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“Very good” 4 of 5 bubbles
Review of Four Seasons Hotel Sydney

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Four Seasons Hotel Sydney
Ranked #28 of 179 Hotels in Sydney
Certificate of Excellence
Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Very good”
4 of 5 bubbles Reviewed March 30, 2007

Stayed one night on business. Room was clean and well set out - had all facilities you would expect. Windows must have been double glazed as very quiet and could not hear the George Street traffic. Two minutes walk to Circular Quay so easy access to trains and ferries and a pleasant place for a stroll. Staff were friendly and efficient. Have stayed in a fair number of Sydney CBD hotels on business and reckon this is one of the better ones - will stay there again.

  • Stayed March 2007, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank aus99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Los Angeles
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed March 29, 2007

Just left the Four Seasons Sydney and am still at a loss as to how this hotel could possibly be a Four Seasons! We were booked to stay over a week and when we saw the room (rather, the tiny dark hole with a view of the expressway) we immediately decided to check out the next morning. We arrived quite late the night before and when we pulled up, there was not one person at the valet or at the door to greet us. I realize it was nearing midnight but come on, it's a Four Seasons, where's the service? We waited in our rental car for a few moments, thinking SOMEONE was bound to emerge and help us with our luggage and valet the car. No one came. I actually had to walk into the lobby and wave and say "hello?" to get the attention of the receptionists at the front desk. Finally, someone came out to help with the luggage cart.

As I said before, we were shocked upon entering the room, which was smaller than the smallest hotel room in NYC. There was about 2 feet between the foot of the bed and the TV cabinet so my fiance and I keep bumping into each other. We didn't even unpack our suitcases and could barely manuver about the room. We asked to be upgraded that evening to a larger room but were told that the hotel was booked at 110% capacity. When we mentioned that we had made our booking months in advance, it made no difference.

Overall, the lobby was nice and the hotel was clean. However, if you are expecting the service and room standard of a typical Four Seasons hotel, keep looking.

Stayed March 2007
Helpful?
3 Thank JBeers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sao paulo, brazil
Level Contributor
71 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed March 15, 2007

My husband, our 6-year-old daughter and I stayed at the Four Seasons Sydney from Dec 25th 2006 to Jan 05th 2007. We booked a Jr. Suite with city views. We found the hotel to be an excellent place to stay in Sydney, with a great location and flawless service. The room was fantastic, the staff always willing to help, the food we ordered from room service was nice and the outdoor pool very inviting on those hot summer days. Of course the hotel's decor is a bit dated, it is not a new hotel, but all the public areas were always clean, and the staff members ready to help. The only thing I think needs improvement is because the pool area is quite small ,there are not enough chairs , so quite often guests had nowhere to sit, which is something unnaceptable for a five-stars hotel. Other than that, we loved the Four Seasons and will definitely stay there on our next visit.

  • Liked — great room and excellent service
  • Disliked — price!
  • Stayed December 2006, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank claudiaspiandorim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey, USA
Level Contributor
115 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 bubbles Reviewed March 15, 2007

I stayed here for a week back in May 2006 with a large corporate group.

The hotel was very nice. The hotel in general didn't seem like a U.S. Four Seasons that I have been at, but it was quite a nice hotel. The rooms were a bit small.

Our room had a very nice view of Harbour Bridge and the Opera House which was nice.

While we didn't dine at the hotel resaturants, we did have buffet type meals in the business meeting rooms and ball rooms which were nice.

The location is a great one. It's right by the transportation hub- The Quay -- you can easily catch any bus or ferry or train anywhere you want to go -- it's right in walking distance.

All in all, it was a very nice hotel. I have no complaints. Syndey is just such a great city. I hope to return back there one day!

  • Liked — Great location and very classy hotel
  • Disliked — Small rooms- not very homey/warm feeling
  • Stayed May 2006, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank Suzy_Shopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
75 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
1 of 5 bubbles Reviewed March 4, 2007

I stayed in this hotel when it was the Regent on several occasions, and universally enjoyed the experience. I gather that FS are planning on upgrading the property ( I stayed with my wife in June 2006) but at last years visit, the place was dreadful. The room was expensive even by Sydney standards, and the room itself was old, badly in need of updating and impersonal.

