We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Just a average hotel”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Novotel Sydney Central
Ranked #62 of 178 Hotels in Sydney
Certificate of Excellence
Sydney, Australia
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Just a average hotel”
Reviewed June 18, 2013

Hotel was a expensive for what it was but it was a holiday weekend. was disappointed to pay extra to upgrade to a harbour view room which in reality had a glimpse of the harbour but a great view of the building site over the road.

The furniture in our room was showing it's age and the rom was a bit bare with only one bedside table and no pictures on the walls. . There were some toiletries missing from the bathroom on arrival bur this was quickly rectified. All in all just an average hotel.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank deei49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review, July 3, 2013
Dear Deei49,
I am sorry you were disappointed with your stay. We are currently refurbishing our entire hotel and only have a few floors to go before we are complete. I will address the toiletries comment tomorrow with my team to ensure this is not over looked in the future.
If you are visiting Sydney again please feel free to contact me and allow me to ensure your stay is perfect.
Kind regards,
Danesh Bamji
02 92816888
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,299 reviews from our community

Traveler rating
    355
    554
    261
    85
    44
See reviews for
455
306
64
322
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Terrigal, Australia
2 reviews
Reviewed June 18, 2013

Great Stay, close to everything,lifts need attention, great comfortable beds, can't comment on service as didn't have any issues and didn't really see anyone except the reception staff who were excellent.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Heather Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review, July 3, 2013
Thank you for comments and i am pleased you enjoyed your stay. I have noted your feedback on the lifts and while perfectly safe, we have decided the slight vibration will be addressed by replacing all the relevant parts with brand new. This will ensure a perfectly smooth ride.
Hope to see you again soon.
Kind regards,
Danesh Bamji
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ulladulla, Australia
1 review
Reviewed June 16, 2013

This is a great hotel to stay at, and I have stayed there several times before.
The service is always spot on, the staff are efficient, friendly and helpful.
The rooms are very spacious, but maybe some fixtures are showing their age.
There is lots to like about this hotel, including the size of the roooms; the comfortable beds; and the location is central to everything.
There is nothing that I dislike about this hotel.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank lynhiston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review, July 3, 2013
Dear lynhiston,
Lovely to read you were very satisfied with your stay – we hope to welcome you back in the future.
Please let me know if I can ever be of assistance.
Kind regards,
Danesh Bamji
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviewed June 15, 2013

Hotel was presented very well and the staff were very friendly. I personally found the bed a little firm and the room aircinditioning too noisy to leave on whilst sleeping. Otherwise it really was the perfect venue - close tomrailwaynstation a plus. Breakfast was lovely.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank JAH13138
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review, July 3, 2013
Dear JAH13138,
Thank you for the feedback – I am not sure which room you stayed in however please do note we are currently rolling out brand new Novotel beds in all our guest rooms. This process will be complete by August this year.
We hope to see you again soon.
Kind regard,
Danesh Bamji
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
Reviewed June 15, 2013

Arrived late at night and check in was smooth and avoided unnecessary repetition. Breakfast was offered at lower price than on the web which was welcomed. The staff member said he would note our breakfast but this did not happen as when arriving at breakfast the following morning our room numbers were not on the list. Clean, neat, comfortable and great value as an Advantage Plus Member.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Aehocking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review, July 3, 2013
Dear Aehocking,
We are pleased you enjoyed your visit. I am sorry to read of the confusion with your breakfast and I will touch base with our restaurant in the morning to ensure all procedures in place are being followed.
We hope to see you again soon.
Kind regards,
DB
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
WA
Level 6 Contributor
52 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed June 13, 2013

There’s no point in mincing words here. The old Citi Gate hotel was rapidly turning into a dump!

That was before it was bought-over by its current owners, the Novotel chain.

Everything now is just so much better.

Right from the moment you arrive, you get the feeling that you are in the company of a group of people who really want to be there. Not a collection of individuals thrown together by happenstance and who are only biding their time until a better offer comes along.

I spent 3-nights at the hotel (again on business) in a room on the 12th floor. For an inner-city hotel, the rooms are large-likewise with mine. The room was airy and had a freshened feel to it. The bathroom was new and those horrible 1970 shower curtains have been replaced by nice clean glass.

The bed was comfortable and made for a good night’s sleep.

After a day of meetings and being away from home there’s only one thing I’m after- that’s a well cooked meal. Not an overly fancy one with a million different ingredients. Just a simple, flavoursome meal, cooked by someone who knows what they are doing.

At last you can now get that at this hotel!

For a long time the “joke” at this hotel was- if you could guess what the main was supposed to be- you got it for free…

The chicken Maryland I had on the first night was so authentic; it came to the plate playing a banjo. And the salmon on the other evening was cooked too perfection. I was very happy.

The only tiny point of contention still is the lifts. It takes an age during the busy periods to get both up and down.

The above said. This hotel still isn’t a five star property (nor is it sold like that).

It’s perfect for business and ideal for the one or two night stopover in Sydney.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PerthMovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review, July 3, 2013
Dear PerthMovers,
I am very happy to read you have noticed the huge changes we are trying to make in order to improve our customer experience. The refurbishment process for the lobby is now complete and the process for our rooms will be fully complete by August - we cannot wait. I have noted your feedback on the lift and I am pleased to be able to advise this vibration, while safe, is being addressed as we replace these parts with brand new items meaning a super smooth ride very shortly.
It sounds like you stay with us often so please let me know how I can assist you on your next stay – I would love to say hello.
Kind regards,
Danesh Bamji
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 3 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 11, 2013

The staff were amazing, so genuinely helpful!!!!! I celebrated my birthday and they were very thoughtful. It is the old citigate so the rooms were a little tired but I think they are renovating. The breakfast was fantastic! The location was great as it suited us and our 2 children. Right next to central station and the free shuttle service that goes down to circular key. 10-15 walk to the heart of darling harbour. Sydney was vet very busy with people because of the queens birthday long weekend which involved Vivid. So we were glad to stay out of the quay.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tmalfa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Sydney hotels
Mercure Sydney
#63 of 178 in Sydney
4,868 reviews
Chinatown
The Ultimo
The Ultimo
#53 of 178 in Sydney
280 reviews
Show Prices
Show Prices
Show Prices
Central Business District
Novotel Sydney on Darling Harbour
Chinatown
Rendezvous Hotel Sydney Central
Show Prices
Show Prices
Show Prices

Been to Novotel Sydney Central? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Sydney Central

Property: Novotel Sydney Central
Address: 169-179 Thomas St, Sydney, New South Wales 2000, Australia (Formerly Citigate Central Sydney)
Location: Australia > New South Wales > Sydney > Chinatown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#57 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Sydney Central 4*
Number of rooms: 255
Official Description (provided by the hotel):
Novotel Sydney Central, located in the heart of the vibrant Sydney,is perfect for both corporate and leisure travellers. We are situated close to many famous Sydney attractions including Darling Harbour, Capitol Theatre, Sydney Entertainment Centre, and an array of shopping and entertainment venues.To ensure your stay is comfortable and enjoyable, guests can take advantage of our range of our hotel services and recreation facilities including the Field House Restaurant & Bar located in the hotel lobby, a rooftop swimming pool and 24hr reception and room service. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Expedia, ACCOR, Agoda, Cheap Tickets, Priceline, Cancelon, Travelocity, TripOnline SA, Hotwire and HotelQuickly so you can book your Novotel Sydney Central reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Citigate Central Sydney Hotel Sydney
Citigate Central Hotel Sydney
Sydney Citigate Central Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing