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“Great hotel, fantastic location, two small imperfections.” 4 of 5 bubbles
Review of Hyatt Regency Sydney

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Hyatt Regency Sydney
Ranked #80 of 179 Hotels in Sydney
Melbourne, Australia
Level Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Great hotel, fantastic location, two small imperfections.”
4 of 5 bubbles Reviewed January 7, 2013

The view over Darling Harbour & access to shopping, restaurants & the city centre is excellent. Rooms were great, staff were excellent & so accommodating. I wanted to check out later and they gave me free Starwood membership and free check out at 12pm. I requested a stay to 6pm as we were flying out late & I was quite ill. I paid what I consider a small sum ($100) for the pleasure. I would certainly come back.The hotel in peak season (Jan 2013) cost us $156 per night which is an absolute bargain considering Sydney prices and the location.The small imperfections were that we had a badly stained (it looked like quite a large ink stain) doona cover. There was no top sheet on the bed which I had to request & when I asked for an additional blanket I was given a single blanket for a king sized bed.

Room Tip: Ask for a room with a view.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ooElektraoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSS, Manager at Hyatt Regency Sydney, responded to this review, January 8, 2013
Dear ooElektraoo,

Thank you for your review and taking the time to post your views online. I am glad to read that you were pleased with our great and convenient location in the city and the fine service you received from our associates. It is pleasing to hear that our team were able to assist you with a late check. I also appreciate your constructive comments concerning the bed linen which I have shared with our Executive Housekeeper for attention and follow up and I do apologise for the inconvenience this has cause you. We hope to welcome you back to the Four Points by Sheraton Sydney, Darling Harbour in the not so distant future.

Yours sincerely,
Steve Molnar
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,376 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed January 6, 2013

Great place to stay. Easy access to all the places of inerest with a fabulous view of the harbour.

There is a walkway from the hotel to the harbour area over the busy road, which is very convenient access to restaurents in the harbour area.

Great breakfast with a wide variety of items.

Staff was very helpful and pleasent.

Room Tip: Harbour view rooms on 4th floor was excellant.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lakshman M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSS, Manager at Hyatt Regency Sydney, responded to this review, January 8, 2013
Dear Lakshman M,

Thank you for your great review and taking the time to post your views on Tripadvisor. I am very delighted to know that you had an enjoyable ay with us . Customer satisfaction has a high priority at our hotel and it is very reassuring when we receive such positive feedback and learn that we have met our guest expectations. We look forward to welcoming you back to the Four Points by Sheraton Sydney, Darling Harbour, hopefully soon.

Yours sincerely,
Steve Molnar
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
73 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed January 5, 2013

This hotel offers great value ($180 per night for 2, with parking and breakfast) in an area that other hotels charge a lot more.
It is reasonably new with nice clean rooms and views over Darling Harbour, the bathroom is large with an airy feel, beds were comfortable and the air conditioning worked very well.
Hotel staff were in abundance and willing to assist at all times, even the cleaning staff smiled and said "good morning" which is nice. The breakfast was very abundant and even offered cooked to order any egg dish you require, breads, cereals, bacon, fruit was all fresh and tasty.
It would have scored an excellent rating had they not forgotten my omelette order which I had to re-order and wait for.
I would not hesitate to stay here again.

Room Tip: Ask for a room facing Darling Harbour for a great view.
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  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank realife01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSS, Manager at Hyatt Regency Sydney, responded to this review, January 6, 2013
Hi realife01,

We are grateful you have taken the time to review our hotel. It is pleasing to read you enjoyed all aspects of our hotel and the service provided. Your feedback is most important and will be shared to ensure we are always delivering on-brand service. We hope to welcome you back to our hotel in the future.

Yours sincerely,
Steve Molnar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed January 5, 2013

Excellent location in the heart of Darling Harbour, a few minutes walk to restaurants, Aquarium, Casino and shopping. Plenty to do, spent four days just enjoying the sights close by.
Staff were great, polite helpful and friendly.
Would definitely return here, don't think you could do much better. Only complaint was beds too soft.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bruen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSS, Manager at Hyatt Regency Sydney, responded to this review, January 6, 2013
Hi Bruen,

Thank you for reviewing your recent stay with us at the Four Points by Sheraton Sydney, Darling Harbour. I am pleased to read that you enjoyed our great location and fine service you received from our associates. I will be sure to pass on these compliments to our team. We hope to welcome you back to our hotel in the near future.

Yours sincerely,
Steve Molnar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
HONG KONG
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed January 5, 2013

We have stayed in this hotel for 5 nights including the new year eve. The rates of the hotels in Sydney were kinda crazy for the new year eve and almost triple of its normal rates. The location of this hotel is situated in CBD but not very convenient. It is next to the monorail station but monorail is not our preferred transportation. We didnt rent a car in sydney and our mainsport is Cityrail. The closest station is Town Hall and it takes at least 15-20mins.

When we checked in, our room was a twin bed room. We were so surprised as we have chosen a king size bed room at reservation and also specified that it was a honeymoon trip. We checked with the frontdesk and ask for a change of room. At first, she told us that we can move the two beds together so that it can be King size. We didn't accept this strange suggestion and request for a change. She told us to wait for 15 mins. We called her again after 20 mins and she said she was still busy and need another 15 mins. Finally, we got our room changed but this experience was kinda upset us at the start.

