I was assigned to room 1820 at the 18th floor. Even before I put down my luggage, I found the room is very noisy -- the fun in the washroom creates load noise continuously. I called the reception and also talked to the receptionist before I went out for my late dinner. They promised to fix it.
I came back and asked the receptionist whether the problem was fixed. He is honest, telling me that the building is too old and most of the rooms have the problem of noise. The staff who just checked my room was there, and confirmed that the room was noisy and the noise was caused by the fan in the washroom.
Surprisingly, the receptionist told me that they cannot do anything to fix the problem. The hotel is full, they cannot move me to another room. No, absolutely they cannot do anything. I have to stay with the room.
I am now writing this review in the noisy room. After realizing that I have to spend tonight in this room, I found that the basin was glued from a few broken pieces -- I have not seen any hotel washroom as ugly as this one!
That is enough. If you want a room that can be called a hotel room, stay away from this hotel. No, complaining to the staffs there is just wasting your time.
- Official Description (provided by the hotel):
- Novotel Sydney Central, located in the heart of the vibrant Sydney,is perfect for both corporate and leisure travellers. We are situated close to many famous Sydney attractions including Darling Harbour, Capitol Theatre, Sydney Entertainment Centre, and an array of shopping and entertainment venues.To ensure your stay is comfortable and enjoyable, guests can take advantage of our range of our hotel services and recreation facilities including the Field House Restaurant & Bar located in the hotel lobby, a rooftop swimming pool and 24hr reception and room service. ... more less
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- Also Known As:
- Citigate Central Sydney Hotel Sydney
- Citigate Central Hotel Sydney
- Sydney Citigate Central Hotel