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“The best a man (and a woman) can get”

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InterContinental Sydney
Ranked #25 of 178 Hotels in Sydney
Certificate of Excellence
Boston, Massachusetts
Level 4 Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“The best a man (and a woman) can get”
Reviewed November 5, 2012

Wonderful hotel, the best location - just 2 minutes walk from circular quay - the opera house and the botanic gardens. It is also easy walk to hyde park and the CBD. The view from (some of the) rooms is just amazing - the harbor, the bridge and the opera house. And if your room doesn't have a great view - go up to the upper most floor where the swimming pool and the gym is - and you will find the best view in Sydney!
The hotel is old, but very well maintained. Some of the furniture is old - but still the rooms are equipped with everything you just need. The service is outstanding, and it worth trying some of the hotel wonderful restaurants including the amazing cortile lounge, and cafe opera. Can't wait to stay there again!!!

Room Tip: The best rooms are those with the harbor view, but they are more expensive.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank drdudidu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khucker, General Manager at InterContinental Sydney, responded to this review, November 12, 2012
Dear drdudidu

Your review is appreciated and very pleasing to read.

Have to agree with your with regards to the great views from InterContinental Sydney and pleased you enjoyed our Cortile Bar during your stay.

Thank you again and we hope you have the opportunity to return to us also.

Yours sincerely
Clay Bennett-Bremner
Acting General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Rooms
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Adelaide, Australia
Level 4 Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed November 5, 2012

This hotel is in the best location in Sydney. It is so central to everything. The rooms are very comfortable and the Check in service is very good. If you are lucky you may spot a celebrity as they stay in this hotel. I have met Megan Gale and Justin Beiber.

Room Tip: when staying at this hotel, we always take the Club option which gives you fantastic views from the...
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eur02012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khucker, General Manager at InterContinental Sydney, responded to this review, November 12, 2012
Dear Euro2012

Thank you for your review and it was pleasing to read that you had a great stay as well as having the opportunity to see some celebrities.

Location of InterContinental Sydney is great and very handy to all the sights of Sydney.

We look forward to welcoming you once again in the future.

Yours sincerely
Clay Bennett-Bremner
Acting General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, South Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 4, 2012

My husband and I are well traveled. We tried to get a reservation at this hotel, but it was booked. We heard the bar was amazing so decided to go over and check it out. . We were treated as poorly as we have ever been treated. We were told to wait a half an hour, then another half an hour for access then told there was a private event.. Really??? We then went to the Shangria-la, just caught the sunset, which was spectacular! This will be our last attempt at an Intercontinental, which we will share with our friends.

  • Stayed November 2012, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Mary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khucker, General Manager at InterContinental Sydney, responded to this review, November 12, 2012
Dear Mary W

Please accept our sincerest apologies for the disappointing service received during your visit to InterContinental Sydney.

Your feedback has been shared with our Director of Food & Beverage.

Thank you for letting us know.

Yours sincerely
Clay Bennett-Bremner
Acting General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level 5 Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed November 3, 2012

Stayed at the Intercontinental for our wedding anniversary and the view was absolutely brilliant, with views of the harbor bridge and Circular Key. Because we got in late on the first night, we ordered room service - it was terrible - despite being hungry we couldn't eat it! However the rooms were nice and the staff friendly. The location of the hotel makes it accessible to many of Sydney's attractions.

  • Stayed March 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Kelly K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khucker, General Manager at InterContinental Sydney, responded to this review, November 12, 2012
Dear KellyK

Thank you for your review and we are pleased that overall you had an enjoyable stay with us, especially being your wedding anniversary.

Please accept our apologies for the disappointing room service meal, this information has been passed onto our Executive Chef.

Again thank you and we look forward to welcoming your return.

Yours sincerely
Clay Bennett-Bremner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fiji
Level 4 Contributor
47 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed November 3, 2012

Stayed for a couple of nights in October.As a very regular (3 months/year and IHC Platinum Ambassador), I was very surprised when I was told "of course you don't have club lounge access, based on your room type"! This is the first time across Asia Pacific in many countries that I have been told this. When asked why, the response was "we are different here". Decided not to cause a scene so left it at that. Otherwise the service and cleanliness (and staff attitude - other than the "barring" from the Club Lounge !!) were all first rate. Breakfast is amongst the finest I have experienced. Location is great, but the rooms are just getting a bit tired by international standards.

Room Tip: Harbour view is great
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank De_Chook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khucker, General Manager at InterContinental Sydney, responded to this review, November 12, 2012
Dear De_chook

Thank you for taking the time to write your review, it is appreciated.

Our apologies there was a misunderstanding with your expectations of an upgrade as a Plantinum Ambassador. The Ambassador program provides an upgrade to superior room type for Platinum Ambassadors, which is normally to the next room category. Royal Ambassadors only are extended complimentary Club access or suite upgrade. Again our apologies this was not explained to you upon arrival. This information is also provided in your Ambassador membership pack.

I am pleased though you found our breakfast buffet to be of a high standard and I do hope overall your stay was enjoyable.

We do look forward to welcoming your return to Intercontinental Sydney.

Yours sincerely
Clay Bennett-Bremner
Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Barbara, California
Level 5 Contributor
76 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed November 3, 2012

So I stayed here a few years ago on business and really enjoyed it. I just recently stayed as a Royal Ambassador and left thinking they didnt value my business. I checked into the hotel and they put me on the second lowest floor in a handicap room which normally is the lowest priced room on property. The shower is just one big room and no counter to use for shaving etc. They did give me club level access which was very stunning although when I actually used it they charged me for a beer. This is the first time I've visited a club room where they didnt offer free beverages or at least a selection. But thats fine but I was sort of put off by it.
Staff was great and always attentive. Love the location. If you are a loyal IC customer dont expect much in terms of benefits and upgrades...just book the room you want.

Stayed November 2012, traveled on business
Helpful?
Thank Andy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khucker, General Manager at InterContinental Sydney, responded to this review, November 12, 2012
Dear AndyM

Thank you for your review, I do hope you have received our request for further information to enable us to provide you with answers with regards to your room allocation.

As mentioned in our private message to you, Club InterContinental includes coffee, tea and soft drinks complimentary throughout the day, alcoholic beverages are complimentary during Twilight drinks / canapes from 5 - 7pm.

We do look forward to receiving further information from you.

Yours sincerely
Clay Bennett-Bremner
Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level 5 Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 3, 2012

I recently stayed at the InterContinental Sydney for 4 nights on a business trip. The location is quite good, being 5 minutes from Circular Quay, whilst the room was reasonably spacious and well appointed. However, what really irritated me was the fact that neither wifi or breakfast were included in the price, despite my being on a corporate rate. For the former, the hotel wanted to charge me A$25+ per day!!! That's more than most locals pay in a month. Sadly, this seems to be a common feature of Aussie hotels - in stark contrast to the US where its normally a standard inclusion in your room rate. Also the room service menu was very limited and the food quality not of a standard I'd have expected for a hotel of this rating.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank buaya65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khucker, General Manager at InterContinental Sydney, responded to this review, November 12, 2012
Dear buaya65

Thank you for taking the time to write your review.

You have mentioned you stayed on a Corporate rate, these rates are discounted and normally are a room only rate, which is advised on confirmation. Some companies do include such items when rates are set. We do have a Business Sense package which is tailored for the business traveller and includes breakfast as well as WiFi. This may be more suited to your needs.

Thank you again and we do look forward to welcoming your return.

Yours sincerely
Clay Bennett-Bremner
Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Sydney

Property: InterContinental Sydney
Address: 117 Macquarie Street, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Romantic Hotel in Sydney
#10 Spa Hotel in Sydney
#11 Family Hotel in Sydney
#15 Business Hotel in Sydney
#25 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — InterContinental Sydney 5*
Number of rooms: 509
Official Description (provided by the hotel):
InterContinental Sydney has been the luxury hotel of choice to meet, do business and unlock authentic experiences that make Australia's harbour city one of the best places in the world to live, work and visit. From its exceptional service and world-class facilities to luxury accommodation and rooftop Club InterContinental that overlooks Sydney harbour, it offers everything you need to make your time in the city count. With a total of 509 rooms and suites, 15 meetings and conferences spaces and dining options offering both seasonal fresh seafood buffet and a la carte dining, InterContinental Sydney caters for everyone. ... more   less 
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Also Known As:
Intercontinental Sydney Hotel Sydney
Sydney Intercontinental

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