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“Good food here but hotel would not be my first choice in Sydney”

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Shangri-La Hotel Sydney
Ranked #35 of 181 Hotels in Sydney
Certificate of Excellence
Reviewed January 7, 2013

I was upgraded to full harbor view executive suite which they said was a renovated room. The room was fine. The club on the 30th floor puts out a great spread at dinner time and it tastes as good as it looks; the whiskey chocolate cake is memorable. Breakfast was an excellent buffet. Lobby food was also very good. Spa treatment was good; I had trouble getting an appointment due to Christmas week and the person stayed after hours to accommodate me. My main issues with this hotel are: (1) I had to call many times from the outside till people picked up the telephone, especially at the spa. This was especially annoying. (2) Elevators to top floors make too many stops on the way up and down. If you are on an executive floor, there should be dedicated elevators for this. (3) Hotel is up a steep hill and you have to be somewhat physically fit to get in and out of that hotel if you are walking around. (4) Dinner options at the hotel are limited, especially if you don't like Asian food.

Stayed: December 2012, traveled as a couple
Thank 649ic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,595 - 4,601 of 6,641 reviews

Reviewed January 7, 2013

We have stayed at Shangri La Sydney twice and think it is great. The rooms are large and very well appointed and the location is excellent. A short walk to the circular quay ferries and a short ( flat ) walk from Wynyard Station for airport connections. The bar and restaurant on the 36th floor are worth a visit. The concierge service is extremely helpful.

Room Tip: It is worth paying the extra for the full harbour bridge and Sydney Opera house view and request as...
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  • Stayed: December 2012, traveled as a couple
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Thank Katherine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2013

We were there for NYE and had a view of the harbour and opera house (there are also views of the bridge available). We had a great view of the fireworks.

The service and decor are exactly what you expect from a hotel like this (I prefer quaint small b&bs, but this was great for what it was).

The concierge (especially Colin) are professional and know the city well. Very helpful and polite and I was surprised they remembered our names,

The gym is phenomenal-- large, well-equipped.

The pool is not great becaue the outdoor lounge area is small, and only on the 2nd floor, So, no great views, and limited sun because of the high buildings. So we ran out of lounge charis as all were squeezed into the sunny area. But- this is sydney with a billion beaches so ok.

The location is perfect-- very close to the harbours, and in the "Rocks" near the old historic town. Near the Botanical gardens, the ferries. the central business district etc. (a few minute walks) We walked everywhere, inlcuding to china town and to Surrey hills (30 min).

The hotel is on a hill though- about 2 blocks worth,. we were ok but those with limited mobility may need to go in via a longer route

Room Tip: bridge view, opera view or any harbor or water view. even the mixed city/opera house view is great
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  • Stayed: January 2013, traveled as a couple
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1  Thank Doby47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2013

This hotel was extremely overpriced for the NYE stay my wife and I took for 2012/13. Great views from Harbour View Suite, but dated and in need of modernisation, new furniture and carpet etc. walking from this hotel to Circular Quay is via a very steep hill. My wife could not wear heals, and it was tiring walking up the hill. Very unimpressive entrance, not at all welcoming, no pool,boring patio deck which was a wind tunnel. The Four Seasons next door is much more impressive. My next visit to Sydney will not be the Shangri La, but back to the Sheraton on Hyde Park.

  • Stayed: December 2012, traveled as a couple
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Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2013

Great hotel in a fantastic location. The staff - particularly in the Horizon Lounge - were very friendly and helpful. The copy of "Lost Horizon" in the bedside table was a nice touch.

The only problems were:

1. the Horizon Club was very crowded. You could easily double the size and still be full; and

2. an International five star hotel should never - NEVER - charge a credit card surcharge. You charge enough for your rooms. Don't insult your traveller by imposing a charge such as this. We all use credit cards to pay for our rooms. If were were paying cash in these amounts, then that would cause problems.

