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“Great Central Location with Reasonable Parking Fees!” 4 of 5 bubbles
Review of Novotel Sydney Central

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Novotel Sydney Central
Ranked #63 of 179 Hotels in Sydney
Australia
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Great Central Location with Reasonable Parking Fees!”
4 of 5 bubbles Reviewed September 1, 2013

Stayed for one night with a friend on a Friday Night. Booked through Wotif as a wot hotel deal for $124.

Arrived and found a park relatively easily in the car park adjoining the hotel. The Reception staff were friendly and efficient and were able to meet our request for a twin room despite the wot hotel deal not being able to guarantee this.

The room was a reasonable size and had obviously been updated. The finish could have been better but the overall standard was good. The swimming pool was lovely and has some nice views over the city.

We found the location of this hotel to be the best thing, a few minutes walk to Central Station and plenty of cheap places to eat nearby. The staff were friendly at efficient at both check in and check out and happily stored our bags for a few hours after check out. I found the $23 overnight parking fee very reasonable considering the hotels location.

Would stay again at this price for sure.

  • Stayed August 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank M B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review, September 4, 2013
Dear M B,

happy to hear you had a good time and spent your visit also looking around the area - there is ALWAYS something going on around here.

Please let me know if i can ever help with arrangement for your next stay, thank you for the feedback.

Kind regards,
Danesh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,212 reviews from our community

Traveler rating
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    519
    253
    82
    43
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Adelaide, Australia
1 review
5 of 5 bubbles Reviewed September 1, 2013

I would recommend this hotal for ease of access to city, great restuarants nearby, walking distanceo shops and central city, down to the harbour as well. Staff were extremely helpful and i noted that people attending a convention spoke veryh ighly of the hotel.

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank 496Doris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed August 26, 2013

I stayed here for 2 nights and was very happy with our room. It was spacious, clean and had all the basic amenities (blow dryer, ironing board, kettle etc.). The hotel is modern and my room looked well kept (I'm sure other rooms have more wear and tear but I was fortunate enough to have a room that looked and felt newly renovated. I found the location convenient as it is very close to Central Station and walking distance to Chinatown. I took the train to the airport and it took about 10-15 minutes and takes you right to the terminal. It's a quick taxi ride to Darling Harbour (cost me about $7). They offer a great breakfast buffet with plenty of options to choose from. There is a computer with free internet and printer in the lobby....which was great for checking in for my flight and printing boarding passes, email etc. I would stay here again and I recommend it as it met all my expectations....those being a (very) clean room with functioning amenities and helpful enough staff when called upon. My experience with the staff was all positive. In fact, I found many of the wait staff in the restaurant to be fantastic as I was traveling with my 5 year old son and they were very accommodating and sweet to us. I didn't make any special requests so I can't comment on the staff's proficiency at handling them.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lynette S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review, September 4, 2013
Dear MissL604,

It’s nice to hear you enjoyed your time in Australia and our hotel. Families and kids is something we are really focusing on right now as we try and make the visit as enjoyable as possible - for both mum and dad and the kids. Hope you also got the time to enjoy the free children’s play park a few minutes’ walk down the road - its fantastic.

Kind regards,
Danesh Bamji
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
147 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed August 25, 2013

I always stay here while on business. Although it has changed names and owners many times over the years it's still remains fairly consistent for the solo business traveller. I like it because it has a great pool, it's is close to Chinatown for dinner, and it's close to the entertainment district too. The rooms are always neat and clean and service is efficient. Good parking as well.

  • Stayed January 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank da_griswalds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review, September 4, 2013
Dear da_griswalds,

Thank you for your loyalty over the years. I cannot ascertain your surname which is fine however on your next visit please let me know when you arrive (or call me to make your next booking) as I would love to welcome you back personally and introduce myself.

I am pleased you have noticed and like the enhancements we have recently made.

Kind regards,
Danesh Bamji
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed August 21, 2013

We booked 4 rooms on first night and I decided to join my family. During the moving from my own room to level 9 I left a pair of shoes behind, which I realized 4 hrs later when I wanted to change shoes. Called house keeping to check lost and found - they told me nothing has been found. I was adamant that I left the shoes behind and they should look for it. After 3 hours waiting for the news though I was kept updated by the assistant duty manager that the cleaner did found my shoes but did not give it to lost and found, so they had to look for my shoes on trollies and they said they have found at least 5 pairs of someone else's shoes! Really? Finally they found my shoes and it was returned to me. Great effort, though I can imagine the other guests that has given up their shoes?

The location was great, walking distance to central station, china town and CBD. Room was clean though the pillows might need some new ones. at 7 AM we were all awake due to construction behind our hotel, so dont expect a sleep in on weekdays.

Went to swimming pool and it was heated out door pool. It was great! Only one little thing need to be improved, the timing of the whirlpool should be longer as after 5 minutes we have to get out in the cold to turn the whirlpool on again. It is annoying.

Breakfast option was not extravagant with 22 dollar you really dont want to expect a lot.
I was willing to forgive the housekeeping team in this hotel until my nephew left behind his stuffed tiger (his sleeping buddy). I know we should look after our own belonging, but it was inside the room when we checked out. We came back 6 hrs later after we checked out and it was declared lost by the front office team, because NO ONE in house keeping has returned the toy to lost and found.

I am thinking, if it was staffs' laziness or poor policy/procedures on lost and found?
With 2 silly events like this and one very upset 8 yrs old boy, I am unsure if I want to go back to stay in this hotel. Or if I ever going back in this hotel I will make sure to check everything before I go or I have to be prepare to lose it.

Room Tip: top floor closer to george street side. the construction on the other side will wake you up!
See more room tips
  • Stayed August 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank SCOOBIEDOODLE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed August 16, 2013 via mobile

Booked to stay for a weekend through a third party website. We were told that if we checked in late we could check out late too. When we arrived at the hotel, we were told that in fact we were not allowed to check in before 7pm. This was never made clear and staff didn't seem to be concerned about helping us or giving us options. Accordingly we had to wait 5 hours to check in. Room was nice, however the bathroom needed some attention (cracked tiles etc.) Parking is very expensive but this is not a huge issue as the location is good, just a pity about the construction nearby. Overall not a bad place to stay but very little emphasis on customer service, especially if you're only having a short stay.

  • Stayed January 2013
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank N_856
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Sydney Central

Property: Novotel Sydney Central
Address: 169-179 Thomas St, Sydney, New South Wales 2000, Australia (Formerly Citigate Central Sydney)
Location: Australia > New South Wales > Sydney > Chinatown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#58 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Sydney Central 4*
Number of rooms: 255
Official Description (provided by the hotel):
Novotel Sydney Central, located in the heart of the vibrant Sydney,is perfect for both corporate and leisure travellers. We are situated close to many famous Sydney attractions including Darling Harbour, Capitol Theatre, Sydney Entertainment Centre, and an array of shopping and entertainment venues.To ensure your stay is comfortable and enjoyable, guests can take advantage of our range of our hotel services and recreation facilities including the Field House Restaurant & Bar located in the hotel lobby, a rooftop swimming pool and 24hr reception and room service. ... more   less 
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Also Known As:
Citigate Central Sydney Hotel Sydney
Citigate Central Hotel Sydney
Sydney Citigate Central Hotel

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