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“Work Trip”

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Novotel Sydney Central
Ranked #63 of 178 Hotels in Sydney
Certificate of Excellence
Wollongong, Australia
Level 3 Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Work Trip”
Reviewed March 14, 2014

I was there for one night on business and I cannot fault the room, the service or the breakfast. Admittedly, check out was a bit of a drawn out process as everyone was leaving at the same time but I wouldn't hesitate to stay there again for work.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cassandra F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review, April 3, 2014
Dear Cassandra,

We appreciate your feedback and will share it with our team. Thank you for your review and we hope to welcome you back soon in Sydney.

Yours Faithfully,
Danesh Bamji
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,299 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Surfers Paradise, Australia
1 review
Reviewed March 12, 2014

Went to our booked (three weeks prior) refurbished King room only to find a twin room and was given no apology. The room was only half finished, damaged cabinetry, no artwork and very depressing. The Manager said that all the King rooms were booked and wasn't prepared to do anything about it. After demanding a king room was told that one would be available in a further two hours. This room was much the same and the air conditioning unit was very loud and very little sleep was had.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Dan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review, April 3, 2014
Dear Dan,

We appreciate your comments and apologize for the unacceptable and inconvenient issues you encountered. We strive to exceed guest expectations and on this occasion it is clear that we fell short of our standard. We will share your review with the appropriate management so we may make the necessary improvements. Thank you for your valuable input and we hope you return so we have the opportunity to restore your affinity for Novotel Sydney Central.
Yours Faithfully
Danesh Bamji
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wagga Wagga, Australia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 12, 2014

Great location, great staff only let down by little issues with the cleaning staff who did not replace items. Otherwise excellent service, comfortable room, quiet and reasonable rates. Really easy walk to Chinatown and Paddy's market and only a short distance to the CBD.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Hugh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review, April 3, 2014
Dear Hugh,

Thanks very much for your good review. I will share your constructive feedback with our team to see how we may make improvements going forward.
We hope to welcome you back soon in Sydney.
Yours Faithfully
Danesh Bamji
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glendora, California
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 12, 2014

Stayed here for 2 nights during a visit to Australia. Front desk staff were very helpful and the location was very close to the Central train station without being right on a busy street. Also very close to Paddy's market and several inexpensive restaurants.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amt652013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review, April 3, 2014
Dear amt,
Thank you for choosing to stay with us recently and taking the time to post your feedback on Tripadvisor. It is very pleasing to read that you enjoyed every aspect of your stay and we certainly look forward to welcoming you back in the near future. Kind Regards
Danesh Bamji
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Sydney Central

Property: Novotel Sydney Central
Address: 169-179 Thomas St, Sydney, New South Wales 2000, Australia (Formerly Citigate Central Sydney)
Location: Australia > New South Wales > Sydney > Chinatown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#58 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Sydney Central 4*
Number of rooms: 255
Official Description (provided by the hotel):
Novotel Sydney Central, located in the heart of the vibrant Sydney,is perfect for both corporate and leisure travellers. We are situated close to many famous Sydney attractions including Darling Harbour, Capitol Theatre, Sydney Entertainment Centre, and an array of shopping and entertainment venues.To ensure your stay is comfortable and enjoyable, guests can take advantage of our range of our hotel services and recreation facilities including the Field House Restaurant & Bar located in the hotel lobby, a rooftop swimming pool and 24hr reception and room service. ... more   less 
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Also Known As:
Citigate Central Sydney Hotel Sydney
Citigate Central Hotel Sydney
Sydney Citigate Central Hotel

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