again should we be fortunate enough to visit Australia again

Room Tip: either pay for or upgrade to harbour view club room ! well worth the extra
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  • Stayed: October 2012, traveled as a couple
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2  Thank cornishsimon1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2012

The senior staff member last night 14-11-12 went to extreme lengths to assist me with revising a booking made through a third party agency. She (Susea?) made a phone call on my behalf and assisted me in negotiating a satisfactory resolution so that i was extremely happy.
I feel her efforts warrant a extremely favorable mention, it was certainly appreciated and was beyond what i would expect as normal behaviour.
She has convinced me that they really care about their customers.
Thanks again.
Scott

  • Stayed: November 2012, traveled as a couple
    • Service
Thank Scott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 12, 2012

Managed to stay here for the weekend thanks to Hotwire. Great location and hotel. Room was really nice and they allowed me to check in early. Special thanks to entire concierge staff. Their suggestions were awesome and showed they had listened to me as they matched with what I was looking for. Always checked to make sure their suggestions would work before they sent me off. Would recommend, especially for those wanting to tour the city.

Room Tip: Great view of city from pool.
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  • Stayed: November 2012, traveled solo
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2  Thank DWBKY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Sydney

Address: 117 Macquarie Street, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Romantic Hotel in Sydney
#9 Family Hotel in Sydney
#10 Spa Hotel in Sydney
#15 Business Hotel in Sydney
#28 Luxury Hotel in Sydney
Price Range: $175 - $430 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Sydney 5*
Number of rooms: 509
Official Description (provided by the hotel):
InterContinental Sydney has been the luxury hotel of choice to meet, do business and unlock authentic experiences that make Australia's harbour city one of the best places in the world to live, work and visit. From its exceptional service and world-class facilities to luxury accommodation and rooftop Club InterContinental that overlooks Sydney harbour, it offers everything you need to make your time in the city count. With a total of 509 rooms and suites, 15 meetings and conferences spaces and dining options offering both seasonal fresh seafood buffet and a la carte dining, InterContinental Sydney caters for everyone. ... more   less 
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Also Known As:
Intercontinental Sydney Hotel Sydney
Sydney Intercontinental

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