- Free Wifi
As a long standing member of the Accor Advantage program I frequently stay in properties owned by the group and have alway found the rooms comfortable and most importantly quiet. On this occasion we booked a superior room.
On arrival the reception staff were very professional and friendly. However we were disappointed that a Superior room was in the basement on level one. The room did look out to the outdoor bar area but was quite a dark & dim room. Our main complaint is at the rooms down there have much passing traffic in noisy corridors with other guests & staff going to the restaurant on that level not to mention the public bathrooms next to our hotel rooms .once breakfast staff arrived it was impossible to sleep.
It was disappointing that we got such a room given we had upgraded to superior room & have been an Accor member for years. We certainly rethink our next stay in Sydney.
Thank you for taking the time to review your stay with us Shereebie.
I’m sorry to hear that you were impacted by noise on this occasion. These particular room types are enjoyed by a lot of people due to its easy access to the garden terrace and restaurant and bar. I can appreciate that this is not for everyone though. We do have some lovely rooms on the floors above. I have made a note of this on your file should you ever stay with us again.
Shereebie, don’t hesitate to contact me directly should you wish to discuss your stay further.
Thanks again for reviewing your stay and once again I’m sorry that it didnt live up to your expectation on this occasion.
Booked 2 rooms to stay Saturday 21st June. Rooms were very clean & tidy but small. We were given 2 rooms on the ground floor under stairwell. After attending a concert last night, we were late back to our rooms & someone either from the hotel or adjoining restaurant chose to drag the garbage bin up the side alley at 5.45am this morning. Stairwell can be noisy especially when you are in a room directly under the stairs. Beds were ok but pillows were only fair quality. Staff were courteous, polite & efficient. Great location if you want everything at your doorstep.
Thank you for your review. I hope you enjoyed the concert! I’m so sorry to hear that you were woken by bins being moved on the coble stone laneway. I can appreciate this is the last thing you need to hear after a late night. I’m sorry that this took away from the overall comfort of your stay.
Thank you for highlighting our staff as courteous, polite and efficient.
We hope we get to welcome you back in the future.
We took 3 rooms here on the Mother's Day weekend as we also had a family wedding in the area, and all I can say is that this place is the perfect location to launch any Sydney holiday from. Being an M gallery hotel, I was anticipating the accommodation to be very expensive. But although it is a little on the higher end of our limits, its more than makes up for it in its appointments and location. A cosy bar at the reception makes for a nice relaxing entry into the historic property. Being a building under the National Trust, this does mean some unfortunate modern conveniences ( no lift ) had to be forgone. But the hotel was wonderful, staff were perfect, nothing more to say! But make sure you have breakfast in the restaurant. Superb!
Such a wonderful review Dennis S.
Thanks so much for taking the time to pass on your experience. I’m really pleased to hear you enjoyed what we have to offer. We put a lot of effort in to getting it right, It’s a nice reward when someone lets us know we did!
We hope to welcome you back soon.
Boutique hotel in the heart of the rocks. Stylish, with eclectic design choices and without the hustle bustle of a big chain hotel. A stones throw from the harbour bridge and the rocks markets. Perfect for a weekend getaway.
Thanks so much for this wonderful review. I’m really pleased to hear that you loved our little boutique hotel! We hope this means we will be seeing you again soon?