The hotel was filled with conference attendees. They held meetings all over the place in common areas, the staff did nothing to stop this. This alone made the stay dreadful

The restaurant service was shocking, understaffed, meals left on tables well after guests had gone

Not up to four seasons standards. Great position, but there are so many great hotels in Sydney that I will not stay here again until it is taken to with a broom.

Stayed March 2007
Helpful?
2 Thank LyndhurstPrahran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
So Calif
Level Contributor
60 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
4 of 5 bubbles Reviewed March 1, 2007

Very nice hotel by the Circular Quay. Things I liked about the hotel are convenience to Opera House and ferries and the service. I didn't like the size of the rooms. Unless you book a Jr suite or suite (which are both very expensive), the rooms are tiny. Our teeenager traveled with us and since there aren't rooms with 2 beds, we ended up with a king and a roll-away. This took up quite a bit of walking area within the room. We had a highly discounted room so it really had no view except for the street below. The service though is unmatched, especially the housekeeping staff and the bathroom amenities. The food in the restaurants and coffee shop are expensive but its the 4 Seasons and quite frankly, food seemed expensive throughout Auastralia. Interent service was a daily $20 Au. a bit steep. I think more and more hotels should start providing free internet service since wireless connections are so cheap these days. It must be a real moneymaker for hotels though.

Stayed July 2006
Helpful?
Thank highloyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed February 22, 2007

We stayed in the Four Seasons Sydney over New Year. The hotel is desperately in need of a refurb; at the moment it might be a great place to host an Austin Powers party, but without any such fancy dress on hand to create the right vibe, it just looks passé. We stayed in a junior suite with a full harbour view, which was an amazing place for viewing the fireworks and very spacious, so we were able to have a few friends round to share the experience. But the decor was tired and dated, as was the bathroom. Yes, it's a city hotel, so no doubt many visitors are there on business and you don’t expect it to be the same as one of the resort hotels. Nevertheless, there are also many tourists, many of whom, like us, have no doubt booked on the strength of other Four Seasons properties and their experiences there. This was, unfortunately, sadly lacking and not comparable in any way. Even the service was simply not up to scratch, there were so many mistakes made - a room service order took 1½ hours to arrive, despite the fact they said it was on its way when we called to check after 50 minutes (clearly they were lying); when it arrived, the main courses were lukewarm (despite having been in a hot box - but by then we were so starving, we just ate it); the ice cream on the side of our dessert order was completely melted; we had the wrong pudding delivered with another room service order; and, our laundry and another room's was mixed up - and it took over a day to sort this out and get it back. When my boyfriend telephoned to complain at about 6pm one evening, we were informed that the hotel manager had already left for the night. We left a message with the person we spoke to for him to call us. When we left, four days later, the manager had still not returned our call. It started to make sense why the service is so bad - with a manager with that attitude, it’s really not surprising and the rest of the staff don't stand a chance. As my boyfriend said, "I've stayed in 15 other Four Seasons around the world and this one is definitely at the very bottom of that list." It might have great views, but we won't be going back. Next time, we’ll stay at the Hyatt.

  • Liked — The view from the room over the harbour - the only good thing about this hotel.
  • Disliked — Absolutely evetything else.
  • Stayed January 2007, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank Tripper35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Sydney

Property: Four Seasons Hotel Sydney
Address: 199 George Street, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney > The Rocks
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Sydney
#12 Spa Hotel in Sydney
#16 Romantic Hotel in Sydney
#25 Family Hotel in Sydney
#28 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $
Hotel Class:5 star — Four Seasons Hotel Sydney 5*
Number of rooms: 531
Official Description (provided by the hotel):
Stunningly situated overlooking Sydney Harbour in the historic Rocks district, a short walk from the city's shopping and business centres, Four Seasons is vibrant and elegant, with dramatic harbourfront views and a luxurious day spa featuring exclusive skincare and aromatherapy treatments. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Travelocity, Cheap Tickets, DerbySoft Ltd Shanghai HQ Supplier Direct and Jetsetter so you can book your Four Seasons Hotel Sydney reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
4 Seasons Hotel Sydney
Four Seasons Sydney
Sydney Four Seasons

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