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“Good business hotel for Sydney conference centre” 4 of 5 bubbles
Review of Novotel Sydney Central

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Novotel Sydney Central
Ranked #63 of 179 Hotels in Sydney
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1,212 reviews from our community

Traveler rating
    315
    519
    253
    82
    43
See reviews for
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300
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed June 22, 2013

This motel is close to central railway, china town, light rail making access to the city of Sydney and circular Quay very easy.
The double room was clean and tidy and furnished with up to date decor. The bathroom was a little small but very neat and clean with white linen and complimentary bathroom items.
service was excellent, nothing was a bother. The front of office staff were friendly and helpful. Service to assist with taking luggage to our vehicle was a nice touch.

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank pjmungo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review, July 3, 2013
Dear PJMungo,
Thank you for your comments and kind words about my team. I will share your feedback with them at our daily team brief tomorrow morning.
Hope to see you here again soon.
Kind regards,
Danesh Bamji
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed June 20, 2013

We stayed at this property for 8 nights and found the room to be well appointed and quite large. The breakfast buffet was always well stocked and varied several times during our stay. Had dinner once and the food was superb. All the staff we encountered were excellent and were prepared to go the extra mile to help us. Will probably stay again.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Stephen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review, July 3, 2013
Dear StephenM,
I am pleased you enjoyed your stay with us. Appreciate your comments about my team which I will pass on tomorrow in our team meeting.
Please let me know if i can ever look after you in the future.
Kind regards,
Danesh Bamji
General Manager
02 9281 6888
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Goulburn, Australia
1 review
4 of 5 bubbles Reviewed June 19, 2013

Great location with friendly and prompt reception. Dining experience very good. Only issue was the lack of furniture in the room. There was only 1 armchair and no table with chairs to sit at, to have tea/coffee or room service . The desk chair obscured the view of the TV.

  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank suegibri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review, July 3, 2013
Dear Suegibri,
I am happy to read you enjoyed your stay. The room you stayed in is brand new and the layout is still be rolled out throughout the hotel. I have noted this feedback with thanks and will pass this onto our development company looking after our refurbishment this evening. I appreciate you taking the time to mention this.
Please let me know if I can ever assist in the future.
Kind regards,
Danesh Bamji
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed June 18, 2013

Hotel was a expensive for what it was but it was a holiday weekend. was disappointed to pay extra to upgrade to a harbour view room which in reality had a glimpse of the harbour but a great view of the building site over the road.

The furniture in our room was showing it's age and the rom was a bit bare with only one bedside table and no pictures on the walls. . There were some toiletries missing from the bathroom on arrival bur this was quickly rectified. All in all just an average hotel.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank deei49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review, July 3, 2013
Dear Deei49,
I am sorry you were disappointed with your stay. We are currently refurbishing our entire hotel and only have a few floors to go before we are complete. I will address the toiletries comment tomorrow with my team to ensure this is not over looked in the future.
If you are visiting Sydney again please feel free to contact me and allow me to ensure your stay is perfect.
Kind regards,
Danesh Bamji
02 92816888
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 bubbles Reviewed June 18, 2013

Great Stay, close to everything,lifts need attention, great comfortable beds, can't comment on service as didn't have any issues and didn't really see anyone except the reception staff who were excellent.

  • Stayed June 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review, July 3, 2013
Thank you for comments and i am pleased you enjoyed your stay. I have noted your feedback on the lifts and while perfectly safe, we have decided the slight vibration will be addressed by replacing all the relevant parts with brand new. This will ensure a perfectly smooth ride.
Hope to see you again soon.
Kind regards,
Danesh Bamji
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Sydney Central

Property: Novotel Sydney Central
Address: 169-179 Thomas St, Sydney, New South Wales 2000, Australia (Formerly Citigate Central Sydney)
Location: Australia > New South Wales > Sydney > Chinatown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#58 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Sydney Central 4*
Number of rooms: 255
Official Description (provided by the hotel):
Novotel Sydney Central, located in the heart of the vibrant Sydney,is perfect for both corporate and leisure travellers. We are situated close to many famous Sydney attractions including Darling Harbour, Capitol Theatre, Sydney Entertainment Centre, and an array of shopping and entertainment venues.To ensure your stay is comfortable and enjoyable, guests can take advantage of our range of our hotel services and recreation facilities including the Field House Restaurant & Bar located in the hotel lobby, a rooftop swimming pool and 24hr reception and room service. ... more   less 
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Also Known As:
Citigate Central Sydney Hotel Sydney
Citigate Central Hotel Sydney
Sydney Citigate Central Hotel

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