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“A lovely hotel” 4 of 5 stars
Review of Shangri-La Hotel Sydney

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Shangri-La Hotel Sydney
Ranked #24 of 179 Hotels in Sydney
Certificate of Excellence
Southampton, United Kingdom
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“A lovely hotel”
4 of 5 stars Reviewed April 17, 2013

This hotel is perfectly located if you're thinking of walking the Sydney harbour bridge, the bridge climb club is a short walk and matter of minutes away. The hotel itself is as you would expect for the Shangri-La chain, however it has a disappointing entrance and not easy to find. If your thinking of taking the train from the airport to get to this hotel may I suggest you get off at Maynard station, hang a left as you exist the station and follow the road along, as you reach the toll road over the bridge on your left cross over the road and continue onward, the Shangri-La will be in front of you on your right, the toll road will be high up on your left. The view we had was spectacular overlooking the Opera house and the circular quay. The room was suitable large enough with a big window with seating enabling you too relax whilst taking in the view. It had a large bathroom, big super king bed, mini-bar and coffee/tea making facility. There are many restaurants, shops etc within walking distance, but the return trip is either up many stairs or steep hills to the lobby.

Room Tip: Ask for a room overlooking the harbour - the view is breathtaking!
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Firemansimon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,441 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,575)
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English first
Melbourne, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed April 16, 2013

After a very long wait at reception we were allocated a room which technically had an opera house view. The orientation of the furniture meant that the view we had from our bed was of a nearby apartment block and its residents. By standing on the other side of the room we could see the opera house. We had paid a premium for this view.

My wife was kept awake by the noise of the high speed lifts. The staff were efficient but not welcoming and this was not the 5 star hotel experience that I have received from other hotels in Australia. We found we had a better service as non-residents in nearby hotels so took our meals there.

Room Tip: Ask for a room away from the lifts and one where the view from the bed is of the harbour.
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  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Peter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArpadRomandy, Manager at Shangri-La Hotel Sydney, responded to this review, April 28, 2013
Dear Peter L,

Thank you for your review regarding our property. We were disappointed to learn of your experience whilst staying with us. In order for us to respond to you personally, could you please send a private message with your reservation name and stay dates, so that we can fully investigate your comments.

We look forward to hearing from you shortly.

Kind regards,
Arpad Romandy
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
93 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
4 of 5 stars Reviewed April 16, 2013

My husband and I stayed at the Shangri-La as a treat for a special birthday. Check-in was efficient without being at all personal. There was a wedding in the hotel on this Saturday night and most of the - numerous - staff were focussing on dealing with their arrival / check-in / parking / general confusion. Might be worth asking if there's a function on when you're staying as that's more than likely going to be noticeable to you on your stay.

The view from our room was very disappointing. I'd booked what was billed as an Opera House / City view, not the cheapest but by no means the most expensive. Unfortunately we were given a room on the lowest floor with a view of the next door office buildings and a glimpse of circular quay between them. The room itself was just lovely, as you would expect from a Shangri-La, but with that 'vista' we didn't want to stay in it.

So we repaired to the Blu Bar at the top of the hotel. Being 5pm on a Saturday evening it was heaving (wedding guests again as well as other hotel guests), but eventually quietened down and we were able to find a seat. The view from the cocktail lounge (you'll need to wait for a table) is sensational, straight out over the Bridge, Harbour & Opera House. The view from the bar is actually to the west, over Darling Harbour, Balmain and across to the Blue Mountains (on a good day!) so whilst sunset is popular, you'll be staring straight into the setting sun so can get hot.

I've been fortunate enough to stay in a number of 5* hotels in Sydney, and the Shangri-La is my favourite. I was disappointed in this visit's view, but last time I'd stayed in a Horizon Club room which has clearly spoilt me for any return visits!

Walking distance to lots of Sydney's tourist sights as well as transport to all the others - Manly, Bondi etc. it really is in a prime location and the views - if you get one - are spectacular.

