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Novotel Sydney Central
Ranked #65 of 177 Hotels in Sydney
Certificate of Excellence
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1,275 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (126)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
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  • Any
English first
Lapstone
Level Contributor
321 reviews
204 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
Reviewed September 30, 2013

Stayed 2 nights at this Novotel and was pleased with the comfort and size of the room. The bathroom was a little cramped but well tiled and a good shower over the bath. I thought that one of the blank walls in the bedroom could have done with a picture though.
There is a lot of building work going on across the road from the front of the hotel and it looks like that will continue for a time yet. The noise was not apparent within our room though, but it did come through into the foyer. The view to Darling Harbour from the hotel will be almost completely blocked by the new building opposite, and there are buildings already in place on both sides of the Novotel, so don't expect any great panaroma from your window.
There is an outdor heated pool on Level 8 which we enjoyed and there is also a gymnasium that we didn't use. The breakfast was excellent and the service pretty good, except that there was quite a queu at checkout on my departure.
The hotel is only a 5 or 6 minute walk to Darling Harbour, and about the same to Sydney Central station. It is also within walking distance to the centre of Sydney, but there are plenty of buses leaving from near the hotel that will take you there.

Room Tip: A room at the 3 top levels of this 18 storey hotel are the only ones with a reasonable view.
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank ShepLapstone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review, January 12, 2014
Dear ShepLapstone,

Thank you for your enthusiastic endorsement and thorough review. We are so pleased you enjoyed your stay at Novotel Sydney Central. We look forward to your return visit.

Yours Faithfully,

Danesh Bamji
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Armidale, Australia
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 24, 2013 via mobile

Stayed at the Novetel for a work conference. They have great facilities for a conference. The rooms are comfortable, decent sized and clean. Staff are accommodating and food at the hotel was good. Very close to darling harbour and some great asian restaurants.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aussiesteve83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review, October 3, 2013
Dear aussiesteve83,

Thank you very much for your valuable feedback.

We are overjoyed to hear that you had an enjoyable stay at our hotel.

We hope to see you back soon!

Kind regards,
Danesh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leumeah, Australia
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 24, 2013

We stayed here last sunday to enjoy a getaway in Sydney. This is the second time this year that we stayed; both visits were excellent.
The staff are very friendly, personable and helpful.
The rooms are comfortable and spacious (maybe not the shower - could be slightly bigger or not have the soap rack annoyingly close to your side).
Both times we liked the view - there is a lot of construction going on and our 4 and 6 year old boys loved watching the builders at work, especially from the pool.
The location is excellent, a quick walk to Chinatown for a yum cha or a cheap meal and an easy walk or bus ride into the main shopping precincts.
I have already rebooked to stay next week for two nights with another family - this hotel is only 45minutes from my house but it feels like a wonderful escape. Thank you for your hospitality Novotel Sydney Central - and your excellent deals Accor Advantage Plus!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Intrepidexplorer_Mel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review, October 3, 2013
Dear Intrepidexplorer_Mel,

We are glad you & your family enjoyed your stay with us.

You are correct in noting the area is undertaking extensive redevelopment and the area is arguably one of the most exciting sites in Sydney at the moment. Fortunately there is minimal noise impact on our hotel as the works carried out are not loud and the development is only allowed up until 5pm.

As you may have noticed we also have a Kids corner with a lot of fun stuff and am sure your 4 & 6 year old boys will love spending time there too.

Your feedback about the friendly & helpful staff has been shared with our team.

We look forward to welcoming you back soon.

Thank you for the top marks.

Kind regards, Danesh Bamji
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 24, 2013

I stayed here by mistake actually, thinking I had booked a different Novotel, so really I stuffed up here!

HOWEVER, the service was terrible. Got sent to the worng room on check-in (had paid for a better room and knew it was wrong as there was no balcony) and the staff said I must have made a mistake. Luckily I have my email confirmation handy on my iphone so that fixed that.

The hotel was undergoing renovations at the time so it was very noisy. The interior was very drab and I believe if they are going to do that the rates should drop considerably.

Horrible experience.

Although.... the rooftop spa and pool were good. Simplistic but lots of fun to relax in at night time.

Location was ok. Close to the station.

Room Tip: ALWAYS have your booking confirmation handy!
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nikki N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
88 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed September 19, 2013

Stayed here at late notice, and it had just opened as Novotel.

Flew in from LAX and dropped bag off at 8am. I was impressed they had a room ready for me!

Breakfast was good & fair value, especially if you have Accor Advantage Plus.

Room was nice. Was on top floor. not really any view on my side of the building.

Bed was OK - for a work trip I was happy with all this as I wasnt spending much time in the room.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OzBJM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review, October 3, 2013
Dear OzBJM,

Thank you very much for your valuable feedback.

We hope to see you back soon.

Kind regards,
Danesh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Sydney Central

Property: Novotel Sydney Central
Address: 169-179 Thomas St, Sydney, New South Wales 2000, Australia (Formerly Citigate Central Sydney)
Location: Australia > New South Wales > Sydney > Chinatown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#60 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Sydney Central 4*
Number of rooms: 255
Official Description (provided by the hotel):
Novotel Sydney Central, located in the heart of the vibrant Sydney,is perfect for both corporate and leisure travellers. We are situated close to many famous Sydney attractions including Darling Harbour, Capitol Theatre, Sydney Entertainment Centre, and an array of shopping and entertainment venues.To ensure your stay is comfortable and enjoyable, guests can take advantage of our range of our hotel services and recreation facilities including the Field House Restaurant & Bar located in the hotel lobby, a rooftop swimming pool and 24hr reception and room service. ... more   less 
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Also Known As:
Citigate Central Sydney Hotel Sydney
Citigate Central Hotel Sydney
Sydney Citigate Central Hotel

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