Me and my partner stayed here for 4 nights. It was out first time to Sydney and first time to Australia so we wanted to treat ourselves so we chose the Four Seasons Sydney due to its luxurious looking rooms and good location.
Prior to arriving at the hotel, I pre-paid for the room in advance. I was aware of a 1.5% fee on credit card payments but I was not aware that the payment would be taken in multiple stages so on top of the 1.5% surcharge I also had two non-sterling charges from my bank (coming from the UK) I would have appreciated if this was advised to me in advance as I would of paid at the hotel if I had known.
The city view room was lovely and clean, great tea and coffee making facilities, bathroom, toiletries, large television and very comfortable big bed. The room was a little smaller than I was expecting but I guess this is because of its central location. Housekeeping were fantastic and cleaned the rooms very well, they were lovely and very polite. Our big window looking out to the city was amazing,
The hotel itself is very striking inside. The staff are very polite and helpful. We arrived much earlier than the check in time and we were in our room within 2 hours so excellent service from the staff. The self with our luggage almost immediately which was greatly appreciated after a very long flight from the UK. We were able to use the washrooms too.
When we arrived at the hotel and proceeded with check in, we were advised that there is currently an introductory rate which would be very beneficial to us. $90 for breakfast and wi-fi for the full 4 nights of our stay. We thought about it and then booked this the next morning. When we confirmed this the next morning we asked the reception staff to re-check the price was correct, which she did so we were not expecting a bill at the end of our stay for €90 X 3!! This was quickly dealt with once we mentioned what had happened.
The Wi-Fi can be quite slow and too much of a bother to arrange it. We spoke to 6 members of staff before we finally got our wi fi to log in correctly. A simple log in code would of done fine but it was much more complicated than that. We were told a few times that we should be able to log in now as this has been fixed for you and it still wasn't working. I would suggest avoiding the charge and use the free wi-fi in the city restaurants.
Breakfast in the executive lounge was fantastic. There was plenty of choice and the chef was brilliant. The daily specials that were cooked every morning by the chef was some of the best breakfast I have ever had! It was lovely to look out at the harbour every morning.
Overall I had an enjoyable stay, the hotel has a perfect location which you cannot fault. If I was to return to Sydney in the future, I would consider the Four Seasons again and I would recommend to others but I would be likely to try the Shangri La next door.
- Official Description (provided by the hotel):
- Stunningly situated overlooking Sydney Harbour in the historic Rocks district, a short walk from the city's shopping and business centres, Four Seasons Hotel Sydney is vibrant and elegant, with dramatic harbourfront views and a luxurious day spa featuring exclusive skincare and aromatherapy treatments. ... more less
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- Also Known As:
- 4 Seasons Hotel Sydney
- Four Seasons Sydney
- Sydney Four Seasons