Apart from this, the hotel was good in all aspect. The breakfast has variety but the taste can be better. The services from the concierge is nice and helpful. The housekeeping was ok and always cheerful when greet us in the corridor.

We also have the complimentary drinks for our honeymoon stay.

One last thing, there were two computers in the lobby for guests'use, it was very slow and should be replaced.

Room Tip: Harbour View would be nice.
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jessomlam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSS, Manager at Hyatt Regency Sydney, responded to this review, January 10, 2013
Dear jessomlam,

Thank you for your feedback and taking the time to post a review of your stay at our hotel on Tripadvisor. I am sorry to hear that you have experienced some challenges during your visit and I sincerely apologise for the inconvenience caused with the initial bedding allocation. I am glad though that our Reception eventually was able to allocate you with your preferred room type, and overall your stay was pleasant in most aspects. Thank you for recognising the caring and friendly service of our associates, particularly, the Concierge and Housekeeping teams. I will make sure to pass your compliments to them. I also appreciate your constructive comments concerning your breakfast experience and our computers in the Lobby area which I have shared with our Food & Beverage and IT Department Heads for their attention and follow up. Hopefully, you will allow us the opportunity to welcome you back at the Four Points by Sheraton Darling Harbour when you are next in Sydney.

Yours sincerely,

Steve Molnar
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Level Contributor
73 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed January 4, 2013

I have stayed here on a few occasions and every time the staff have been excellent, the room has been great and when I have eaten onsite the food has been outstanding. I have also attended a function here a while ago which was excellent. The only down side here is the parking which is inconvenient I would expect a hotel of this level to have valet. A real positive here is the staff during one of my stays my wife suffered a illness that required an ambulance the staff were excellent in providing first aid and offering as much help as the could also following up that myself and the kids were ok as well.

Room Tip: A Darling Harbour View Room is great
See more room tips
  • Stayed May 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Glen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSS, Manager at Hyatt Regency Sydney, responded to this review, January 6, 2013
Hi Glen D,

Thank you for taking the time to review your recent stay with us. I appreciate both your positive and constructive feedback as they assist us in making future improvements. Customer care and comfort is certainly a focus at our hotel and it is most pleasing to hear you appreciate our hotel and the fine service received in this regard. I will ensure these kind words are shared with our team. I hope your nice impression will bring you back to our hotel in the near future.

Yours sincerely,
Steve Molnar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
los angeles
Level Contributor
64 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed January 3, 2013 via mobile

Stayed for four nights over Xmas. We arrived at 10 am and the friendly agent gave us our two rooms. The location is a couple of minutes from darling harbour. Rooms are clean Beds comfortable. Internet free in the lobby although a bit slow. Did not try the restaurant.

  • Stayed December 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank uswmnj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSS, Manager at Hyatt Regency Sydney, responded to this review, January 6, 2013
Hi uswmnj,

We are grateful you have taken the time to review our hotel. I am delighted to read that you were pleased with our hotel and great service received from our associates. I will be sure to pass on these compliments to our team and we hope to welcome you back to our hotel on your next stay in Sydney.

Yours sincerely,
Steve Molnar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Sydney

Property: Hyatt Regency Sydney
Address: 161 Sussex Street, Sydney, New South Wales 2000, Australia (Formerly Four Points by Sheraton Sydney, Darling Harbour)
Phone Number:
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#31 Romantic Hotel in Sydney
#34 Family Hotel in Sydney
#35 Business Hotel in Sydney
#72 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hyatt Regency Sydney 4.5*
Number of rooms: 648
Official Description (provided by the hotel):
Everything you need to travel the way you like. Located adjacent to Darling Harbour in Sydney's Central Business District (CBD), our hotel is a haven of relaxation for the business or leisure traveler. As Sydney's largest hotel, Hyatt Regency Sydney (formerly a Four Points by Sheraton Sydney, Darling Harbour)boasts 892 guestrooms, three dining experiences, and 3,450 square metres of flexible meeting space. We invite you to enjoy an unparalleled Australian getaway. Hyatt Regency Sydney has the facilities to cater for all your needs. This includes complimentary Wi-Fi, tour services, laundry services, convenient room service, 24-hour front desk, limousine service, car rentals, parking (for a fee) and babysitting services - We can help you with all of that! Plus our guests have complimentary access to a 24-hour fitness centre. Hungry? Enjoy a tasty meal in a casual setting. The Sailmaker features 272 seats and an Australian-inspired menu. The Rooftop Bar, an open-air rooftop lounge (opening late December), offers guests unparalleled views of Darling Harbour. The Lobby Bar is located in the lobby and serves coffee, tea, snacks, and alcoholic beverages, while the Regency Club Lounge (opening late December) offers Regency Club guests a daily continental breakfast and all-day refreshments. At any hour of day, room service is available with an extensive menu. Our guest rooms feature comfortable beds, large flat screen TVs, cable television, movies on-demand, over sized work desk, complimentary Wi-Fi, in-room safe, air conditioning, alarm clock, wake-up service, hairdryer, tea & coffee making facilities, and a free weekday newspaper (on-demand). ... more   less 
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Also Known As:
Four Points By Sheraton Darling Harbour Hotel Sydney
4 Points By Sheraton Darling Harbour
Four Points Darling Harbour
Four Points Sydney
Sheraton Sydney
Sydney Four Points
Sydney Sheraton

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