Room Tip: Anything below level 20 is likely to have a next door building partial obscuring the view from an &q...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Ozzielass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, PA
Level Contributor
51 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed April 16, 2013

We stayed at the Shangri-La Sydney pre-cruise in April. The location was perfect for wandering the Rocks and access to the ferries. The staff was very helpful and friendly. Our Suite which wrapped around the corner of the building was nicely furnished with a beautiful bathroom. The views from every room were breathtaking. The morning breakfast was terrific.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank napoli96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincentia, NSW
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 16, 2013 via mobile

We chose to stay at the Shangri-La for or 25th wedding anniversary and we were not disappointed. Located in The Rocks with easy access to everything.
A large clean room with awesome views of Circular Quay.
Highly recommended for that special occasion.

  • Stayed April 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank IanTP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArpadRomandy, Manager at Shangri-La Hotel Sydney, responded to this review, April 28, 2013
Dear IanTP,

Thank you for taking the time to share your experience at our property, Shangri-La Hotel, Sydney. We are so pleased to read you enjoyed your stay - and Happy Anniversary!

Once again, many thanks and we look forward to welcoming you back in the near future.

Kind regards,
Arpad Romandy
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra
Level Contributor
105 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed April 16, 2013

Chose this hotel because of its close proximity to circular key and views. Chose what I thought would be a room with a nice view over harbour and opera house. A package that included views, breakfast and parking. Arrival was good. Doormen and valet parking staff were great. Nice welcome. Reception fine. Room was a real disappointment. 2819. Corner room looking onto buildings. Room also smelt of cigarette smoke. Took the plunge and expressed my disappointment. After a bit of a wait, was moved to room 2517 which was more to my expectations. Room was good, clean, comfortable and well appointed. Big windows ( that were clean) that had padded window sills which allowed you to sit and enjoy the view over the harbour. Bathroom facilities excellent. Housekeeping very good. Breakfast was one of the best I have ever experienced. I fail to understand how anyone could be disappointed with what was on offer. If it wasn't there, the staff were more than happy to accommodate. All in all, a very nice stay. Good location, personal attention in a large hotel.
,

Room Tip: Avoid corner rooms ..19
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank cangau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
singapore
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed April 16, 2013

Stayed here for couple of nights and had a deluxe habour view room - the view is unbeatable with both the sydney bridge and opera house. The window ledge is an excellent venue to chill as you can just sit there and take in everything in front of you. The bed is soooo comfy with soft pillows - the ipod dock def comes in handy.

Aside from the hardware, the hotel staffs are super nice - and friendly. The bar staffs event brought the drinks and snack to our room after we realised our room view is actually better than the bar.

Pity the pool is indoor otherwise i would have spent more time there; the location is very central - just a quick 8 min walk from the pier. I will say Shangri-la is a lot better and newer than the nearby Four Season.

Sydney is an expensive city, everywhere back to the hotel is about 15-20 bucks. If you are going to have a night out, the hotel is a bit far from the bar area - although very close to The Establishment.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank lostkitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Sydney

Property: Shangri-La Hotel Sydney
Address: 176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney > The Rocks
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Sydney
#11 Spa Hotel in Sydney
#15 Romantic Hotel in Sydney
#17 Family Hotel in Sydney
#24 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La Hotel Sydney 5*
Number of rooms: 563
Official Description (provided by the hotel):
The Shangri-La Hotel, Sydney is perfectly positioned between the iconic Sydney Opera House and Harbour Bridge in the historic Rocks district. Within walking distance of the city's major shopping venues and tourist attractions, the hotel offers panoramic views of Sydney Harbour. A wide selection of dining options including Australian cuisine at award winning Altitude Restaurant, Mix and Grill in the all day dining restaurant Café Mix and fabulous cocktails at the glamorous Blu Bar on 36. ... more   less 
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Also Known As:
Shangri La Sydney
Shangri La Hotel Sydney

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