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“Brilliant stay in a brilliant hotel”

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Shangri-La Hotel Sydney
Ranked #32 of 178 Hotels in Sydney
Certificate of Excellence
Reviewed August 17, 2013

I stayed in a Horizon Club Premier Room level. The room was beautiful, absolutely spotlessly clean with plush fittings and a magnificent bathroom.

I asked for a special room and given the absolutely best one in the building.

The view of Sydney was to die for.

The staff could not be faulted. They treated me like a king.

The room was very quiet. Absolutely no other guest noises. Very private. Exactly what I wanted.

I am already planning my next trip to this hotel.

Room Tip: The high up rooms (mine was a King Premier Horizon) ending in "13" offer a full harbour v...
  • Stayed: August 2013, traveled with friends
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Review collected in partnership with shangri-la.com
1  Thank Tony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,066 - 4,072 of 6,474 reviews

Reviewed August 16, 2013

Had a number of issues, none of which were ever even addressed by the hotel staff during my four day stay. Hotel rooms are nice, Shangri-la price but overall less than average service, food and facilities.

  • Stayed: August 2013, traveled on business
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Review collected in partnership with shangri-la.com
4  Thank gregcmorley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArpadRomandy, Hotel Manager at Shangri-La Hotel Sydney, responded to this reviewResponded August 18, 2013

Dear gregcmorley,

We have received your feedback from our online questionnaire and we are currently investigating the details of your stay. Thank you again for taking the time to write a review about our hotel.

Best regards,

Arpad Romandy
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 16, 2013

I hadn't stayed here for probably a year or so until last night, arrived quite late and was greeted at check-in by a friendly smile. The room was an upgrade to a city view king room with a great view of the Opera House and Circular Quay. Just as with every stay I have had here the staff were awesome, the room was great, comfortable bed, large bathroom with seperate tub and quality amenities. Love this hotel!

Room Tip: Request a room with a view and the staff usually make an effort to find you one if there's one a...
  • Stayed: August 2013, traveled on business
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Thank Anthony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2013

Wow ! What an AMAZING hotel it is. We booked a Grand Harbour Room on Level 33 and also access to the Horizon Club. The views from Room and Club (level 30) are just stunning. We loved waking up to the sun over the Opera house and going to sleep with lights on the Harbour bridge. The Club is open all day and it's like a sanctuary for quick drink. The brekky buffet is just perfect.

  • Stayed: August 2013, traveled as a couple
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2  Thank Tomhas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2013

Booked a horizon premier grand harbour room, and well it was fabulous. The views were literally amazing of both the bridge and opera house. Couldn't have wanted anything better from a room and having the horizon club next door was great.

Stayed in club levels rooms in Bangkok, Hong Kong and Taipei and this was by far the best.

However, went down to Cafe Mix for brekky dressed as a tourist as we were on holiday from the uk, and was ignored by the the guy cooking eggs for about ages whilst he chopped his veggies. Finally ordered 2 poached eggs but was then made to wait whilst he took an order for an omelette from a smartly dressed guy he addressed with 'yes sir, or course sir' etc etc. The omelette was ready and served to the chap before I got my poached eggs, which by that time were akin to concrete, plus the rest of my cooked breakfast which I had collected whilst waiting for the eggs was cold.

A clear indication of 2 levels of service, which was disappointing as I had read about the so called great levels of service provided by this hotel. Complained as you do and got an apology from a chap called Ajay and an email on my return but put a downside on our stay which was part of our honeymoon.

If you stay here dressed as a tourist as we were, don't expect the same levels of service as if on business despite paying top dollar.

Tough choice on whether we would go back as the room was fabbo. Maybe if in the club rooms, don't stray away from the club for brekky.

Room Tip: Get the grand harbour room everytime
  • Stayed: July 2013, traveled as a couple
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2  Thank Travel_bunny_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2013

I'm a big fan of Asian hotels and airlines and the Shangri-La Sydney didn't disappoint, the hotel is located on in the Central Business District and looks over the Rocks area of Sydney and the Harbor.
Recommend staying here...

They also have a great bar on the top floor - don't miss it

  • Stayed: August 2013, traveled on business
    • Value
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    • Rooms
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Review collected in partnership with shangri-la.com
1  Thank Ndynamic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2013

My wife stayed in the Club Level for five nights, and we really enjoyed the stay. It was a great base to explore Sydney for our first visit. Except for one evening when the Club was so crowded that we couldn't easily find a seat, it was great. And we had a choice to have breakfast in the Club or at the main buffet which was really nice. The Club Level was pricier, but not so bad considering the breakfast, and evening appetizers and drinks, and free wireless included. Staff was very friendly.

  • Stayed: July 2013, traveled as a couple
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Thank Jack L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Sydney

Address: 176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney > The Rocks
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Sydney
#13 Spa Hotel in Sydney
#15 Romantic Hotel in Sydney
#17 Family Hotel in Sydney
#32 Luxury Hotel in Sydney
Price Range: $214 - $556 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Sydney 5*
Number of rooms: 563
Official Description (provided by the hotel):
The Shangri-La Hotel, Sydney is perfectly positioned between the iconic Sydney Opera House and Harbour Bridge in the historic Rocks district. Within walking distance of the city's major shopping venues and tourist attractions, the hotel offers panoramic views of Sydney Harbour. A wide selection of dining options including Australian cuisine at award winning Altitude Restaurant, Mix and Grill in the all day dining restaurant Café Mix and fabulous cocktails at the glamorous Blu Bar on 36. ... more   less 
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Also Known As:
Shangri La Sydney
Shangri La Hotel Sydney

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