Room Tip: Views from the Harbourside rooms are fantastic.
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  • Stayed: January 2013, traveled with family
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2  Thank Antonius-Pax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2013

We arrived at the Shangri La after a 25 hr long trip and the first pleasant surprise was that our room was ready at 11am! Check in took only a few minutes and our bags were waiting in our room when we got there. The rest of our stay only got better! Our room had amazing view over the opera house and was well appointed. Breakfast buffet was excellent including fresh pastries, egg station, various fresh fruits, smoked salmon, Asian section, yogurts and cereals etc and was included in the room rate.
Concierge was always very helpful and well informed. On our first night we had dinner at the Altitude restaurant on the 36th floor. The view and service were excellent. We had the epi-curious degustation menu which was amazing French and Asian fusion, delicious and well presented. The restaurant seemed always very busy so bookings are essential. We liked it so much that we had dinner there on our second night in Sydney. There was no reason for us to go anywhere else – we spent a wonderful evening looking at the harbor, the opera house and downtown Sydney while enjoying excellent food and wine. This was the fastest jet lag recovery for us and we are talking 16 hrs of time change!

Room Tip: Higher floor rooms offer amazing views!
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  • Stayed: December 2012, traveled with family
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1  Thank katepg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2013

We visited this hotel over New Year's, when all the Sydney hotels put up their prices. We had just come from the Park Hyatt, and have previously stayed at other Sydney hotels, including the Four Seasons. Those places were unavailable for under $1000 a night, so we opted for the Shangri-La at just under $800 a night. Our room was fine, but not worth $800 a night. (It was an adjoining room, had only a standard bathroom, including a very slow drain--which we asked to have fixed three times before doing it ourselves.) The walls in the hotel are pretty thin, and the elevators are very slow. On more than one occasion, because they were broken--probably from heavy use--the elevator stopped on every floor on its way down. On another occasion, it just stopped working with a dozen of us in it. At least, when it broke, it just didn't close its doors. The breakfast service was atrociously bad--people feeding at a trough, with pretty bad food. Again, we tried to cut the hotel some slack since it was a busy time. But we kept coming back to the same point--New Year's is the same every year. If the hotels put up their prices, they need to provide better service than normal, and if this was normal service it was appalling. The same was true with the pool and health club--no attendants, dirty floors in the locker room, kids running around unsupervised, and band aids stuck to the wall of the jacuzzi. It was impossible to lap swim, and it was utterly unpleasant. Oh, and my friend pulled a clean towel off the pile. It had big rust stains all over it. Obviously, no quality control during the holidays!
Finally, I did speak to a manager, on our first day there, to indicate our problems with the room assignment, the lack of the special New Year's room service menu in our room (which was just more expensive with fewer choices), the lack of our Golden Circle amenity, and the general lacklustre service. He gave us his card, and promised to move us within a day or, at the latest, two. Guess what? He never called, or responded to the email I sent him. I think that says it all. Avoid this place--unless you don't mind paying through the nose for no service and dirty .

  • Stayed: January 2013, traveled as a couple
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4  Thank ALKDVS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Sydney

Address: 176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney > The Rocks
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Sydney
#13 Spa Hotel in Sydney
#15 Romantic Hotel in Sydney
#15 Family Hotel in Sydney
#34 Luxury Hotel in Sydney
Price Range: $195 - $514 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Sydney 5*
Number of rooms: 563
Official Description (provided by the hotel):
The Shangri-La Hotel, Sydney is perfectly positioned between the iconic Sydney Opera House and Harbour Bridge in the historic Rocks district. Within walking distance of the city's major shopping venues and tourist attractions, the hotel offers panoramic views of Sydney Harbour. A wide selection of dining options including Australian cuisine at award winning Altitude Restaurant, Mix and Grill in the all day dining restaurant Café Mix and fabulous cocktails at the glamorous Blu Bar on 36. ... more   less 
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Also Known As:
Shangri La Sydney
Shangri La Hotel Sydney

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