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“Simply Excellent”

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Shangri-La Hotel Sydney
Ranked #35 of 179 Hotels in Sydney
Certificate of Excellence
Reviewed February 18, 2013

My partner and I stayed at the Shangri-La Sydney to celebrate our engagement. The level of service provided was nothing short of extraordinary. The attentiveness of the management staff and personal touch provided by the hotel manager, Mr A Ropady, absolutely made our night complete. I have absolutely no hesitation in recommending this property to all and sundry.

Room Tip: Book a Horizon Club room, worth the extra!
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  • Stayed: February 2013, traveled as a couple
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Thank Thomas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,496 - 4,502 of 6,599 reviews

Reviewed February 18, 2013

We'd had a problem with the room at the Intercontinental and wanted to book into the Shangri-la three days earlier than planned. They too were busy because of Chinese New Year, but we got the level of customer service we are used to in Shangri-la. Just excellent. We had a lovely room looking over the harbour. Only issues are that foyer and restaurant aren't the standard of other Shangri-las.

Room Tip: Pay the extra for a harbour view room.
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  • Stayed: February 2013, traveled as a couple
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Thank Mandy014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2013

Stayed at the Shangri-La for 2 nights at the end of a 2 week cruise. Hotel is in a great location at the Rocks - easy to walk to Circular Quay, the Opera House and the main shopping district. We had a fabulous courner room looking out over the bay and Darlng Harbour but unfortunately the day we arrived was when the tropical cyclone was over NSW so our view was somewhat obscured! Luckily the second evening the skies had cleared and we had a great view.
Room was very comfortable with a fabulous bed and all the ususal facilities. The hotel staff were very efficient and helpful especially as one of our suitcases was 'delayed' by Quantas - the reception/concierge staff seem to be very familiar with this and assured us that if the case wasn't delivered at the time promised (which it wasn't) they would contact Quantas directly (which they did) and the case subsequently appeared in our room the following day.
The first evenig due to the poor weather and lack of suitable clothing (in the mising case!) we ordered room service - very quick and efficient and delicious. The following evening we went up to the bar on the 36th(?) floor - fantastic views of the Bridge and the Opera House and a lovely setting for an early evening cocktail.
Great hotel especially for a short stay as it is so convenient to all the sights and if returning to Sydney would definately stay here again.

  • Stayed: January 2013, traveled as a couple
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Thank RutlandKatie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 16, 2013

My partner and I stayed recently and were delighted with the service and quality of the Hotel. We were on the 16th floor and had a gorgeous room which looked out to the Harbour Bridge and the Opera House! We also had cocktails up on the 36th floor which I highly recommend :)

We will back again very soon :)

  • Stayed: February 2013, traveled as a couple
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Thank Danmc86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 16, 2013

This was our second visit to this hotel and hopefully not our last!!. This hotel is in a perfect location at the Rocks with the rooms offering unsurpassed views of the Harbour Bridge and Opera House. We opted for the Horizon Club rooms which are perfect. They have their own reception on the 30th floor and the Club Lounge offers breakfast, coffee/tea facilities all day, afternoon tea and drinks and canapés in the evening. This was a fantastic chance to chat to other guests and to have a place to go to relax, all with an amazing view!
The service was impeccable. The rooms were very well appointed and comfortable, although if we were to pick fault the rooms could maybe do with a bit of updating and redecoration (something we believe is planned), other than that an excellent stay in a vibrant and lovely city.

  • Stayed: December 2012, traveled as a couple
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Thank OneCotswoldCouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 15, 2013

Situated near The Rocks, we had access to everything and easy walk to Circular Quay. Service was wonderful from check in to check out. We were promptly greeted and bags delivered. Cold water and towels were nice touches near the front door. Nightly turn down service included fresh towels and lovely amenities. Had a nice view of harbour with pillowed window seats. Bathroom was beautiful with exceptional glass shower. Loved our stay!

  • Stayed: February 2013
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1  Thank Goodygirl51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 15, 2013

Amazing view, good location, nice staff, clean and big room, what more do u need!
It was my second time, the first time was January 2012 and it was fantastic.
One of the best hotels in Sydney!!
And The club lounge was icing on the cake!

Room Tip: Get the corner room with a view of both the harbour bridge and the opera house
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  • Stayed: March 2012, traveled with family
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Thank SoulfulSeoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Sydney

Address: 176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney > The Rocks
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Sydney
#13 Spa Hotel in Sydney
#15 Romantic Hotel in Sydney
#17 Family Hotel in Sydney
#34 Luxury Hotel in Sydney
Price Range: $196 - $622 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Sydney 5*
Number of rooms: 563
Official Description (provided by the hotel):
The Shangri-La Hotel, Sydney is perfectly positioned between the iconic Sydney Opera House and Harbour Bridge in the historic Rocks district. Within walking distance of the city's major shopping venues and tourist attractions, the hotel offers panoramic views of Sydney Harbour. A wide selection of dining options including Australian cuisine at award winning Altitude Restaurant, Mix and Grill in the all day dining restaurant Café Mix and fabulous cocktails at the glamorous Blu Bar on 36. ... more   less 
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Also Known As:
Shangri La Sydney
Shangri La Hotel Sydney

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