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This was a disappointing stay for a Novotel and I think there's a lot better hotels than this one in Sydney. The location was central to Chinatown and the train station however. The rooms really need some TLC and updating - the room I was in was extremely stuffy and had a strange smell. I was glad I was only there for one night. The staff were helpful and friendly though.
Thank you for providing us your feedback.
We would like to advise you that all the hotel rooms have been fully refurbished since you last stayed with us in June. The hotel is now upto date with all the modern facilities that you would expect from a Novotel hotel. If you give us another chance, I am sure you will really enjoy your next stay.
Your feedback regarding helpful and friendly staff has been passed onto all our team members.
We were not very happy with the size of our room it was very small. We paid extra for a big room with a city view, however our room was small and we did not have much of a view. We did enjoy the pool and the breakfast